Roto-Rooter Plumbing & Water Cleanup

Jason K.

I repeat do not use this service. I called them when I had a sewer back up in my house from my main floor toilet. The plumber overcharged me for a scope to find the problem. He charged 1100 dollars when he could've told me to have the county come out to do the Job. He then quoted me 14k to fix the sewer line outside. Thank god it was a county problem. He was also making strange comments to my kid about if he had a girlfriend when he's only 8th grade. I am more than pissed off at this place with the price and the scumbag plumber. The guy is lucky I didn't lay him out I was that pissed but took the high road. Other services charge a quarter of the price I paid.

Pat A.

Just an update. The same ceiling area started leaking again and Roto Rooter plumbing said they were only responsible for snaking the drain even though they saw the ceiling leaking, it had to be torn out and the pipes were exposed for 6 weeks by their Water guys. Roto Rooter Water Mitigation said they were only responsible for drying the leak. No one accepted responsibility for fixing the leak. Truly a clown show.

Samuel A.

Do not go by the reveiws on their website, because they do not reflect the quality of service you'll get. They don't show up when they're suppose to, call you all hours of the night and cancel appointments without notice. They also make it very difficult to post reviews and have no local address on their invoices. Please avoid this company at all cost or live to regret it. If there was a rating below 1 star they would definitely qualify. I trusted them because of their long business history, but I assure you their quality of care is not the same and is appalling to bare the name of a company that used to be good. If I weren't a Christian my word selection would be much different, because everything I experienced with this company has been enough to make me lose my religion. I pray that you spare yourself the huge inconveniece of being serviced by this company, for any reason.

Cheryl F.

I called them on a Sunday at 1:00 for a 2 year old water heater that wasn't getting hot. They gave me a 4 hour window. At 5:00 they called to say they were running behind and would not tell me when they would come. I called them at 6:30 and they said the same thing. At 8:00 I called them again to get the same response. I asked for a Supervisor and he said they would be there before 12:00. At 9:30 the tech and assistant arrived and said he didn't know why it was not getting hot and that had nothing on his truck to fix it anyway. Horrible way to do business and horrible customer service. The Tech said the owners are in Chicago and they really don't care about about the business.

Al H.

Situation: All sinks, toilets, etc quit draining. There is a plumber that our condo association uses that does great work at reasonable prices who I tried to call but could not reach. I wanted service right away and so called several others before being able to get one to come same day. The good: Roto-Rooter was able to come in about an hour. The service man was nice enough. He diagnosed tree root clog in the main line (even before inspecting) scoped, routed, and cleared it. The bad: He estimated $753 before doing the work, afterward he wanted to charge $1119 claiming extra work needed (hazy explanation as to what it was), when I questioned further he discounted the charge to $951. He told me the pipe was broken and would need to be excavated and replaced for estimate of $6200 saying I needed to do it within a week or it would clog again especially if I flushed any toilet paper. I later contacted the plumber our association uses regarding doing the pipe replacement. He came out to evaluate, ran a scope, told me Roto-Rooter had done a minimal job and had way overcharged, did a more complete routing of the pipe, told me not to worry anymore about reclogging and will be doing the pipe replacement for much less then Roto-Rooter's quote. I do not recommend using Roto-Rooter unless you are in a real bind and have no other option.

Eddie C.

Our plumbing backed up last year. We called roto-rooter for emergency service. We were promised someone between 5 and 9 PM. At 9:30 PM, roto-rooter called and said unfortunately they no longer had a technician available. I left a complaint with management, who indicated that this was not acceptable and that they would reach out to the local team to have it rectified. Now, a year later, we are in a new home and have another backup. I decided to try them one more time. Well, they are 0 for 2. They promised a technician was available within 2 hours. A little over an hour later, they called back and AGAIN cancelled. Do NOT waste your time with roto-rooter if you have an emergency plumbing issue.

Emily M.

Please see this and take it as a sign to not use this company. I have had nothing but issues with this company. RUN!! They caused damaged to my home and won't own up to it. Then they billed me three thousand more than they had agreed upon with statefarm. So asking multiple times (multiple people, over a month) for a new and corrected invoice. They ignored me and then put a lien on my house. The lack of customer service is disgraceful.

Chris E.

Roto-Rooter's reputation is in the toilet! They quoted an emergency service and made me provide a credit card up front. When they came to do the actual work they didn't come prepared and they didn't do the work I was quoted for. When I asked them if they would adjust the bill because the quote was for more work than they performed, they said they would. Well, I got a bill for the full original quote even though they did not do that work. I tried calling and left four different voice mails and no one ever called back. Thankfully my credit card company is reversing the charge because they can't get Roto-Rooter to respond either. It was simply fraud to charge for work NOT PERFORMED! Stay away from Roto-Rooter if you don't want to get ripped off.

Richard P.

Loved that they showed up on a Sunday to try to fix my sewer line problem. Unfortunately they had no clue on how to fix it. Could not even find the source of the problem after charging me over $300 for camera work on the line. They then offered three different possible solutions at $1400, $6900+ and $29000+. Fortunately I took none of their offers and used Seagraves Plumbing to fix the situation for $600.

Grace M.

Do not be scammed by these guys. Sure they will do the work and do it well. But the work isn't always necessary and they with WAY overcharge you. We had an emergency pipe leak and Roto rooter was the only people who could be out there at that moment so we got stuck with them. We paid a pretty penny to fix that part of the pipe line but while they were here they tried to tell us that we needed to have a bunch more work done or we would have a huge pipe burst. Gave us an estimate for over 1000. Thank God we got a second opinion and it only cost us $375. Do not trust these guys. They will bank on you not knowing enough and just paying them. Complete scum.