Roto-Rooter Plumbing & Water Cleanup

Chris E.

Roto-Rooter's reputation is in the toilet! They quoted an emergency service and made me provide a credit card up front. When they came to do the actual work they didn't come prepared and they didn't do the work I was quoted for. When I asked them if they would adjust the bill because the quote was for more work than they performed, they said they would. Well, I got a bill for the full original quote even though they did not do that work. I tried calling and left four different voice mails and no one ever called back. Thankfully my credit card company is reversing the charge because they can't get Roto-Rooter to respond either. It was simply fraud to charge for work NOT PERFORMED! Stay away from Roto-Rooter if you don't want to get ripped off.

Richard P.

Loved that they showed up on a Sunday to try to fix my sewer line problem. Unfortunately they had no clue on how to fix it. Could not even find the source of the problem after charging me over $300 for camera work on the line. They then offered three different possible solutions at $1400, $6900+ and $29000+. Fortunately I took none of their offers and used Seagraves Plumbing to fix the situation for $600.

Grace M.

Do not be scammed by these guys. Sure they will do the work and do it well. But the work isn't always necessary and they with WAY overcharge you. We had an emergency pipe leak and Roto rooter was the only people who could be out there at that moment so we got stuck with them. We paid a pretty penny to fix that part of the pipe line but while they were here they tried to tell us that we needed to have a bunch more work done or we would have a huge pipe burst. Gave us an estimate for over 1000. Thank God we got a second opinion and it only cost us $375. Do not trust these guys. They will bank on you not knowing enough and just paying them. Complete scum.

Bill H.

a Roto-Rooter has horrible technicians that stole from our house. They acknowledge the item went missing when their workers were present but did very little to apologize, rectify. They are only interested in coming in fast and leaving fast and charging your insurance company a fortune for extra unneeded work. They take advantage of a pipe break to do way more work. Without question do not use them. They leave your house a mess when they leave and have zero follow up.

Linneth V.

I had a little problem with my house, and I got a quick response from the manager, he was super polite, respectful, heard my story and acted in a courteous and efficient way, I appreciate that you guys take the time to listen to your customers.

Daniel J.

Tried to talk me into an upsold service that I didn't need. Fixed the issue I had so giving 4 stars.

James E.

I was taken advantage of. Charged me $310,00 dollars for 100.00 worth of work. He seen a handicap and charged what he wanted

Monty B.

Service for broken water heater started out great as they came out to our house and promptly replaced water heater on a Sunday night. From there it was down hill to lack of communication on several fronts. Had another company contracted out by roto rooter come and pack up our garage and haul away to offsite warehouse without. Prior knowledge that this was actually going to happen. Fans were left in our basement longer than necessary.

Diana C.

I would not even give this company a one star. The only positive thing I can say is that they sent a technician the very next day. He removed the toilet and ran a camera about 100 ft and said I had a collapsed main line at the bottom of my drive way 13 feet down. I asked him how sure he was and he said I'm 100% sure. I also asked him what this kind of repair would run me and he didn't hesitate to say """"oh about $9500"""". We take cash, checks or credit card. He also mentioned they also have financing available. He offered to snake it to """"buy me some time"""" and maybe consider selling the house. I couldn't believe what I was hearing so I said no thank you. I didn't even let him put the toilet back on. At this point, I did not trust his diagnosis so I called in for a second opinion with another company. In a nut shell, it was a simple clogged main. They ran the snake and camera and found no collapsed pipe. By the way, the new technician encouraged us to watch the screen while he was running the camera to put our worries to rest. I will never ever use Rotor Rooter again!

Amanda G.

Good work, but pricey...also communication issues with dispatcher as well as the customer service agent.