Roto-Rooter Plumbing & Water Cleanup

Kimberly R.

Minor leak in the house called rooter to come out. They told us that must be a foundation issue and that a large portion of the house was soaked underneath that we couldn't see. Told us that our insurance would only pay $3000 and that we would need closer to $13000 for our issue and that they had ways to get the insurance to pay more by accessing mold coverage- they said. I did not feel that was correct so I asked my husband to call the insurance company to see our options And was immediately told by the rooter-personnel that I didn't have to call in that moment because we could get a claim number later. This almost guaranteed my suspension that something was afoot. After calling my insurance company we decided to cancel our plans with rooter and call another company. They then became irritated and called our insurance company predators and that when they messed up the job to not call rooters because they wouldn't fix it. All in all It did land us a nice $1030 bill even with water removal and mold prevention and maintenance. But that was a far difference from $13000 and possible insurance fraud.

Dawn G.

Way too high for a senior citizen. Unless they are wealthy seniors But they said they take coupons. Which I didn't need because I didn't use them.

Sandra B.

I called them about a small issue we were having and was told a technician would be out at 2:30 or before and would send a text when he was on the way. My husband was home so I ran a few errands. A text did come in at 2:00 while I was on the road stating that our technician is available. Text Y to confirm or N and the dispatcher will call you to reschedule. At 2:24 i responded Y and got a return text stating the session has expired. The technician never showed up. I spoke to dispatch, and he said that I was called at 1:27. I said I did not receive a call. He said we were next in line for service and to STAY OFF MY PHONE! I have never made an appointment with a company where they just don't show if you don't answer a call or respond to a text immediately. I will be using a different plumber.

R G.

Roto Rooter will never step foot in my house again! I would give zero stars if I could! We got new kitchen and bath counter tops installed and needed 3 faucets, 1 garbage disposal, ptraps, and air switch connected. We already had all the faucets and most parts other than the two kitchen sink's drains. We also had a few existing valves that were old and needed to be replaced but, none of them were leaking or anything except the kitchen valve. However, even the kitchen valve was just a small, slow drip. Due to the counter top demo and construction, we had already been without a sink for a week and a half when I started to call plumbers. Our first quote was Roto Rooter and you were able to come out the same day, 9/7/22. However, it was over $3,100.00! After I recovered from the shock, I told your techs that I needed to get more quotes. But, I was desperate to get at least one sink done and your tech was already here. (At first, the tech thought he was going to need help with the job so he called for a second tech to come out.) So, I said they could go ahead do the kitchen but, not the bathrooms. I also said, """"do not replace the old valve in the kitchen for now"""" because, just installing the one new kitchen faucet, sink drains, reinstalling our original disposal, resizing and reinstalling the original ptraps, and connecting an air switch was still going to be quite expensive. We were quoted $643 just for that. If they had replaced the old valve too, it would have brought the total to over $900. Your techs started to work on the kitchen plumbing but one of them clearly had an attitude because I wanted to get more quotes for the rest of the job. I did not get their names, but one was a white guy and one was black. It was the white guy that had an obvious attitude. The black gentleman was very kind. We just weren't expecting that kind of money for this job. So, I scheduled a second quote with another company called Mr. Rooter for the next day. Their quote was about $600 less so it was a good idea to get it. Unfortunately, we had to call Roto Rooter tech back out the same night because the kitchen faucet they installed quit working. Dispatch sent the same white guy back out. He claimed the problem is because of our old valves. We had not previously had any issue with the valves except for a little dripping but, we also have only lived here for two months now. The tech said once you start turning the valves off and on it can cause them to fail. He said there's probably a lot of gunk that has traveled into the new faucet and is causing a blockage. We are not plumbers so, we had to take his word for it. We paid him $643 and we still had no water or sink to use. We were already scheduled to have the old valve fixed with the other company that gave us a second quote but, I felt bad for having to call your tech back out again the same day. If our new faucet wasn't working because it really is an issue with our old valve, I really do feel bad calling him back out. So I said to him, """"if you want to make your second trip back out here worthwhile and make some more money, we will go ahead and let you fix it now. He said to me, """"I'm not fixing it, I'm done with this house. You have your new quote, Mr. Rooter now."""" I said, you can't blame us for getting another quote. That is just normal business. Still in shock from his incredibly rude comment, I said, so you can't or, you won't fix it? He said, """"I can't. There's no hardware store open now and I would be here until 11pm."""" He said , """"I am going home."""" We said ok then. We thanked him, he said good night and he left. We decided to get a third quote the next day. The plumbing company that we ended up hiring for the rest of the job (not Mr. Rooter) fixed the kitchen faucet in literally two seconds! All he did was unscrew the faucet spray head and bleed the line for a few seconds. That is all it took. TWO SECONDS!! The problem was not our old valves at all. The problem was your rude tech never flushed/cleared the lines after installing the new faucet. NEVER AGAIN!!!

