Roto-Rooter Plumbing & Water Cleanup

Mia B.

The manager also doesn't respond to emails from Yelp complaints. I called and was promised a call back within the hour, never received a call. Terrible customer service.

Jennifer B.

Service was awful!!! First the guy didn't have the parts needed. He went to Home Depot stayed an hour. When he came back he spent 5 minutes on my irritation water pipe which burst. He only leveled out the pipe and sat it back on, no glue or primer. He tried to charge us $335.00 for that because he claimed my husband broke the pipe. But my husband crack the pipe while assisting the guy who claimed he could get it off. I disputed the charges because he told us initially he was changing the pipes. He didn't do that. He tried to argue with us and charge a trip charge . I called the corporate office and the guy argued with them also. Bottom line we paid $235.00. That was June 10. On June 21, my irrigation company discovered the same leak while working on my sprinkler system. They had to repair it the right way paid them also. Called corporate again who connected me to the Jax office manager. I'm waiting on a call back about a complete refund. Never had an issue with this company before, out of St Augustine but Jax may be ripoffs.

Aimee W.

Absolutely the worst plumbing service. Doesn't show up when they are supposed too. Absolutely awful... employees have excuses for everything.. scheduled online twice waited at home for two days and they never came. Simply the WORST EVER

Todd F.

I had a clogged kitchen sink. I first called one of Roto Rooter's competitors and they gave me there hourly rate. I then called Roto Rooter of Jacksonville, Florida and they don't provide a rate over the phone. They said let me send out a technician to look at your problem, then they will give you a quote. So I agreed to have them come out. I don't fall for high pressure sales tactics. So a very nice and profession plumber named Mike showed up with an hour. Took a few minutes and informed me it was definitely a clogged line. He then informed me of their flat rate charge. It was significantly higher than the competitor. I advised him that I was going to pass on his services as it was too expensive. I told him what the competitor quoted and he offered to call his boss to see if they can match it. They did. Mike proceeded to repair the problem and while educating me on best practices on what you shouldn't run down your drain. He was very helpful and finished the job and said that his work will have a 6 month warranty. I would call them again for a quote but will certainly have another quote to fall back on if necessary.

Justine C.

I would give them a zero if I could, it's what they deserve for committing fraud. We were quoted verbally 3 different prices all that we were okay with so we signed what we need to for them to perform their services. When we decided we could redo our house for way cheaper and decided to stop before they laid our floors they took almost a month to give us a price and it was 5x the amount we were told it would be. After complaining the company told us the best they could do is give us $200 off. If I could've afforded them going through with the threat they gave me of putting a lien on my house so I could sue them for fraud I would've. I wouldn't recommend this company to even my worse company.

Bill M.

My technician Daniel showed up on time. He was friendly and very efficient.

Kathryn B.

I called at 10:30 Friday morning. They said they'd be at my house by 1:15. They were there around 12:30. Michael was the plumber and he was awesome. He explained the entire problem, what I might be looking at in terms of cost, suggested I call the City to see if the real issue stemmed from their side of my property line. I did and they were here within 20 minutes. They confirmed what Michael said and are going to reimburse me for the cost to Roto Rooter. I can't thank them enough for efficiency! And honesty! And for Michael explaining everything! The best service on from any utility company I've ever experienced. Thank you!!

Todd S.

Don't walk away from this company, RUN!!! They have adopted some flat rate pricing model (sort of like rip off auto mechanics) and wanted to charge me $520 for a simple kitchen drain clog! This is a 10 minute job, so what's that, $3000/hr??? I get there's drive time, etc, and I have no problem with people making a profit, but screwing people over in this economic environment is just plain wrong! They are preying on peoples' desperation. Found another company, that charges $150/hr. High, but not insane. Shame on your Roto Rooter!

Paul C.

Very pleasant and professional experience with service technician Alec Oliver, who took the stress out of cost and provided me with reasonable rate for solving my plumbing problem. I can highly recommend this company!

Frankie M.

The guy they sent couldn't understand what I was saying and tried to charge me over $250 to cap a pipe in my bathroom. Needless to say I won't be calling them and they wouldn't send another person out for a re-quote.