Roto-Rooter Plumbing & Water Cleanup

Elizabeth C.

I couldn't believe the service man was there in less than an hour. I was told on the phone that if I did not like the quote I was given, there would be no charge for the service man coming out. He was very professional and when he left, you couldn't even tell he had been there except for the fact that my sinks were draining perfectly. The only reason I did not give 5 stars is that the first price quote was $305, but when I told him I had another quote of $75 per hour, suddenly there was a discount that brought the job down to $195. While the other plumber could have been cheaper, I went ahead with Roto-Rooter since they were already there and the service came with a 6-month guarantee. Maybe this is part of their free quote - the service man is already there, so you go with the higher priced job anyway... not sure. But he did a good job.

G L.

Ok 1/25/2016- UPDATE I just received a call for a customer service rep and the general manger regarding my first review. They were very apologetic about the issue I had with the original call. They listened to my side of the story and offered to do what ever needed to be done to make the problem right. I had already sent our regular plumber to fix the issue, but the fact that they called back and wanted to correct the issue says a lot. I work with many companies and this is not the first time I have run into these type of issues but I can not remember anyone calling back about a review or even when I have called the company to complain. I run a FM company myself and I understand how damaging a bad review can be or word of mouth. Like I said before I'm not opposed to using Rotor Rooter I use them all the time when our techs aren't able to get somewhere. If I ever have the need I will give them another chance. I also appreciate them taking my complaint seriously. I know there have been times I have gotten a negative review about one of my techs and I take it very seriously as well. But I have run into so many companies that do take that stance but get defensive. So thank you to Rotor Rooter for calling back. Original Post Ok I had no real problem with pricing, as much as I had a problem with the dishonesty. P.S our regular plumber was out for the day. I sent this company out on 1/23/16 at around 6:30pm to footlocker at the Orange Park mall. They got there on time no problem, I spoke with the technician when he arrived by phone. The store had a clogged toilet., he said 95 per hr, I agreed and for Saturday night, price was fine. He said there was a broken pipe under the slab and the floor would have to be dug up and the pipe replaced. The toilet was drained and flushing but couldn't guarantee the work until we fixed the pipe. He told the manger that it was a copper pipe and told me it was a cast iron pipe. When I asked him was this going to be the 95 per hr he said """" I don't know I have to check"""" I heard the manager say I clocked you in and you've been here just for the hour. When I checked the charge it was clocked at 2.5 hrs and the price was now 142.00. Now I don't even think that is a crazy price, I've paid more. But the dishonesty was the problem. Everything he said sounded off to me so first thing Monday I sent out our regular plumber to inspect. he said there was no broken pipe and no copper piping period as no one uses copper piping in the South. The issue is I had to relay that wrong information to corporate. I knew it sounded off but I had no other option but to tell them what the tech had said, which is why I sent a different guy that Monday. I did call the main office and tell them and they only charged me the 1 hr and the lady was nice. I told her all the wrong information and told her I had another plumber take a look and I thought they should know for future clients. She was nice not apologetic though, but I hope she does tell the supervisor. Imagine if they bust open someones floor for no reason ! I would sue! I have used Rotor rooter in other area and they are expensive at times but they do show up and have had no problems. So this isn't a dig at all rotor rooters but this particular tech is very dishonest or not very prepared in his trade. Looks bad either way.

Anthony M.

I called Roto-Rooter for service at a rental property I own in Jacksonville. Their technician, Joe Cox #620 came out in a timely manner and provided a very reasonable estimate. He was extremely polite and professional and I was exceptionally pleased. The only reason this is not a 5 star rating is because another tech had to come out the next day (Joe did not have the required part on-hand, which was fine, it was not an emergency). But the tech who followed up initially tried to double the price, he was rude, argumentative with both me and his dispatcher in front of my tenants and generally unprofessional. Which then left me rather sour. However... The reason this is also not a 1 star review is because the entire Roto-Rooter team (starting with Joe, who INSISTED that the second tech honor the original price) really went out of their way to ensure I was a satisfied customer. Their quick follow-up and precise attention to detail really demonstrated to me that they genuinely cared about customer service and doing the right thing. Special thanks to Michelle who also helped me in this process. Their quick and courteous service has EARNED them a loyal customer! Thank you!

Imel J.

The service technician Donnie Delacruz was very polite and knowledgeable. He entered my house with booties to protect my hard wood floor. He cleaned up after himself after he worked. Most of all, through his knowledge he was able to determine what was causing my kitchen sink drainage problem. He was the 3rd person that came out to fix the kitchen sink. Overall, very happy and satisfied with the service received today

Laura S.

Great job in an emergency situation. Technician 620 was friendly and knowledgeable. Unlike other companies they treat you the same whether it is after hours or on a holiday.

Susan M.

Took care of the drain clog. Needed snaked. Surprised by the price but when your drain is clogged what do you do? Be sure to use online coupon for $40 off.

George M.

Great service. I had Daniel Deluca and he was very professional and rapidly repaired my clogged drains. Thanks for the service.

Timothy C.

Timely service and very friendly technician. They showed me exactly the problem and how it needed to be resolved. They offered financing for this big job and offered quick fixes to """"buy"""" a little more time before the $$$ repair became a big problem. Thank you

Aubrie T.

I called at 7:35am because I had a backup somewhere in the main line. They said someone could get there by 9am. They called back almost immediately and said he could be there in 10-15 minutes. Wow! The technician was very nice and did a great job. My only complaint is that they are a little pricey, but you can't beat the prompt service.

Deonna M.

Nate was our technician. He arrived on time and worked diligently and efficiently to resolve the problem. He kept us informed throughout the process. Great job and kudos!