Roto-Rooter Plumbing & Water Cleanup

El T.

Minor leak in the house called rooter to come out. They told us that must be a foundation issue and that a large portion of the house was soaked underneath that we couldn't see. Told us that our insurance would only pay $3000 and that we would need closer to $13000 for our issue and that they had ways to get the insurance to pay more by accessing mold coverage- they said. I did not feel that was correct so I asked my husband to call the insurance company to see our options And was immediately told by the rooter-personnel that I didn't have to call in that moment because we could get a claim number later. This almost guaranteed my suspension that something was afoot. After calling my insurance company we decided to cancel our plans with rooter and call another company. They then became irritated and called our insurance company predators and that when they messed up the job to not call rooters because they wouldn't fix it. All in all It did land us a nice $1030 bill even with water removal and mold prevention and maintenance. But that was a far difference from $13000 and possible insurance fraud.

Paul M.

The faucet on my tub in the master bedroom broke off and we were not able to turn off the running water and resorted to shutting off the main water to the house. We called root rooter because of course this issue happened after hours. The customer service rep was very nice and helpful, took down my information and a technician came out as soon as possible. Unfortunately, it was not something that could be fixed with the equipment he had. He apologized and said he was putting in a request for some one to come out in the morning. I call at 9am because the technician said to call if no one calls. The rep I spoke to was not very pleased and informed me about the 8 hour window due to hurricane Irma. 8 hours pass and no phone call. When we call we are informed that there is a delay and no one can come out to my home to fix the problem. When I ask why no one bothered to inform me during those 8 hours, no answer. So in short, don't bother with this company there are other plumbers in town.

Becky B.

Horrible customer service. I asked for service snd was told someone would come between 1 and 5 pm. But at 4:10 pm, the technician is 1.5+ hours away in (((Orlando))). I live in Viera, that's an hour away from Orlando. They advertise advertise as a business local to (Cocoa). Cocoa is 10 mins from my house. Orlando is NOT local. THIS is false advertising. I'll never call them again. The Cust svc rep basically said (oh well that's just how it is). No it's not if you want your business to survive. Unbelievable.

Brandi B.

Did not use them very high priced. Did use Auger Plumbing appointment kept on time and reasonably priced

Sharon L.

Absolutely terrible. I would definitely not recommend. They came out to fix our toliet issue and then 2 weeks later when it had the same issue they said sorry, there's nothing we can do and hung up on us.

Lisa J.

We had a burst pipe and our house got flooded. It happened on a Sunday afternoon and we didn't want to risk serious water damage so we called Roto Rooter. Luckily we were home and got most of the water out in time, except for the wet carpet and my husband even rented a machine from Walmart to help remove the water. So we decided to cancel RotoRooter but a project manager from 70 miles away (Orlando) showed up at our house anyway. She explained the process to us and the estimated cost. The estimated cost was $3000 and we just got a letter that they submitted to our homeowners insurance for more than $14,000!!! We felt scammed by these people to be honest. They earn some commission for each job they do, so they may turn a small job like our house into a bigger job just because they know we have insurance. Not to mention we had to sign a bunch of forms on her Ipad before she could start the process! I understand our stress level and anxiety will skyrocket when something like this happens to our house but please stay calm and research who you want to hire. Do not use RotoRooter. This is a beyond horrible company. Their claim department coordinator was rude and disrespectful. We didn't have time to do our research since the flood was unexpected. So we didn't know better. But there are plenty of local water mitigation company that open 24/7. Use them. Avoid this company at all cost!!!!!

Mary L.

Not sure which roto-rooter I used but I'm in Vero Beach. It was the worst service experience I've ever had. Scheduled service call 5 days in advance. Said my window would be between 2-4. They called at 4 and said they were running behind. Called several more times and finally at 7:30 pm they were 39 minutes away. I cancelled as I did not believe the operator and could not wait all night. Use them at your own risk!

Betty S.

Horrible company! Stay away from them. I called for service due to my house being flooded due to Hurricane IRMA. Two guys came he to my house checked the walls with a devise and confirmed I had over a foot of water on my insulation walls. I asked them for a written estimate for the repair and without hesitation he just grabbed a business card and wrote on the back $15,000.00. I asked him to email me a formal estimate with the brake down on charges which I never received. To make it worse he advised me to claim to my Insurance all my furniture which luckily had no damage because they have a high base. I tried calling the company to report this incident and to avoid these Crook to advise people to lie to Home owners insurances and make our policies to increase. I left to message to a Manager and the General Manager and they never got back to me. Companies like this are the one who rob insurance companies forcing them to Increase their rates. They are also being reported to the Better Business Bureau so they can keep an eye on them.

Papa P.

Disabled family member contacted for a blocked sewage line that plunger did not clear. When technician cleared the blockage and did not charge them for the service I was so impressed. It would have been so easy to take advantage, instead they went the high road to assist. Thank you

Orhun G.

Called looking for a supply line valve replacement, a garbage disposal installation, and drain line replacement all under the kitchen sink. The tech pulls individual prices from a service guide and stacks them all for a total....quoted close to $900!!! I know service and base rates as I used to run a service dept for a national pool retailer. Base rates are set to include regular business expenses like trucks, uniforms, fuel, benefits and the like for a completed service call--Stacking these fees together is at best unethical and downright malpractice! Find a local company with an hourly rate.....