Roto-Rooter Plumbing & Water Cleanup

Shelley H.

I had a collapsed line in two places needing 25 feet of rerouted sewer line. I was assigned an amazing team. Tyler and Cody were professional, dedicated, and perfectionist. Very personable during a stressful time. I would have to say they were pitch perfect! Highly recommend this team.

Mary B.

Horrible pricing $500 to clean a drain. WILL NEVER USE AGAIN Tech did a good job although we had to ask to put the mask back on!

Kelly D.

Jason Zach with Roto-Rooter responded to my call within less than one hour. I had a clog that was interconnected disabling use of kitchen sink, dishwasher, and bathroom shower. Jason was extremely polite, respectful, friendly and knowledgeable on top of being timely. After clearing the hair clog from the shower drain, we kept both the kitchen sink and dishwasher running with the shower for some time to ensure all 3 areas could function simultaneously without the back up resuming. Jason also had me drain the dishwasher before he left to check again. The back up in the shower had created a disgusting mess in my white walk in shower. Jason cleaned the entire shower floor on his hands and knees until it was spotless. Jason also worked with a tarp down to protect my white tile floors and left the house clean and tidy as if there was never an issue. Having the $60 coupon was an added relief to a job which you hate spending your hard earned money on, when you would rather spend your money on summer vacation, not a giant hairball. If you want a fast response, a wonderful customer service experience, a fair price, and a job with great reliable results, definitely request Jason Zach at Roto-Rooter in the Tampa Bay Area. It is hard to put your trust in a stranger when you are a home owner. I am truly grateful for the care I received today and would definitely highly recommend Jason Zach to anyone in need of plumbing service. Timely, Friendly, Knowledgeable, High Quality Results! Guaranteed for 6 Months! 813-889-8430

Deb F.

Faster than expected, reasonable rates ($200 for toilet drain issue) and felt technician was polite and competent. I would definitely use them again. I made sure to ask all the options for fixing and pricing, and all were prices I could live with. It was Friday evening with only bathroom in home not functioning, it was fast and successful, so my whole family is happy!

D L G.

I called this morning because my toilet backed up and asked for an appointment today or tomorrow, I was pleasantly surprised that they scheduled a technician for between 9 and 1 today. That is UNTIL they did not show during that time and only after I called did they advise it might be by 2:15, hopefully. Calling to reschedule before I waited would have been the right way to handle this and had they called, I would have waited till tomorrow but now I've spent a whole day of vacation waiting and I don't want to spend tomorrow waiting too. My expectations are quite low at this point, i'm hoping to be surprised.

Laurel B.

Second review, dropped to 2 stars: Called for service at my home. Received a text at 7:15 am that tech would be here in 30 min; showed up 90 min later. Tech barely spoke English. Showed him Check in coupon for $50 off service (which says $60 on the Yelp page) said ok. Worked on master bathroom, said he'd have to remove toilet to work on clog. I left him to do his job and when he was done, he explained that clog was due to build-up and grease (I never dump grease down my toilet or kitchen sink). I was concerned about a possible tree root and asked if he used a camera (which is pretty standard and was used on my daughters visit last year). He stated that the camera is a different department and he doesn't use one. When it came time for the bill, I reminded him of the $50 coupon and he argued with me saying it was only $40 off. Eventually, and I say this because it took ten minutes of back and forth, he gave me the $50 off. I called the company back to speak with a manager about the (lack of) camera inspection. The rep tried to call the local office but no one answered and she left them a message to call me. When I didn't hear back later that day, I called the local office and left a message for a call back. That was 4 days ago and still no return call. Would NOT recommend. Go on Next Door and find out who your neighbors are using, which is what I wish I had done. First review,2017, 5 Stars:My daughter was in need of emergency plumbing services over the weekend and received excellent service and a reasonable price from Roto Rooter. She had previously called Pink Plumber who quoted almost double the price! I highly recommend Roto Rooter and would use them again.

