Roto-Rooter Plumbing & Water Cleanup

Kasey G.

Extremely high prices! Clearing my bathroom tub drain by snaking it they said their basic price is $355. Literally TWICE as much as others; Don't be fooled by the coupon because even with that it is still more than other companies. The serviceman did a good job snaking it for 15 minutes but the cost is outrageous.

Jay M.

Update: as of 5/17/19 They sent out a guy named Ricardo. All i can say is why on earth didnt they send him out first. He was knowledgeable, professional, and understanding. He literally got the job fixed and done right and stayed a bit after to make sure it would hold. They need more Ricardos. This guy should honestly just go start his own business cause his abilities and knowledge surpassed the others. Simply the worst experience ever. I have used them 3 other times before, but this time has been a nightmare. I had a managable small leak on a copper pipe that i called to have serviced. A literally brand new barely on the job guy shows up and after four hours still cant get the leak stopped. Yes the copper pipes are old, yes they need to be changed, but if you can't fix the small dripping leak then please just say so. He leaves it now is leaking into my drywall, Which it wasent before. So I call again. A new team of two come out spend roughly 4 more hours breaking holes, soldering, sweating, and dirtying the whole area. In the end can't do it. Say cant finish it need yet another plumber to come out and finish it in the morning. I ask can I atleast have water if not hot water, They say yes I will have access to cold water. But then tell me that the guy tomorrow will fix it, but no warranty and it will be as is. They make sure to tell me over and over it is not their fault if it leaks again. They leave and I try and salavge my one real day off of work, I start a load of laundry with cold water and was going to go shower. By chance I happened to go throw away a garbage bag in the garage, Thats when I opened the door and found a flooded garage. The pipe that they had left open, was just pouring water on top of the water heater and spilling down all over the floor. All my things in general are soaked on the bottom. I had to run out and turn off the water main. I'm now literally swamped in my garage with wet clothes in my wash and didn't get to shower. And I have a hole in my wall, that will probably get bigger, and no running water.

Mia L.

I do not recommend. Too expensive. They charged $391 which I paid 188 for same service from plumbing Masters. Double price for same service .

Andrea K.

Extremely disappointed in this company. The way they work, employees, and everything involving them should be shut down immediately. I am currently filing a complaint with BBB. DO NOT use them under any circumstances. They will take advantage of you and rip you off!! I called with a problem that after months of """"work"""" and $7,000 wasn't even addressed. They have """"sales"""" guys that prey on people. It's disgusting.

Brian P.

Used this service for the first time earlier this month. The first plumber they sent out wasn't sure of the problem and I could barely understand him. After he left I called Roto Rooter back and they sent another man out. Again, I could barely understand the man. He constantly asked for my help and then cut himself dripping blood all over my shower. After 10 minutes he went outside and out a rubber glove on. It took him over an hour to figure out the problem and fixed it. He then took his bloody, wet tools and walked them out of the house dripping all over my carpets, tile and hardwoods. It took me and my wife over an hour to bleach and disinfect everything he touched. I called and complained. The manager called me back and stated he would just talk to the employees. Not a word of lowering the bill for our time assisting and cleaning. Never using this service again.

Lynn V.

Called for advertised 24 hour service and spoke to """"call center"""". I was told that some one would get back to me. No one gave me the courtesy of a return phone call. After my third attempt, 3 hours later, I called another company. When I called the next day to speak to a manager, he was unapologetic and asked if I just called to complain. I've used this company in the past and was satisfied, but I will never call them again.

Suzanne K.

Just used Roto Rooter in Lake Mary Florida. They snaked a drain and were there for 30 minutes. The bill was $355. NEVER using them again. Entirely over priced

Jay C.

Horrible customer service!!!! I called for an emergency plumbing service and they told me they would have someone available between 8:00 a.m.- 12:00 p.m. the next day. I got a call around 9:00 a.m. the next morning to tell me they were running behind; got another call around 12:00 p.m. stating they were still running behind. I called back at 4:15 p.m. and was told I was the next customer. Called again at 7:15 p.m. for them to tell me they were just about to call me....yea right! Now suddenly there are no plumbers in the area and they want to offer me $50 off their service to come the next morning....NO THANK YOU!!!! You've wasted enough of my time...I called someone else who had their plumber here within 2 hours! Do not use this company; they waste your time and my time is VALUABLE!!!!

Melly M.

I had a plumbing issue at one of my rentals and decided to try someone new since it has really """"good"""" Google reviews. Making an appointment was super easy with their operator, their technician showed up one hour late which was no big deal, Danny the technician called me to describe what was going on at the property, something is clogged and he wants to put a snake in the toilet. So first of all I am not inexperienced when it comes to house repairs, what he offered is a temporarily solution that might or might not work, and he quoted me $450 for snaking the toilet and putting a camera down there! When I expressed disbelief in this ridiculousness, he offered coupons and brought it down to $250. You gotta be kidding me! First of all I can snake the toilet myself! Secondly what he did just showed me how dishonest this company is, quoting an inflated price just to see how customers react to it then bring it down as they see it fit. There is no free estimate, they roll it up in the final quote. And when I asked him if it's still the same price if I want it done next day, he said different people can have different prices....is this company outsourcing everything to independent subcontractors? Anyway, I am not here to figure that out. Bottom line is: DO NOT TRUST them! I hired another company Frank Gay plumbing and they were able to get it done for $160 and did more than just snaking the toilet, they flushed out the entire system.

Paul L.

On 5/9/18 my daughter had her drain clog in the upstairs shower and caused the liner to fail, sending water to the first floor bedroom. I rushed home to assist her and had her call a plumber to clear the drain. She called Roto-Rooter and asked for a plumber. Within an hour we had men at our door, but they were not the plumber, as I would come to find out when the real plumber showed up. First James McDowell ask for my insurance information and said this would be covered. He called the insurance and filed the claim. He had me sign a paper about the removal of the damaged area so they could dry up the area. I asked for a quote and he said the insurance would cover it. I ask can you give me something? I said $500.00 or $1000.00 what are we looking at and he would not say. They proceeded to cut a hole in my ceiling and pull 2 baseboards and pull up and padding under the rug. The plumber then arrived and he cleared the line and told me I needed a pressure test. He billed me $394.27. The other group installed blowers and dehumidifiers and told me they would be back later in the week to check and remove. After 4 days of this nonstop noise of 4 motors running in my house. My husband called and said come remove and they said """"no"""". The blowers and dehumidifies did not work because the floor was wet under the shower. We hired another plumber with Harvey Baker Plumbing and they charged us $95.00 to pressure test and get us a quote to get the floor dry. Then $350 to remove the tile and some of the wall board and the liner to get to the sub-floor. Harvey's plumbing was great! They took care of what Roto-Rooter walked away from. Roto-Rooter sent me a letter stating I owed $5600.00 for the hole in my ceiling and the blower motors and dehumidifier. I want this type of outrageous pricing stopped. I could have rented the blowers and the dehumidifiers for less than $100.00 a day from Sunbelt rental. They used this minor emergency as an opportunity to over inflate the bill and take advance of a mother and daughter.