Roto-Rooter Plumbing & Water Cleanup

Kat M.

So far not a great experience. I've used there services last year and was happy. I had an issue with a clogged toilet and tub and they couldn't get a technician out until a day later. They called me today at 10:47am and said a technician was on their way (no ETA GIVEN). So at 12:10pm I called back and said no one showed up and wanted a ETA. We only have 1 bathroom in our home, so it's a bit annoying when you can't use it for 24 hours. Finally at 12:40pm technician arrives. I explained the issue and he went straight in and rain the water in the shower (which was over flowing yesterday) and flushing the toilet constantly to make sure water would go down. I had used the Roto-Rooter pipe shield the night before to help clear and de-grease the pipes. And after probably 20 flushes and him running our shower water 4x he walks out shrugging with his hands in the air and said, """"I guess the pipe shield fixed the problem."""" He said there was no charge for coming out since he didn't do anything which is great! But said to call back if t happens again.

Tabitha C.

If I could give them zero stars I would. This rating has nothing to do with the actual plumbing team but rather the customer service agents. After hurricane Irma came my neighbors tree was uprooted busting my main water line that runs from my meter to my house. The city had to come to my house and turn the water off at the meter as it was flooding the yard and almost flooding my house. That then resulted in my house not only having no power but no water as well until the pipe was fixed. When I called customer service to try and get someone out to take a look she told me """"in order for us to come out your water would have to be on"""" I then reiterated that the water was only turned off at the meter and can be turned on but if it's turned on water will spray everywhere. She only then repeated the statement that we would need to have water for someone to come out. I then had to tell her in order for the water to be turned on I would need a plumber to fix the pipes. She finally agreed to send someone out the next day. However when the next day came it was just another excuse. She called at 8:45 in the morning to ask if we had power. When I advised her I'm unsure as my house is not livable without water and power so I'm staying at a friends an hour away who also has no power but they at least have water. She showed no empathy and just states """"I'll have to reschedule you when you have power."""" Why does a plumber need power to assess the damage of outside pipes? I remind you my home town just underwent a natural disaster, this lady was calling from a Maryland area code so she was unaffected and could careless with what we are going through. She remained monotoned and unconcerned with my issue. I'm a manager for a customer service contact center and if this lady was one of my associates her treatment to customers would not be tolerated. They should be trained to at least show some type of empathy to customers facing a hard time. I was able to call two other companies, the drain team and advanced plumbing. Both called me back in an hour or so when a plumber was available. The drain team came out right away and assessed the damaged and even offered to do a temp fix so I could have water in the mean time. Advanced is currently still set to come out later today to take a look. Its funny as neither of these companies needed water or power at my house to come to my residence to assess the damage of the water line. My recommendation - CALL THE DRAIN TEAM FOR YOUR PLUMBING NEEDS.

Barbara W.

We live in VA and own a second home in the St Petersburg, Florida area. Our adult daughter lives in our Florida home until we move there. She contacted us about 11 PM that the shower and toilet in the master bath were backing up with dirty water. It was a mess and overflowing in to the bedroom. I called Roto Rooter and the lady on the phone was so nice and helpful. By 11:30 a crew was there and took care of the problem and it didn't cost us a fortune. They are now my go to plumber. Thank you Roto- Rooter. You saved the day...well the NIGHT.

Paul G.

Michael was courteous, explained things well, gave an accurate estimate, and did a good job with both the plumbing and helping with the peripheral work as needed. It was a great relief to have someone available on a Saturday afternoon after several places I located on Angie's list were unavailable.

Jason R.

Over-priced and did not do a good job. Had much better experience with Rooter-Man. Called Roto-Rooter to come fix an issue with a sewer line that was backing up which we suspect has a root issue. To make matters more challenging, we live out of town and we have short term renters in the house. The Roto-Rooter tech gave me a cost of $375 to snake it, which seemed pretty high to start with. He ran a snake twice, but apparently not a camera, and failed to find a problem, thus telling me that there was a problem on the city side. After the city ran a camera and confirmed that no, the problem is definitely on our side, I called Rooter-Man. Joe, the Rooter-Man tech quoted me $225 to fix the issue, which he resolved within 45 minutes. He inspected the entire line and was able to correctly diagnose the problem of a pvc joint that had not been glued together which was allowing roots into the pipe. He was very efficient, complete and professional. He cut out the roots to resolve the issue in the short term and quoted me $375 to come back, dig up and repair the actual pipe for the long-term solution. When Roto Rooter had given me a quote to permanently fix the same problem a few years ago it was for....wait for it.... $5000. Yeah, I won't be calling Roto-Rooter again. Try Rooter-Man. If I had called them first, I would have saved about 24 hours of headaches and unhappy renters, not to mention a lot of money. They will be my plumber of choice going forward.

Robert P.

First class all the way told what they would do and the costs got more than we bargained for but Raif the technician would not leave until he was finished. Cleared up afterwards he was most welcome in my home and of all the technicians from different companies he was by far the most polite and engaging.

George S.

I called with my problem at 11am and the dispatcher said that a tech would be out between 1pm and 3pm. She called at 1:15 to say the tech was running late and then again at 1:30 to say he was on his way. This was a welcome change from the usual service tech who promises to come at a specified time, never to show up or call. The Roto-Rooter tech was knowledgeable, efficient, friendly and communicative. He diagnosed the problem, offered three approaches to solving the problem with clearly described possible outcomes and costs and then carried out the selected course of action. The repair was completely successful. Roto-Rooter will get all my plumbing work in the future.

Matt M.

The worst. Had an emergency, called at 10am, was told someone would be there between 1:30 and 3:30. Got a call at 3 saying they would be a couple minutes behind, I asked them to hurry because it was an emergency and water was flowing in my house. Called at 4 to get a status update, they connected me to the dispatcher, who said there was no way someone could get there until 9pm. Called back to ask the lady who told me 1:30 - 3:30 what happened and how they could be so wrong on the timeframe, and she just kept asking if I wanted to be connected to the dispatcher again because he has more accurate timeframes....? They made no attempt to apologize, no attempt to come out at 9 either - thank god I just called another company anyways. They made me sit around for 6 hours waiting, before they told me they couldn't get there until 9. Very unprofessional, and a waste of time. Plenty of better options in town.

Mary B.

I am pleased with the work done by Roto-Rooter in St. Petersburg. I have used this company on at least three occasions for plumbing problems and I would highly recommend the company. My most recent problem was a clogged toilet late at night. This was a real emergency for me as a wheelchair user and Roto-Rooter sent someone out (Robert A.) at near midnight to fix my problem. He did the job right, had everything needed on his truck as advertised and was professional and courteous. I am thankful that there is someone in the area that provides top notch service 24 hours a day. This company has done other work for me over the years and resolved issues that other plumbers had missed. While the company may not be the least expensive company one can hire, getting the job done right the first time and having someone to call at any hour is worth the price. I have found all of their employees sent to me to be honest and clear about what needs to be done, and I will certainly use the company in the future when needed.

Beth V.

Once we were able to connect & the technician came, the service was great. Professional & the problems fixed. The only thing I can say that was a bit of a shocker was the price - it's not cheap. But the problem was solved and that was what I needed.