Roto-Rooter Plumbing & Water Cleanup

M B.

I called this morning because my toilet backed up and asked for an appointment today or tomorrow, I was pleasantly surprised that they scheduled a technician for between 9 and 1 today. That is UNTIL they did not show during that time and only after I called did they advise it might be by 2:15, hopefully. Calling to reschedule before I waited would have been the right way to handle this and had they called, I would have waited till tomorrow but now I've spent a whole day of vacation waiting and I don't want to spend tomorrow waiting too. My expectations are quite low at this point, i'm hoping to be surprised.

Greg W.

First class all the way told what they would do and the costs got more than we bargained for but Raif the technician would not leave until he was finished. Cleared up afterwards he was most welcome in my home and of all the technicians from different companies he was by far the most polite and engaging.

Judith L.

We live in VA and own a second home in the St Petersburg, Florida area. Our adult daughter lives in our Florida home until we move there. She contacted us about 11 PM that the shower and toilet in the master bath were backing up with dirty water. It was a mess and overflowing in to the bedroom. I called Roto Rooter and the lady on the phone was so nice and helpful. By 11:30 a crew was there and took care of the problem and it didn't cost us a fortune. They are now my go to plumber. Thank you Roto- Rooter. You saved the day...well the NIGHT.

Keiya K.

Jason Zach with Roto-Rooter responded to my call within less than one hour. I had a clog that was interconnected disabling use of kitchen sink, dishwasher, and bathroom shower. Jason was extremely polite, respectful, friendly and knowledgeable on top of being timely. After clearing the hair clog from the shower drain, we kept both the kitchen sink and dishwasher running with the shower for some time to ensure all 3 areas could function simultaneously without the back up resuming. Jason also had me drain the dishwasher before he left to check again. The back up in the shower had created a disgusting mess in my white walk in shower. Jason cleaned the entire shower floor on his hands and knees until it was spotless. Jason also worked with a tarp down to protect my white tile floors and left the house clean and tidy as if there was never an issue. Having the $60 coupon was an added relief to a job which you hate spending your hard earned money on, when you would rather spend your money on summer vacation, not a giant hairball. If you want a fast response, a wonderful customer service experience, a fair price, and a job with great reliable results, definitely request Jason Zach at Roto-Rooter in the Tampa Bay Area. It is hard to put your trust in a stranger when you are a home owner. I am truly grateful for the care I received today and would definitely highly recommend Jason Zach to anyone in need of plumbing service. Timely, Friendly, Knowledgeable, High Quality Results! Guaranteed for 6 Months! 813-889-8430

Renee P.

I had a collapsed line in two places needing 25 feet of rerouted sewer line. I was assigned an amazing team. Tyler and Cody were professional, dedicated, and perfectionist. Very personable during a stressful time. I would have to say they were pitch perfect! Highly recommend this team.

Adam C.

Michael was courteous, explained things well, gave an accurate estimate, and did a good job with both the plumbing and helping with the peripheral work as needed. It was a great relief to have someone available on a Saturday afternoon after several places I located on Angie's list were unavailable.

Chris Y.

I called with my problem at 11am and the dispatcher said that a tech would be out between 1pm and 3pm. She called at 1:15 to say the tech was running late and then again at 1:30 to say he was on his way. This was a welcome change from the usual service tech who promises to come at a specified time, never to show up or call. The Roto-Rooter tech was knowledgeable, efficient, friendly and communicative. He diagnosed the problem, offered three approaches to solving the problem with clearly described possible outcomes and costs and then carried out the selected course of action. The repair was completely successful. Roto-Rooter will get all my plumbing work in the future.

Victoria F.

If I could give them zero stars I would. This rating has nothing to do with the actual plumbing team but rather the customer service agents. After hurricane Irma came my neighbors tree was uprooted busting my main water line that runs from my meter to my house. The city had to come to my house and turn the water off at the meter as it was flooding the yard and almost flooding my house. That then resulted in my house not only having no power but no water as well until the pipe was fixed. When I called customer service to try and get someone out to take a look she told me """"in order for us to come out your water would have to be on"""" I then reiterated that the water was only turned off at the meter and can be turned on but if it's turned on water will spray everywhere. She only then repeated the statement that we would need to have water for someone to come out. I then had to tell her in order for the water to be turned on I would need a plumber to fix the pipes. She finally agreed to send someone out the next day. However when the next day came it was just another excuse. She called at 8:45 in the morning to ask if we had power. When I advised her I'm unsure as my house is not livable without water and power so I'm staying at a friends an hour away who also has no power but they at least have water. She showed no empathy and just states """"I'll have to reschedule you when you have power."""" Why does a plumber need power to assess the damage of outside pipes? I remind you my home town just underwent a natural disaster, this lady was calling from a Maryland area code so she was unaffected and could careless with what we are going through. She remained monotoned and unconcerned with my issue. I'm a manager for a customer service contact center and if this lady was one of my associates her treatment to customers would not be tolerated. They should be trained to at least show some type of empathy to customers facing a hard time. I was able to call two other companies, the drain team and advanced plumbing. Both called me back in an hour or so when a plumber was available. The drain team came out right away and assessed the damaged and even offered to do a temp fix so I could have water in the mean time. Advanced is currently still set to come out later today to take a look. Its funny as neither of these companies needed water or power at my house to come to my residence to assess the damage of the water line. My recommendation - CALL THE DRAIN TEAM FOR YOUR PLUMBING NEEDS.

Kevin M.

The worst. Had an emergency, called at 10am, was told someone would be there between 1:30 and 3:30. Got a call at 3 saying they would be a couple minutes behind, I asked them to hurry because it was an emergency and water was flowing in my house. Called at 4 to get a status update, they connected me to the dispatcher, who said there was no way someone could get there until 9pm. Called back to ask the lady who told me 1:30 - 3:30 what happened and how they could be so wrong on the timeframe, and she just kept asking if I wanted to be connected to the dispatcher again because he has more accurate timeframes....? They made no attempt to apologize, no attempt to come out at 9 either - thank god I just called another company anyways. They made me sit around for 6 hours waiting, before they told me they couldn't get there until 9. Very unprofessional, and a waste of time. Plenty of better options in town.

Linda W.

I had a clogged toilet. They came 24 hours later and snaked my toilet. It took the guy 5 minutes to unclog it. He then charged me 425.00. for 5 minutes work.