Roto-Rooter Plumbing & Water Cleanup

Celia E.

My water quit while in the middle of a laundry run on a Saturday-because nothing ever breaks on a weekday on working hours...... I contacted the 800 contact number (from Google) and they promptly answered, gave me a time window, and provided me with the technician's name. Dallas (4005) arrived well within the time frame they told me he would. He introduced himself and took a look after hearing what had happened. He diagnosed the problem easily and provided me with an estimate within a few minutes after assessing the need for parts. The estimate was well within what I had in mind (after researching on the web for similar repair costs in the area). Dallas is very professional and highly knowledgeable about his craft. He explained in detail what he was doing and went to work. His repair was solid and water was restored! I cannot say nicer things about this young man and his thoroughness in his work. Roto Rooter was also very good with the scheduling and keeping me up to date as to when Dallas would arrive, etc. I would definitely recommend Roto Rooter and in particular, Dallas, for any plumbing repairs or other plumbing work (he also alerted me to a possible future part replacement in my water system- I will definitely ask for him when the time comes!). Thank you Roto Rooter and Dallas!!

Yolanda T.

I am the Contracts Manager for a Government subcontractor on NAS Jacksonville. First, let me say I reached out to Roto Rooter Management to have a conversation about our experience a week ago today and I have received no communication back from Roto Rooter. I even reached out to their Customer Service Manager to no avail. When management doesn't care, it shows through to the customer service. We had a plumbing backup at one of the government buildings. We called RR out three times for assistance. After each visit, RR internally schedules a excavation team to come out and make sure they got all of the issue resolved. This is an awesome practice if it is communicated to the customer. The third day I called RR to have a plumbing crew come back out, I was told that I needed to speak with a manager. I asked why I needed to speak with a manager, and no one could provide an answer. I was told a manager would call me back within 1 hour, so I waited. An hour passed, two hours passed and no call. I called RR back and was told the same thing, but I wouldn't just go away so they transferred me from Customer Service to Dispatch. Let me note here that they are famous for transferring you to another person with no warning. The person transferring you hasn't told the other person they are transferring you to anything, so you have to start all over with what's going on. That's definitely poor customer service! Once I got transferred to the dispatcher, I was frustrated because it made no sense that I had to go through so much to get a plumbing crew to come back out. The dispatcher that I spoke with was rude and loud and his manager heard him and investigated. That's the only way I was able to speak with a manager because they continued to tell me that there was not a manager available that I could speak with. Speaking with the night ops manager is where I gained clarity regarding what was going on. He told me that I needed to speak with a manager to get an excavation crew. But I never once asked for an excavation crew. Never once did the word excavation come out of my mouth. The manager said, """"Oh, we can get you a plumbing crew out right away. Finally, after asking for help for over 3 hours at this point, I got someone to listen to what we needed and send a crew. The CSR and Dispatcher were going by whatever they had put in their system regarding the excavation that we never asked for and they refused to listen to our needs. As a professional and a manager, it is imperative that I listen to understand and comprehend the issue before I start running my mouth. I wish someone within RR would take heed to this lesson. After this experience, I would never use RR personally or professionally again and I certainly would never refer a headache to anyone. Learn from my headache and find a plumbing company that not only listens to your needs but one that when there is a problem and you reach out for assistance from their management team, their management team reaches back.

Subba V.

This is worst company and very expensive, they did plumbing work for me and it was not fixed properly and they are very expensive, similar job I got it done with another company with half of the price Roto rooter charged , they they suck your money for sure

Troy C.

The ridiculous quote from Brian caves of $7400 to run a PVC pipe from the meter to the house was laughable! This company was trying to get people when they are in a desperate time. My driveway was getting replaced and after the concrete was removed we found out the pipe was rusted through in a couple places and leaking. Concrete was coming in a couple days and Brian was trying to take advantage of that! I called bill fenwick plumbing and they came out the next day for $2200! The moral of the story is don't use the ripoff roto rooter use anyone else, fenwick did a great job! Brian actually said he was giving me a $2600 discount, lmfao... stay away!

Josue V.

