Roto-Rooter Plumbing & Water Cleanup

Jeffery H.

Anthony came out to look at toilet, was told it could be a few hours then got a call saying he could be here in 30mins. he thought it was septic issue but still snaked toilet. Paid and then an hr later the issues started happening again. Called and explained issue they sent someone out to see the issue again,confirmed snaking didn't do anything and the next day got a call about the refund :) super happy! They got my trust for any future issues with plumbing

Polly E.

Angel did a fantastic job with unclogging our kitchen sink. He was pleasant, professional and patient, taking the time to explain to me and my mother how to prevent clogging in the future. His service job on my sink was done well and I no longer have problems using it. Will definitely call them in the future and highly recommend this company and Angel to others. Thank you, Grace.

Lawrence C.

I called roter rooter to fix a leak in one of my walls and a handle that broke off one of the nozzles under the sink. The plumber got to my house 4 hours late and wasn't able to fix the leak in my wall. He told me he would fix the nozzle if I gave him $60 because roter rooter would charge me to much and then he told me I needed a new faucet. There employees are dishonest and thieves. I will never call roter rooter again they were useless. I went with a smaller company that was able to fix the leak In my wall! Thanks for nothing roter rooter!

Ken A.

Service man came at time scheduled, snaked drains that were clogged. Cost:exorbitant $573. Next time will shop around and price out other providers. For work that was less than an hour, this was too costly.

Mayra D.

We had a plumber come to our newly purchased house five times to fix our guest shower and toilet that kept backing up before finally calling Roto Rooter. I really wish we had called them sooner because we really had no idea how big the problem was. I was initially hesitant because all you ever hear is how expensive they are but from this experience I've learned they are well worth the money and rely know what they are doing. The prior plumber had pulled out a rag and part of a mom when he snaked the pipes from our roof so I knew something had to be down there. Coincidentally we saw some guys from Roto Rooter at the house across the street and stopped to explain our problem to them. They told us we should have a camera tech send a camera up the pipes and then depending on the situation send a jet up there to clean it out. The only complaint I have about roto rooter is that when I initially made an appointment they told me 3pm and that the tech would call me at 2:30 to let me know if he was on time. Well 2:30 came and went and at 3 I called to find out what was going on only to be informed I actually had a window from 2:30-4:30 so I cancelled and rescheduled for the following day. They called me at 1:45 and said the tech would be there in 45 minutes so I rushed home. A tech didn't arrive until after 5:30 but I guess everything happens for a reason because luckily this tech was able to put the camera up the pipes and fix the whole problem which was much more serious than we ever could have imagined. Turns out since our house was a flop and the pipes hadn't been used in a while a serious amount of calcification and buildup had accumulated which was obstructing our pipe on top of some caulking and more mop pieces. The tech whose name was Alexander Perez stayed at our house until 11:30 last night. He let me watch the whole process by putting the camera back up the pipes multiple times as he went so I could see what he was doing was actually fixing the problem. It wasn't cheap but it could have been worse and the problem is finally fixed and we have two functioning toilets and showers. With five kids we could not be more thankful to Alex and Roto Rooter. I wish we had called them from the get-go.

B N.

Rip Off Artists !!!!!!.......wanted $1000 to replace a water heater......now granted it WAS saturday....but STILL!!!......had it done for HALF the price by getting our own heater from home depot and having an individual plumber put it in......Just another example of how corrupt Corporate America is ............it's all about GREED

Ariana A.

Everything went very welll. Audley was very professional and really made sure my wife and I understood what I as happening with the toilet and really did a great job is snaking the tub stoppage thru overflow. I am very satisfied with the work that he did.

Dave N.

I called Roto-Rooter for a backed up septic tank problem at about 11 a.m. on Wednesday. They said someone would be out between 12:30 and 2:30. Around 2 p.m. they called and said they were running late. Then they called about 3:20 to say they were still running late. When I didn't hear from them by 4:30 I called and they tried to tell me someone had already been out to my house. I assured them that if they had been there they hadn't called me or knocked on the door because I had been waiting for them all day. They then said that snaking the line wasn't going to fix the problem and that the tank needed to be pumped out. (How they knew this is still a mystery.) They said someone would be out on Thursday between 12-4 to do that. When I hadn't heard from them all day, around 3:30 I called back to ask for the status. That's when they told me they didn't have any record of my request for service! I was livid! How is it possible to drop the ball that many times for one client's service request? I will never use them again - not even if they are the last plumbing service on the planet. Luckily I found A-Alligator Septic Tank Cleaning Service - a local family owned business and they came within 45 minutes and took care of the problem in under an hour! Roto-Rooter, you don't know the meaning of customer service.

Monique S.

First, I am not sure which Roto-Rooter office sent a technician and it may not have been the Hollywood office, but it was a 954 area code number that responded. I asked for a drain clean out as my tenant admitted to flushing tampons. The house is old and the clean out vent is on the roof of the house. The technician said it was against company policy to go on a roof and that he was sure it was the septic tank that needed to be pumped. """"I know a guy who can help you."""" Of course the gentleman I called immediately told me that I might need a new septic tank and drain field (thousands of dollars) Fortunately my brother who was a master plumber told me it was a clog. Next day I had A Alligator snake the drain and out came two tampons. The toilet worked perfectly after that. Always trust a local business.

Erin W.

Do not call these people even if they are the last plumber after a nuclear attack. You could get faster reliable service by watching DYI or plumbing for dummies. There is no communication. They lie through their teeth. They lie about when they will be at your home. They are unprepared. They do not stock anything. Took 3 days to get a condo water heater replaced