Lia N.

We had a burst pipe and our house got flooded. It happened on a Sunday afternoon and we didn't want to risk serious water damage so we called Roto Rooter. Luckily we were home and got most of the water out in time, except for the wet carpet and my husband even rented a machine from Walmart to help remove the water. So we decided to cancel RotoRooter but a project manager from 70 miles away (Orlando) showed up at our house anyway. She explained the process to us and the estimated cost. The estimated cost was $3000 and we just got a letter that they submitted to our homeowners insurance for more than $14,000!!! We felt scammed by these people to be honest. They earn some commission for each job they do, so they may turn a small job like our house into a bigger job just because they know we have insurance. Not to mention we had to sign a bunch of forms on her Ipad before she could start the process! I understand our stress level and anxiety will skyrocket when something like this happens to our house but please stay calm and research who you want to hire. Do not use RotoRooter. This is a beyond horrible company. Their claim department coordinator was rude and disrespectful. We didn't have time to do our research since the flood was unexpected. So we didn't know better. But there are plenty of local water mitigation company that open 24/7. Use them. Avoid this company at all cost!!!!!

Sean C.

Called looking for a supply line valve replacement, a garbage disposal installation, and drain line replacement all under the kitchen sink. The tech pulls individual prices from a service guide and stacks them all for a total....quoted close to $900!!! I know service and base rates as I used to run a service dept for a national pool retailer. Base rates are set to include regular business expenses like trucks, uniforms, fuel, benefits and the like for a completed service call--Stacking these fees together is at best unethical and downright malpractice! Find a local company with an hourly rate.....

Dwayne F.

Horrible customer service. I asked for service snd was told someone would come between 1 and 5 pm. But at 4:10 pm, the technician is 1.5+ hours away in (((Orlando))). I live in Viera, that's an hour away from Orlando. They advertise advertise as a business local to (Cocoa). Cocoa is 10 mins from my house. Orlando is NOT local. THIS is false advertising. I'll never call them again. The Cust svc rep basically said (oh well that's just how it is). No it's not if you want your business to survive. Unbelievable.

Nina P.

Super shout out to the technician, Chadd, who went above and beyond to help me out. I called Roto-Rooter because we just bought a house and on a whim, I opened the water meter and saw that it was running (and no water was running inside...so I knew we had a leak somewhere). Chadd arrived on time, was super courteous, and worked hard to find this less-than-obvious leak..luckily it was something fairly simple, so he fixed it on the spot. Additionally, he took the time to show me how to properly operate an older and very bizarre faucet. Great company. Will use again!

Bill J.

Not sure which roto-rooter I used but I'm in Vero Beach. It was the worst service experience I've ever had. Scheduled service call 5 days in advance. Said my window would be between 2-4. They called at 4 and said they were running behind. Called several more times and finally at 7:30 pm they were 39 minutes away. I cancelled as I did not believe the operator and could not wait all night. Use them at your own risk!

S C.

Disabled family member contacted for a blocked sewage line that plunger did not clear. When technician cleared the blockage and did not charge them for the service I was so impressed. It would have been so easy to take advantage, instead they went the high road to assist. Thank you