Roto-Rooter Plumbing & Water Cleanup

Melly M.

I had a plumbing issue at one of my rentals and decided to try someone new since it has really """"good"""" Google reviews. Making an appointment was super easy with their operator, their technician showed up one hour late which was no big deal, Danny the technician called me to describe what was going on at the property, something is clogged and he wants to put a snake in the toilet. So first of all I am not inexperienced when it comes to house repairs, what he offered is a temporarily solution that might or might not work, and he quoted me $450 for snaking the toilet and putting a camera down there! When I expressed disbelief in this ridiculousness, he offered coupons and brought it down to $250. You gotta be kidding me! First of all I can snake the toilet myself! Secondly what he did just showed me how dishonest this company is, quoting an inflated price just to see how customers react to it then bring it down as they see it fit. There is no free estimate, they roll it up in the final quote. And when I asked him if it's still the same price if I want it done next day, he said different people can have different prices....is this company outsourcing everything to independent subcontractors? Anyway, I am not here to figure that out. Bottom line is: DO NOT TRUST them! I hired another company Frank Gay plumbing and they were able to get it done for $160 and did more than just snaking the toilet, they flushed out the entire system.

Paul L.

On 5/9/18 my daughter had her drain clog in the upstairs shower and caused the liner to fail, sending water to the first floor bedroom. I rushed home to assist her and had her call a plumber to clear the drain. She called Roto-Rooter and asked for a plumber. Within an hour we had men at our door, but they were not the plumber, as I would come to find out when the real plumber showed up. First James McDowell ask for my insurance information and said this would be covered. He called the insurance and filed the claim. He had me sign a paper about the removal of the damaged area so they could dry up the area. I asked for a quote and he said the insurance would cover it. I ask can you give me something? I said $500.00 or $1000.00 what are we looking at and he would not say. They proceeded to cut a hole in my ceiling and pull 2 baseboards and pull up and padding under the rug. The plumber then arrived and he cleared the line and told me I needed a pressure test. He billed me $394.27. The other group installed blowers and dehumidifiers and told me they would be back later in the week to check and remove. After 4 days of this nonstop noise of 4 motors running in my house. My husband called and said come remove and they said """"no"""". The blowers and dehumidifies did not work because the floor was wet under the shower. We hired another plumber with Harvey Baker Plumbing and they charged us $95.00 to pressure test and get us a quote to get the floor dry. Then $350 to remove the tile and some of the wall board and the liner to get to the sub-floor. Harvey's plumbing was great! They took care of what Roto-Rooter walked away from. Roto-Rooter sent me a letter stating I owed $5600.00 for the hole in my ceiling and the blower motors and dehumidifier. I want this type of outrageous pricing stopped. I could have rented the blowers and the dehumidifiers for less than $100.00 a day from Sunbelt rental. They used this minor emergency as an opportunity to over inflate the bill and take advance of a mother and daughter.

shawn S.

The worst follow up of any company in the service sector. Started on Friday at 1 pm - second person on Friday showed up at 10:30 pm. Told someone would contact us for Saturday. Never heard anything. We called Sunday and now are in a waiting game for Monday. Never wasted so much time for substandard service.

Lindsay L.

I used Roto-rooter plumbers today (7/20/17) for the first time. Would have given a 5 star review except that there were some issues at first when the first person they sent out said that he wasn't the right person to do the job so I had to wait another day to get the bathroom fixed. Other than that, super happy with the service. They sent the team leader out today to take care of a backed up urinal/toilet at my restaurant and he was great! Spent lots of time explaining things to me, was super professional, and cleaned up after himself. Would definitely use them again!

Chrystal L.

Wish I could give zero stars. I never write reviews. Never. But I came to them for help with a broken toilet. Agreed to schedule days out. A few hours before they were supposed to come out they cancelled. Said their plumber was too busy. I get that exceptions happen but there wasn't so much as an apology. Not even an apology? I felt I was an inconvenience. Huh? I'm extremely low maintenance. All I want from anyone is the basics. But truth be told these guys failed at every step. I hope your experience is better if you choose these guys

Michael A.

Made an appointment on 12/11/16 for them to come in on 12/15/16 between 8-12 am. At 12:15 i went ahead and hired a different company to come in and make the needed repairs. wouldnt waste my time calling these people. they dont show up.

Alyssa N.

I used to love Roto-Rooter now I am never calling them again. My mother called them to fix a leaking faucet and a stopped up kitchen sink. They set the appointment up for between noon and 4 and did not arrive until 4:30. He then proceeds to tell her that the pipes are too old for him to work on and they would need to replace all the pipes under the sink. My mother agrees to get an estimate from him on doing that. While he's out at the truck another plumer from roto rooter calls and tell her that they have a more experienced plumer who has worked on older homes and they would rather he came out and looked at it. She says yes and they set that appointment up for the following(12-5-2016) Monday from 10-noon. That Monday gets here and he never shows up. She calls and is told he is running late. She waits another hour and calls back to be told that he can't make it at all that day and they need to reschedule for another day. She cancels the entire appointment. I am very disapointed in them and am in the process of helping her find someone to do the repairs.

Lourdes A.

Very unprofessional technician and one of the worst experiences I had with a company or service.

Grady B.

Roto Rooter lied to me I called 930 1030 1130 and 1230 they answered at 1230 said they called another number to reach me at 1030 didn't get an answer so pushed us off to between 8 and 10am tomorrow said they didn't have my number in their system yet at 930 1030 and 1130 recognized my number. They been to this address 4 times in the last year. Twice when it rain I put up tent for them and kept them hydrated and offered food. Tonight they right out lied to me as if I didn't exist. First time they let me down and by having lied to me was worse. After posting the above I finally got satisfaction. It was the one and only problem I ever had because of last nights dispatcher. As usual the tech they sent was friendly and hard working professional and apologized about the dispatcher and fixed the problem quickly. Tech #4500 Jayden completed great service recovery and should be rewarded.

T D.

The service was top notch from the phone call to the arrival of the technician to the performance of the service. This was an emergency call after hours and the technician (Kareem D.) arrived at my house within 30 minutes. The work was completed within the hour!! The cost was very reasonable and I was even able to use a coupon. I highly recommend Roto-Rooter.