Roto-Rooter Plumbing & Water Cleanup

Alan K.

Good service. Techs were very professional. Only learned later that the cost was on the high end for the work they did. Unfortunately don't have time to check cost when you are in the middle of an emergency.

Justine C.

I would give them a zero if I could, it's what they deserve for committing fraud. We were quoted verbally 3 different prices all that we were okay with so we signed what we need to for them to perform their services. When we decided we could redo our house for way cheaper and decided to stop before they laid our floors they took almost a month to give us a price and it was 5x the amount we were told it would be. After complaining the company told us the best they could do is give us $200 off. If I could've afforded them going through with the threat they gave me of putting a lien on my house so I could sue them for fraud I would've. I wouldn't recommend this company to even my worse company.

Connie J.

This company charged me $225 to do nothing. I have a leak under my kitchen sink. I asked them to fix this and to correct the drain seal in my new sink. The gentleman added the gray putty to my sink and you can see it. He did not trim it or anything. Also, I don't think he did anything with my pipes as I just found a puddle of water under my sink.

Mia B.

The manager also doesn't respond to emails from Yelp complaints. I called and was promised a call back within the hour, never received a call. Terrible customer service.

J C.

Deonté was on time, wore a mask, was very polite and figured out the issue. Very professional service. Would definitely use RR again.

Jj P.

We are very disappointed. The cost was outrageous. Looking back I should have ushered him out of our condo. 2 of the issues are still a problem.

Aimee W.

Absolutely the worst plumbing service. Doesn't show up when they are supposed too. Absolutely awful... employees have excuses for everything.. scheduled online twice waited at home for two days and they never came. Simply the WORST EVER

Vane G.

I called them for one of the properties I manage. They arrived on time and they unclogged bathroom. Happy with the service but I find their prices expensive. They charge me $375 for 1 hour work.

Lisa D.

Face it, no one wants to deal with a plumbing problem, especially when you wait too long to call a professional and everything starts backing up in your house. Recently we had company visiting and the toilets started bubbling when someone was showering, or the washing machine was running, then the smell coming from the shower drain was the final straw that something needed to be done immediately. We called Roto-Rooter and the next day, Nate, technician 2815, came to our rescue. Initially they quoted the flat rate price of a about $345 which sounded like a reasonable price to do the dirty work of cleaning the pipes. However, once they found the problem was our outside drainage pipes were completely clogged up with roots even causing a break in the pipe that would require excavation, replacement of pipe, and covering back up, the price jumped to $1650. Expensive, but after the technician showed me the clear video proof of the camera (kind of like a colonoscopy of your plumbing) trying to go through my pipes and the root obstruction, I had no doubt that it needed to be done. At least this price was instead of the $345 not on top of it. I wish I had seen the $40 off coupon on the website though, at least I could have saved a couple of bucks. Nate quickly worked to dig up the pipe, identify the entry point of the mother root, cut, removed and replaced the pipe and was done in just a couple of hours. He was especially professional in showing me what he was doing along the way and cleaning up after himself. He never even had to come inside the house, which I was silently grateful for because this work is definitely dirty work especially in the hot Florida summers. We would not have been able to complete this job with your average handyman. What I appreciate most about using a reputable company like Roto Rooter is the warranty. If the problem comes up again, or any plumbing issue for that matter, I will certainly be calling them again.

Amanda K.

Do not use this company. Their prices are completely OUTRAGEOUS and there are other more reputable companies to utilize.. Unfortunately this was a last minute call I made and Roto Rooter was the only company that could come out same day. I had a main line water clog which needed to be snaked. The tech came out and snaked the drain, simple fix and did mention we had some roots growing through the pipes and quoted $10-15k just to repair. Just for the snake and fixing the clog, I was charged $355. I said really that much? the tech simply replied """"yep"""".. I luckily found a $40 coupon online so my out of pocket was $315. From speaking with others, $355 is outrageous for a simple snake down the main line with nothing else major being actually repaired. I called and spoke with Rob who stated $355 is the flat rate fee they charge no matter if they are there for 10 mins. Beware that you will be charged an arm and a leg without any explanation if you decide to use this company. Oh Rob did offer to apply the $315 I paid to the $10-$15k repair job due to the confusion...really??