Roto-Rooter Plumbing & Water Cleanup

Stephanie M.

Miserable. The customer service is non-existent. I specifically asked two supervisors to not cash a check from an elderly woman on oxygen that I was assisting and told the technician to call me before he left. I needed to leave for an hour to have dinner. I NEVER received a phone call and it cost $1,895 to clear a house blockage. THERE WAS NO AMOUNT ON THE INVOICE AND IT WAS NOT ITEMIZED! $600 AN HOUR!! Now for the best part: the elderly woman on oxygen phoned me and asked if I can contact them to verify the amount and cancel the check and put it on her Credit Card to at least get points. I was promised by a Plumbing Supervisor that the check was on his desk and he would call me once the invoice was reviewed by someone (Above His Pay Grade). THEY CASHED THE CHECK AND LIED TO ME THAT IT WAS BEING HELD AND NOW WILL NOT RETURN MY CALLS. WE WERE GOING TO PAY AND JUST WANTED THE SLIGHTEST BIT OF CUSTOMER SERVICE. Obviously, I am extremely embarrassed and frustrated that I could not help my good friend. I feel like we have been robbed before Christmas. I could not have been more cooperative on the phone. Disgusting and Dishonest. Invoice # 117219 Hope this is a wake up call to your protocol And business model.

Cindy Y.

Had to call Roto-Rooter to sort out plumbing issue in the house. They got the call around 8:30 pm and had Jesse (#68) on site shortly after 9pm Jesse got straight to work, ran camera from clean out, found second clean out and went again. Found damage to sewer pipe as it runs across lawn, roots are breaking through causing blockage. Ran a wire cleaner through several times and cut out the roots as best as possible. Managed to take pics of issue before and now we can look at scheduling a proper fix and replace that section of pipe. Overall I am delighted with the service and would use and recommend them. They have all the appropriate kit and it makes all the difference.

Jack G.

Very happy with their work and quality of service and especially Erin who was the person helping me with the issue. I had an emergency with the water main at a Fort Myers location. They were very responsive even though it was a Saturday. They couldn't get the water valve that day, so Erin did a temporary fix to make sure the water stays on. Then he came back on Monday and along with another tech replaced the valve and fixed the pipes. Everything works great since then. I thought that the price was too high for the work, but I just closed my eyes on it because had no time to look anywhere else. As far as customer service and work quality goes, I would recommend them to others, and I'm planning to use them for other plumbing issues.

Kenny S.

Called Roto-Rooter North Port area to check our water heater. Technician Frank came out on a Friday afternoon and wrote up paperwork stating we needed a thermocouple on the flame sensor replaced, however the supply houses were closed already and we'd have to wait until Monday when they open again to get the part. He then charged us $195 service call fee but said it would go towards the cost of the part and labor when he returned on Monday. On Monday, got a call from James at Roto-Rooter who stated we needed an entire gas control box and the part was $450 but with labor it would be $800 and the $195 that we already paid could not be used towards that price. We got a second opinion and the new company came out same day and charged a TOTAL of $125 for replacing the thermocouple (which was a simple copper tubing) and fixed it immediately! I called the manager at Roto-Rooter to discuss the fact that they tried to overcharge us, with no response or call back. I would never recommend Roto-Rooter. They take advantage of people and are a complete rip-off!

Susan M.

We had a drainage overflow in our office building from all bathrooms. We called Roto- Rooter and they had someone there within 35-40 minutes of my call. Jesse was VERY helpful and explained what the problem was. He showed me on the camera where the problem is and let me take pictures of it. We had a root growing into our pipeline (which I have never heard of ) and he explained how that happened..He also went over how to prevent it from happening. He did a very thorough job and went over the invoice with me when he was finished. I would recommend this company to anyone !!

Shelley S.

This company was servicing my neighbor and ran over my mailbox. They said they would send me a check but I never received it and they would not return my calls. They have no integrity. Stay clear of doing business with these people.

Craig Y.

We had a clogged pipe from our laundry through the kitchen sink and backed up into our dishwasher. Having had this happen before, we knew how it should be fixed. Called in a plumber, told him how it was fixed previously, but he couldn't (or wouldn't) do it the way Roto-Rooter fixed this. Called Roto-Rooter this morning, their technician called and was here within the hour, he did the job the same way it was done previously....he waited to check out if the washing machine was draining properly and it's fixed!! We now know, when a drain clogs, call Roto-Rooter FIRST and save time and money.

Tara F.

When we first purchased our home, we used a local plumber. I was skeptical to use a company because I was worried about being sold things I didn't need and being overcharged. After making the switch based on needing someone who was professional and responsive, I am very happy. Same day service and always polite and professional. Jessie was no exception. He communicated well, educated me throughout the process and fixed our plumbing issues.

Ronald L.

We had a toilet clog that no home remedy would take care of so we called a few plumbers. Roto-Rooter came out within 2.5 hours of my call. Steven was extremely professional and quick. The cost was much better than the other company I had planned to have come out. Thank you Steven for the fast/excellent service and for wearing booties in the house ;)

Alexander L.

If I could give dirt as a score instead of one star, I would. Worst company to deal with. Had an emergency after hours call they said they would get to in one hour. They didn't get there till noon the next day!! Very rude when I called to get an update. After payment was made and work was finally started... you guessed it, much bigger issue than anticipated and can't get to it till the following week!!! Please use any other company but Rotor Rooter. I have never been more happy that I eventually called a much better company that showed up on a Saturday to finish up the repair.