After seen the very good reviews I decided to call them for a storm water drainage clogged. They scheduled the service in 2 days with a time window of 8 to 12. They send only one technician and he arrived late after 1 pm. He had the water jetting equipment and said it will cost $721 I thought it was a steep price but after waiting for 2 days I still proceeded with it. Well in less than 3 minutes of water jetting and just over 10 feet he said that he arrived to a """"hard stop"""" and stoped but note that he was on the truck over 100 feet apart of where he was water jetting and didn't performed any troubleshooting. The problem wasn't solve and I still got charged $721. Frustrated about wasting my money I proceeded to prove to my self that he didn't reach any end of the pipe by digging a hole in the ground way pass the """"hard stop"""" and the drain 6"""" pipe was there. I called costumer service the next business day after explaining they put me in hold and shortly a men started saying that the case was send for a manger to approve a refund and he (manager) will call me in 30 minutes. Well the day passed and no call and I called the next morning and they said that they send the case to the local office and they will call me in about an hour but 16 hours later I am still waiting... The Rotor-rooter jingle should be change from """"And away trouble down the drain"""" to """"And away MONEY down the drain"""".

marquis r.

horrible service called in for water heater service and they changed the pipes. After they realized that didnt solved the issue and decided that we needed a new heater because changing the valves will possibly damage the water heater so i was told. So i agreed and asked for a new heater but he didnt have one and we have to call for a new service. He than proceeded to charge me 300 for changing the pipes which did not solve the issue. i asked if im letting you install the heater why im getting charged for something that didnt fix the issue. long story short i called the issue in the dispatcher said they can only deduct the 300 if i get a water heater bought inhouse and have installed which was a separate 1752. 1452 will be my total for only then are they willing to deduct the cost of th previous work. I asked what if I got my owb heater and let you guys install can i still get it deducted they declined. they charged 750 just for installation which was already on the high end because most competitors was charging 430 for installation and 1200 if they supplied the heater. would not use again

Edward G.

Don't waist your time or money. This is the worst company ever. My time window was from 6 to 10. No call no show. Took off early from work to accommodate the time an still no response. Worse experience ever. Dispatcher was incompetent along with all the other people I contacted. DO NOT WAIST YOUR TIME OR MONEY!!!

Malea B.

horrible customer service. they quoted me one price and charged me double and does not answer the phones to fix the problem. i have called and texted for over a week now and still now response. they are quick to get your card information but not help with billing issue. DO NOT RECOMMEND

Nick R.

Dexter was awesome! He helped me troubleshoot an issue I've been having as well as guided me who to talk to next for further assistance. He even set up follow up appointments for me. Thanks Dexter!

Richard M.

Our toilets, showers, and tubs were backed up and this was on a Sunday. After I called I got a call from the company who explained the process and that someone was working in our area and it could be up to 2 hours. I okayed that and got a text message 5-10 minutes later and replied Yes to accept the service. Then I got another text about 15 minutes later from the Service Technician saying he will be here in about an hour. After that text he arrived about 20 minutes later introduced himself and I showed him the problem. His name is Mr. Galu - I hope I spelled it correctly. My first impression was he is friendly, clean-cut, professional, courteous, competent, and wearing a mask. He went to the front of the house to look at the round pipe above the ground and saw bush roots around it. He cut the bush and roots, okay by me and I helped, and then got an electric """"snake"""" to go down the pipe and reversed it out. This cleared out everything blocking the pipe and all was back to normal again. He asked if we had a dog and if we bathe the dog in the tub which we do. He saw a lot of dog hair and most likely was the problem after 12 years of baths. More good news! He recommended Roto-Rooter Preventative Pipe Shield Maintenance Treatment - 1 Gallon - good for at least 64 treatments and will last a year. I definitely want something like this. He had some with him and had it added to the invoice. He explained and showed me how to mix it with water, when and how to do. It is only once a month. The next day I purchased a screen to place over the tub opening to keep any dog hair from going down the drain again. I am completely satisfied and highly recommend Roto-Rooter and especially our Service Technician Mr. Galu as he is the best and would like to give him Special Thanks And Recognition (STAR) - Thank you.