Roto-Rooter Plumbing & Water Cleanup

Ron R.

Called roto rooter for backed up toilet, they arrived on time and promptly. Chance did a great job servicing us, gave us a fair price and definitely will recommend him to others in the future. Thanks again for helping us oiChance!

Louis G.

Omg....first they gave me a window of 7:30pm-11:30pm that they would show...at 12:30am I had to call them to find out what happened. The operator said """"the technician must have gotten tied up on a job. We can have someone there between 1am and 5am. """" No way was I falling for that trick again. So 8am the next day was set up...no window ..just a real appointment time. So at 9:30 the tech finally shows. He was great and the only reason for 2 stars. Took him 15 mins and $305 dollars later my toilet flushed. I think I'm going to leave my physical therapy job and go to lumbering school!

Beth P.

Update: as of 5/17/19 They sent out a guy named Ricardo. All i can say is why on earth didnt they send him out first. He was knowledgeable, professional, and understanding. He literally got the job fixed and done right and stayed a bit after to make sure it would hold. They need more Ricardos. This guy should honestly just go start his own business cause his abilities and knowledge surpassed the others. Simply the worst experience ever. I have used them 3 other times before, but this time has been a nightmare. I had a managable small leak on a copper pipe that i called to have serviced. A literally brand new barely on the job guy shows up and after four hours still cant get the leak stopped. Yes the copper pipes are old, yes they need to be changed, but if you can't fix the small dripping leak then please just say so. He leaves it now is leaking into my drywall, Which it wasent before. So I call again. A new team of two come out spend roughly 4 more hours breaking holes, soldering, sweating, and dirtying the whole area. In the end can't do it. Say cant finish it need yet another plumber to come out and finish it in the morning. I ask can I atleast have water if not hot water, They say yes I will have access to cold water. But then tell me that the guy tomorrow will fix it, but no warranty and it will be as is. They make sure to tell me over and over it is not their fault if it leaks again. They leave and I try and salavge my one real day off of work, I start a load of laundry with cold water and was going to go shower. By chance I happened to go throw away a garbage bag in the garage, Thats when I opened the door and found a flooded garage. The pipe that they had left open, was just pouring water on top of the water heater and spilling down all over the floor. All my things in general are soaked on the bottom. I had to run out and turn off the water main. I'm now literally swamped in my garage with wet clothes in my wash and didn't get to shower. And I have a hole in my wall, that will probably get bigger, and no running water.

Hugh L.

We had a great experience with Roto Rooter! They were quick to come out and very professional! Orlando, Florida

J D.

The Orlando staff answered quickly and was able to work a schedule a plumber for later that evening without hesitation. The plumber called to advise he was on his way and was actually earlier than the time they gave me which was a plus. Knowledgeable, professional, and a great guy. I will not think twice when it comes time to use them again. He repaired both toilets in under an hour and didn't give me grief nor charge me extra for trying to fix it myself.

Lisa B.

Larry (3359) augured out my main drain on and fixed the problem in 30 minutes. He was nice and professional however I wish I had inquired about cost first. I had scheduled the visit so it was not an emergency. I should have spent more time researching. Hopefully this will help someone else. I paid $315 (with a $60 off coupon) which as I have learned... is CRAZY!

Josh A.

My family and I had vacationed out of state a few weeks ago. A few days following our return, we heard 'burping noises' coming up from the toilets and then water began to come UP from the bathroom drains. It was a Saturday and I Googled 'emergency plumbing services.' I took relief in seeing 'Roto-Rooter' come up as the first result. I called the #, and a live person actually answered. She empathized with me on the phone and said that she could have someone out the following morning. She was sensitive toward my need to attend Church the next day and obliged in getting us an appointment time immediately upon our return from Church. 'Mike' came to our home, was very professional and upfront about what he was needing to do. With our approval, he then proceeded to do exactly as he had outlined. He was able to quickly determine that something had pierced our sewer line and had determined the exact location of the occlusion (unfortunately for us, it was under the driveway). It turned out that the neighborhood cable company had run their cable right thru our sewer line. Mike worked closely with us to arrange for 'Keith' so come out immediately. Both of these gentlemen remained in touch with me while we arranged for the cable company to come out and move their cable. Keith quickly came back as soon as the cable was moved, replaced our pipe, and re-cemented the hole in our driveway. Both gentlemen followed up with me via phone days later 'just to check on us.' I would whole-heartedly recommend Roto-Rooter to any of my friends / family, and am thankful they were able to help my family get back on our feet.

Kim C.

Be aware!! A dominican guy called Pedro came to my house in November 2018 as """"free estimated"""" service and what he did was to shut off the water and see a hole from my under insulation to see how water was coming out. Then he said I will write a bill for the insurance for $299 if you guys decide to work with us I will deduct that amount from the hole bill, which by the way was an excessive and abuse price. We decide not to do it because the """"criminal"""" price and now after almost a year we are getting calls from them and email trying to collect the $299. I found on the web a person who used to work with them and describe them as abusive and illegal tactics to charge people.

Kathryn P.

Quick response , easy quick scheduling. Technician was friendly and knowledgeable. Pricing chart easy to understand . Not cheap but you pay for what you get

Matthew M.

I called them at 6pm for a clogged garbage disposal; the assured me they would have someone to my house by 10:30pm. Along comes around 10:30, no one has shown up. I call, they said their technicians were all busy. My house now stinks of food and I am very disappointed.