Roto-Rooter Plumbing & Water Cleanup

Barry S.

First class all the way told what they would do and the costs got more than we bargained for but Raif the technician would not leave until he was finished. Cleared up afterwards he was most welcome in my home and of all the technicians from different companies he was by far the most polite and engaging.

Jareb B.

We live in VA and own a second home in the St Petersburg, Florida area. Our adult daughter lives in our Florida home until we move there. She contacted us about 11 PM that the shower and toilet in the master bath were backing up with dirty water. It was a mess and overflowing in to the bedroom. I called Roto Rooter and the lady on the phone was so nice and helpful. By 11:30 a crew was there and took care of the problem and it didn't cost us a fortune. They are now my go to plumber. Thank you Roto- Rooter. You saved the day...well the NIGHT.

Gayle S.

Jason Zach with Roto-Rooter responded to my call within less than one hour. I had a clog that was interconnected disabling use of kitchen sink, dishwasher, and bathroom shower. Jason was extremely polite, respectful, friendly and knowledgeable on top of being timely. After clearing the hair clog from the shower drain, we kept both the kitchen sink and dishwasher running with the shower for some time to ensure all 3 areas could function simultaneously without the back up resuming. Jason also had me drain the dishwasher before he left to check again. The back up in the shower had created a disgusting mess in my white walk in shower. Jason cleaned the entire shower floor on his hands and knees until it was spotless. Jason also worked with a tarp down to protect my white tile floors and left the house clean and tidy as if there was never an issue. Having the $60 coupon was an added relief to a job which you hate spending your hard earned money on, when you would rather spend your money on summer vacation, not a giant hairball. If you want a fast response, a wonderful customer service experience, a fair price, and a job with great reliable results, definitely request Jason Zach at Roto-Rooter in the Tampa Bay Area. It is hard to put your trust in a stranger when you are a home owner. I am truly grateful for the care I received today and would definitely highly recommend Jason Zach to anyone in need of plumbing service. Timely, Friendly, Knowledgeable, High Quality Results! Guaranteed for 6 Months! 813-889-8430

Tara F.

Over-priced and did not do a good job. Had much better experience with Rooter-Man. Called Roto-Rooter to come fix an issue with a sewer line that was backing up which we suspect has a root issue. To make matters more challenging, we live out of town and we have short term renters in the house. The Roto-Rooter tech gave me a cost of $375 to snake it, which seemed pretty high to start with. He ran a snake twice, but apparently not a camera, and failed to find a problem, thus telling me that there was a problem on the city side. After the city ran a camera and confirmed that no, the problem is definitely on our side, I called Rooter-Man. Joe, the Rooter-Man tech quoted me $225 to fix the issue, which he resolved within 45 minutes. He inspected the entire line and was able to correctly diagnose the problem of a pvc joint that had not been glued together which was allowing roots into the pipe. He was very efficient, complete and professional. He cut out the roots to resolve the issue in the short term and quoted me $375 to come back, dig up and repair the actual pipe for the long-term solution. When Roto Rooter had given me a quote to permanently fix the same problem a few years ago it was for....wait for it.... $5000. Yeah, I won't be calling Roto-Rooter again. Try Rooter-Man. If I had called them first, I would have saved about 24 hours of headaches and unhappy renters, not to mention a lot of money. They will be my plumber of choice going forward.

Craig F.

Drini from Roto Rooter came to fix a bath tub drainage problem. It was so easy to schedule and they were available with appointments the same day. Drini was excellent, professional, friendly, and knowledgeable. He fixed the issue so quickly and he explained the problem to me in a way that I could understand. I would definitely call Roto Rooter again for any plumbing or water issue in the future. Thank you so much!

John R.

The worst. Had an emergency, called at 10am, was told someone would be there between 1:30 and 3:30. Got a call at 3 saying they would be a couple minutes behind, I asked them to hurry because it was an emergency and water was flowing in my house. Called at 4 to get a status update, they connected me to the dispatcher, who said there was no way someone could get there until 9pm. Called back to ask the lady who told me 1:30 - 3:30 what happened and how they could be so wrong on the timeframe, and she just kept asking if I wanted to be connected to the dispatcher again because he has more accurate timeframes....? They made no attempt to apologize, no attempt to come out at 9 either - thank god I just called another company anyways. They made me sit around for 6 hours waiting, before they told me they couldn't get there until 9. Very unprofessional, and a waste of time. Plenty of better options in town.

Vanessa W.

I am pleased with the work done by Roto-Rooter in St. Petersburg. I have used this company on at least three occasions for plumbing problems and I would highly recommend the company. My most recent problem was a clogged toilet late at night. This was a real emergency for me as a wheelchair user and Roto-Rooter sent someone out (Robert A.) at near midnight to fix my problem. He did the job right, had everything needed on his truck as advertised and was professional and courteous. I am thankful that there is someone in the area that provides top notch service 24 hours a day. This company has done other work for me over the years and resolved issues that other plumbers had missed. While the company may not be the least expensive company one can hire, getting the job done right the first time and having someone to call at any hour is worth the price. I have found all of their employees sent to me to be honest and clear about what needs to be done, and I will certainly use the company in the future when needed.

Sam S.

I had an emergency situation on a holiday. Most places were charging fees for service, but not Roto-Rooter. A technician came out, he was very professional, informative and nice. He found what was wrong and gave me suggestions. He even worked on our kitchen pipes for a discount because he knew he couldn't fix it for good. The only thing I felt could be improved is the price. I spent about $500 for them to unclog my bathroom pipes (though they did have roots growing in them) and to work on the kitchen pipes. I was then quoted $2000 to replace my bathroom pipes. These amounts were a bit unreal to me. I also had to wait much longer than the original window I had been told as they were running behind. As it was a holiday, I didn't care as I needed it done (only one bathroom in our house of 3 people, no bueno). Overall, they were great, just a bit out of budget for me.

Angry H.

I called this morning because my toilet backed up and asked for an appointment today or tomorrow, I was pleasantly surprised that they scheduled a technician for between 9 and 1 today. That is UNTIL they did not show during that time and only after I called did they advise it might be by 2:15, hopefully. Calling to reschedule before I waited would have been the right way to handle this and had they called, I would have waited till tomorrow but now I've spent a whole day of vacation waiting and I don't want to spend tomorrow waiting too. My expectations are quite low at this point, i'm hoping to be surprised.

Janis J.

Once we were able to connect & the technician came, the service was great. Professional & the problems fixed. The only thing I can say that was a bit of a shocker was the price - it's not cheap. But the problem was solved and that was what I needed.