Jm P.

I calledd the main office # 727 379 2700 to make an appointment concerning a leak in the PVC Pipe under my shower and to get an estimate on another job I wanted done. I was given a time between 1 and 5 for today. I waited in and a little after 4 I called to get an idea what time they would be here. I was told they couldn't get in touch with the Technician. Called back was told it was after his work time. I asked how they do business. Back and forth, was given a """"supervisor"""" who was not much help either. Promised to have a manager call me back. I got the call, and all he could tell me was that I didn't make the appointment with him and what did he want me to do. Was told all he could do was make another appointment. They are supposed to have 24 hour same price service. Guess not. I would never use them again. BEWARE.

Kat M.

So far not a great experience. I've used there services last year and was happy. I had an issue with a clogged toilet and tub and they couldn't get a technician out until a day later. They called me today at 10:47am and said a technician was on their way (no ETA GIVEN). So at 12:10pm I called back and said no one showed up and wanted a ETA. We only have 1 bathroom in our home, so it's a bit annoying when you can't use it for 24 hours. Finally at 12:40pm technician arrives. I explained the issue and he went straight in and rain the water in the shower (which was over flowing yesterday) and flushing the toilet constantly to make sure water would go down. I had used the Roto-Rooter pipe shield the night before to help clear and de-grease the pipes. And after probably 20 flushes and him running our shower water 4x he walks out shrugging with his hands in the air and said, """"I guess the pipe shield fixed the problem."""" He said there was no charge for coming out since he didn't do anything which is great! But said to call back if t happens again.

Tabitha C.

If I could give them zero stars I would. This rating has nothing to do with the actual plumbing team but rather the customer service agents. After hurricane Irma came my neighbors tree was uprooted busting my main water line that runs from my meter to my house. The city had to come to my house and turn the water off at the meter as it was flooding the yard and almost flooding my house. That then resulted in my house not only having no power but no water as well until the pipe was fixed. When I called customer service to try and get someone out to take a look she told me """"in order for us to come out your water would have to be on"""" I then reiterated that the water was only turned off at the meter and can be turned on but if it's turned on water will spray everywhere. She only then repeated the statement that we would need to have water for someone to come out. I then had to tell her in order for the water to be turned on I would need a plumber to fix the pipes. She finally agreed to send someone out the next day. However when the next day came it was just another excuse. She called at 8:45 in the morning to ask if we had power. When I advised her I'm unsure as my house is not livable without water and power so I'm staying at a friends an hour away who also has no power but they at least have water. She showed no empathy and just states """"I'll have to reschedule you when you have power."""" Why does a plumber need power to assess the damage of outside pipes? I remind you my home town just underwent a natural disaster, this lady was calling from a Maryland area code so she was unaffected and could careless with what we are going through. She remained monotoned and unconcerned with my issue. I'm a manager for a customer service contact center and if this lady was one of my associates her treatment to customers would not be tolerated. They should be trained to at least show some type of empathy to customers facing a hard time. I was able to call two other companies, the drain team and advanced plumbing. Both called me back in an hour or so when a plumber was available. The drain team came out right away and assessed the damaged and even offered to do a temp fix so I could have water in the mean time. Advanced is currently still set to come out later today to take a look. Its funny as neither of these companies needed water or power at my house to come to my residence to assess the damage of the water line. My recommendation - CALL THE DRAIN TEAM FOR YOUR PLUMBING NEEDS.

Barbara W.

We live in VA and own a second home in the St Petersburg, Florida area. Our adult daughter lives in our Florida home until we move there. She contacted us about 11 PM that the shower and toilet in the master bath were backing up with dirty water. It was a mess and overflowing in to the bedroom. I called Roto Rooter and the lady on the phone was so nice and helpful. By 11:30 a crew was there and took care of the problem and it didn't cost us a fortune. They are now my go to plumber. Thank you Roto- Rooter. You saved the day...well the NIGHT.