Roto-Rooter Plumbing & Water Cleanup

James C.

I had a clogged kitchen sink. I first called one of Roto Rooter's competitors and they gave me there hourly rate. I then called Roto Rooter of Jacksonville, Florida and they don't provide a rate over the phone. They said let me send out a technician to look at your problem, then they will give you a quote. So I agreed to have them come out. I don't fall for high pressure sales tactics. So a very nice and profession plumber named Mike showed up with an hour. Took a few minutes and informed me it was definitely a clogged line. He then informed me of their flat rate charge. It was significantly higher than the competitor. I advised him that I was going to pass on his services as it was too expensive. I told him what the competitor quoted and he offered to call his boss to see if they can match it. They did. Mike proceeded to repair the problem and while educating me on best practices on what you shouldn't run down your drain. He was very helpful and finished the job and said that his work will have a 6 month warranty. I would call them again for a quote but will certainly have another quote to fall back on if necessary.

Steve M.

Alec was very informative and helpful. Would definitely recommend! Fixed our problem in minutes and very affordable.

Candy Y.

My sink was kitchen sink was clogged. I made an appointment on a Sunday morning in which I was told the technician would be there between 2-6p. Around 4p, I got an update that it would be closer to 7p. Around 6, I received another update moving the time to 730 and 15 minutes after that call, I was called back and told the technician was not going to make it to my job due to difficulties in his current job. So, they moved my call first thing Monday morning. Alec came to the house and hurt my feelings with a very large price tag, even with a 10% discount from the situation the day before. If I was able to fix the problem myself, I would have, so I had to move forward a pay this cost. It was literally, money down the drain. No fault of the technician of course. Alec was great and thorough. He made minimal mess, cleaned after himself and taught me a few things in the process. He cleared the clog and shared some tips on how to prevent this in the future. No offense to Alec, but if I never see him again, it would be too soon. Service was great, but I just don't want to pay that price again.

Mike B.

So, the pleasant job done by Mr. Shine failed the inspection. The gentleman inspector explained a lot of things that went over my head. But the gist of his findings was the red and blue had to go. Nearing a week after the inspection I hadn't received a call to schedule the fix so I called and was able to schedule for the following day or day after. I took time off work but was stood up. I called to reschedule to that Saturday no problem. Saturday, Mr. Guy showed and made the repairs. He hadn't received the inspection report so he worked based on my limited understanding of """"the red and blue were wrong. The inspector was looking for regular PVC piping. Mr. Guy was able to change a red and a blue pipe with materials he had on hand. He left the valve red piping advising he didn't think he needed to change it. I didn't know any better so I allowed it and figured when they get the inspection report and find it wrong they'd let me know. He even sent a picture to his manager to be sure it was fine. But Mr. Guy, like Mr. Shine was nice. Today we had the follow up inspection and it failed because of the last red piping. Now I need to rush to get it fixed and inspected again before next week. The inspector allowed me to see the code that the red piping was violating. I took pictures. It's not supposed to be insert-fitting like it is.

Jonathan B.

I called when my washing drain line started backing up around 12:45 in the afternoon. They said no problem, they'd be out by about 2:30. They called back 15 min later and said they could be there sooner if I was home, so they actually arrived within an hour! My call was not urgent, but it was still a nice surprise. Service guys were polite, considerate and did a great job. Explained that I may actually have a busted pipe and what and where to look if I had another problem. I'm a woman, but I am handy and I tend to ask a lot of questions so that I can understand things. Nate did an especially good job of taking the time to clarify and answered every single question I had. Thanks again!

Bruce B.

It's after 2 am and I'm now on day 2 with no water. The repipe started yesterday,,,,, yesterday! I am so very tired and I'm still waiting for them to get done. The technicians are very pleasant and they are trying. But they were not staffed properly for this job. 2 days with no water! If it were not for the nice plumber I would have rated my experience a 2. I don't know if I should be angry or just cry.

Donna S.

I couldn't believe the service man was there in less than an hour. I was told on the phone that if I did not like the quote I was given, there would be no charge for the service man coming out. He was very professional and when he left, you couldn't even tell he had been there except for the fact that my sinks were draining perfectly. The only reason I did not give 5 stars is that the first price quote was $305, but when I told him I had another quote of $75 per hour, suddenly there was a discount that brought the job down to $195. While the other plumber could have been cheaper, I went ahead with Roto-Rooter since they were already there and the service came with a 6-month guarantee. Maybe this is part of their free quote - the service man is already there, so you go with the higher priced job anyway... not sure. But he did a good job.

Mauriett C.

We had a leak around the air conditioner/water heater/washer that 2 other repairmen were unable to locate/fix. We called Roto Rooter and when the repairman came he took one look and said what the problem was and fixed it. Huge relief!

Luis A.

Wish I could give 0 stars. Found a leak in my bathroom Saturday night. Called roto rooter and they said they couldn't send anyone tonight and told us from 8 to 12 tomorrow someone would show up even after explaining we had a slow leak pooling in our floor. Waited till 11 next day, no phone call, nothing. Called them and talked to some rude person who said they will show up when they show up. 12 rolled around and still nothing. Called competitor and they arrived in 30 minutes fixed everything in an hour. Shouldn't of wasted my time with roto rooter.

Ben F.

Called and made an appointment for Monday for a 6-10 PM window. I got a call and ask to reschedule. No problem, so it was set for the next day at the same timeframe. Called at 8 PM that next day just to ask when I could expect someone, as I never heard from anyone and just wanted an idea of a timeframe and was told, once again, that a technician wouldn't be able to come out and could I reschedule. I advised that this had already been rescheduled once. They apologized and asked if they could schedule it for another day at another time. I advised I had a job and that was why I scheduled originally after 6 and I would just take my business elsewhere. I thought they were 24 hours but apparently that's only when they want to be. Highly disappointed and will be taking my business else where!