Roto-Rooter Plumbing & Water Cleanup

Ellen M.

Called Roto-Rooter North Port area to check our water heater. Technician Frank came out on a Friday afternoon and wrote up paperwork stating we needed a thermocouple on the flame sensor replaced, however the supply houses were closed already and we'd have to wait until Monday when they open again to get the part. He then charged us $195 service call fee but said it would go towards the cost of the part and labor when he returned on Monday. On Monday, got a call from James at Roto-Rooter who stated we needed an entire gas control box and the part was $450 but with labor it would be $800 and the $195 that we already paid could not be used towards that price. We got a second opinion and the new company came out same day and charged a TOTAL of $125 for replacing the thermocouple (which was a simple copper tubing) and fixed it immediately! I called the manager at Roto-Rooter to discuss the fact that they tried to overcharge us, with no response or call back. I would never recommend Roto-Rooter. They take advantage of people and are a complete rip-off!

Princess B.

If I could give dirt as a score instead of one star, I would. Worst company to deal with. Had an emergency after hours call they said they would get to in one hour. They didn't get there till noon the next day!! Very rude when I called to get an update. After payment was made and work was finally started... you guessed it, much bigger issue than anticipated and can't get to it till the following week!!! Please use any other company but Rotor Rooter. I have never been more happy that I eventually called a much better company that showed up on a Saturday to finish up the repair.

Martin B.

Had to call Roto-Rooter to sort out plumbing issue in the house. They got the call around 8:30 pm and had Jesse (#68) on site shortly after 9pm Jesse got straight to work, ran camera from clean out, found second clean out and went again. Found damage to sewer pipe as it runs across lawn, roots are breaking through causing blockage. Ran a wire cleaner through several times and cut out the roots as best as possible. Managed to take pics of issue before and now we can look at scheduling a proper fix and replace that section of pipe. Overall I am delighted with the service and would use and recommend them. They have all the appropriate kit and it makes all the difference.

Sue F.

The gentleman (Aron #148 Fort Myers) who worked on my problems was excellent. He communicated when it would be here (he was here 3 times) and was always on time. He was courteous, friendly and explained everything and provided me with options. I felt lime I was dealing with an honest person, something you often don't get with home repairs. I would recommend him to anyone. He fixed everything perfectly. He also took the time to clean up using a vacuum and towels. He went way above duty as we have a 8 month old dachshund who just loved Aron and was often with his front paws on Aron's back while he worked. Aron would smile and talk with our Zoey. He is a great all around person with terrific plumbing skill .

Liz V.

Had company come out to look at main drain back up in my tub They took off the clean out cap and told me it would be $3,200 there were roots blocking my pipes. When I said I can't afford that he said he can do it the next day for $2,200. Never even stuck a camera down the drain or any pipes. Come to find out it was a rag in the drain. Thank god I was able to find a trusting company. The guys you have for your company in the Bonita Springs FL area give your company a bad name.

Jessica K.

We had a drainage overflow in our office building from all bathrooms. We called Roto- Rooter and they had someone there within 35-40 minutes of my call. Jesse was VERY helpful and explained what the problem was. He showed me on the camera where the problem is and let me take pictures of it. We had a root growing into our pipeline (which I have never heard of ) and he explained how that happened..He also went over how to prevent it from happening. He did a very thorough job and went over the invoice with me when he was finished. I would recommend this company to anyone !!

Norbert C.

Very happy with their work and quality of service and especially Erin who was the person helping me with the issue. I had an emergency with the water main at a Fort Myers location. They were very responsive even though it was a Saturday. They couldn't get the water valve that day, so Erin did a temporary fix to make sure the water stays on. Then he came back on Monday and along with another tech replaced the valve and fixed the pipes. Everything works great since then. I thought that the price was too high for the work, but I just closed my eyes on it because had no time to look anywhere else. As far as customer service and work quality goes, I would recommend them to others, and I'm planning to use them for other plumbing issues.

Heather F.

Great, quick, reliable service. We had a water main break overnight and called Roto Rooter first thing. They arrived within hours and had the whole problem fixed up in no time. I would definitely reccomend them for your plumbing needs! Chris the technician was great as well.

Lynn R.

We had a clogged pipe from our laundry through the kitchen sink and backed up into our dishwasher. Having had this happen before, we knew how it should be fixed. Called in a plumber, told him how it was fixed previously, but he couldn't (or wouldn't) do it the way Roto-Rooter fixed this. Called Roto-Rooter this morning, their technician called and was here within the hour, he did the job the same way it was done previously....he waited to check out if the washing machine was draining properly and it's fixed!! We now know, when a drain clogs, call Roto-Rooter FIRST and save time and money.

Libby C.

I am more than pleased with my experience. The technician was very knowledgable and helpful. He fixed my current problem and used the camera to help me discover the other problem I knew was there, but could not figure out on my own. He took time and was neat and clean during his visit.