Roto-Rooter Plumbing & Water Cleanup

Di A.

I called them because of an issue with my kitchen sink. At first, they seemed very diligent, as they said they needed the landlord to be informed of every step, and to provide approval along the way. A technician came over and told me the faucet needed to be replaced. They first would tell me they would contact the landlord, but never did. I ended up having the landlord reach them and still nothing done, no follow up, nothing. Both the landlord and I had to call several times over the days to finally get them to schedule a visit to fix it. We literally had to continuously be the ones to reach out to them, over a period of two weeks. You will guess, nobody came, I wasted an entire day. When I would call them because nobody would show up at the time they provided, they would always tell me the technician is on their way, or find excuses. This company ended up wasting two weeks of my time during which I could not use my sink. I can't believe companies can get away with this lack of efficiency and reliability and still do business. Unacceptable.

Edward W.

I call at 9am for my water heater problem! They told me that they will send someone in an hour! Story short he got here at 1pm! They guy didn't even take his tools with him to diagnose my water heater! He looked at it and said , that it was to much work for him to fix it , without even diagnosing the water heater! The lazy technician told me that he won't fix it and just walked out of my apartment! Never seen anything like this , but than again is Miami!

Patrick S.

Service Technician Renne Montilla was absolutely outstanding. Renne responded to my home to repair a damaged, leaking, and clogged bathroom sink. After calling dispatch (dispatch personnel were also extremely courteous and professional) Renne was at my house within 45 minutes. He was respectful, professional, and resolved the problem in under an hour. There is only one bathroom in the house, this sink has been giving us problems for years and it is a huge relief that it is fixed now. The estimate was free and the pricing was reasonable. When the job was completed I paid exactly what the estimate said. I would recommend Roto-Rooter and Renne Montilla to anyone looking for quality service.

James C.

Not recommended. I had the plumber come over because the toilet was clogged. The guy was pretty professional. He gave me his cell number in case anything happened in the next few days so that I would call him directly instead of me calling his company. I paid around 500 dollar and he left. The next day i had the same issue and tried calling him to see what to do. After calling and leaving several messages throughout the day i got a hold of him and he was very rude. I basically had to argue with him and, as a result he ended up sending over two guys to check out my problem. The two guys were a joke. One almost fell off my roof because he didn't know how to go back down a ladder. He was putting a camera down a pipe on my roof to see where it was clogged. They told me they had to replace one pipe and it wasn't that much to do. They recommend i fo the job myself. When I asked for an estimate they left and came back with an almost 5 thousand dollar estimate for repairs. Do not use them.

Tainna S.

AMAZING ! Beyond excellence in costumer service and professionalism . I am grateful for the whole team of GREAT professionals that in a very efficient and professional manner helped my family with a big plumbing issue . From amazing and expert technitian Manny #2813, His other guys Miguel and crew , Maria the water restoration rep; Ivis Euceda #4710 their supervisor who took time to come in person and helped me w the insurance with super high level of customer service and professionalism and expertise to the unbelievable cleaning and disinfecting crew Orbein Groning #0044 Atilio Varona #4895 who did an amazing job ! Really amazing crew and highly trained professionals providing great service! Thank you ! Highly recommended !

Alice Y.

I would give 0 star if I could. Do not use this scam company EVER.I called to get a price quote on unclogging the bathroom toilet and they said they don't provide pricing on the phone . I'm out of town so I asked my house guest to open the door for them to check and give pricing. They took advantage of my guest not speaking English, they didn't provide any written price quote for her nor asked me for my authorization. They spent only 25 min unclogging the toilet with a plunger and charged $235!

edissa c.

Super super thanks for your help today for my submeter questions, lots and lots of great service and super thanks for everything!!! Awesome!!

Olga K.

I called Roto-Rooter at 10 am to schedule an estimate. Vladimir (1782) arrived in 50 minutes. He clearly and professionally stated the problem and fixed it right the way. Not only he fixed the problem but he explained to us and to our tenets what to do to prevent the clog in the kitchen and bath. Amazing experience and we are very thankful to Vladimir for his professional and literate knowledge.

Norma I.

I have lived in my home for 26 years and have never had to call a plumber because my husband could usually fix the problem....until today! We called and were told our appt would be at 4:00. Surprisingly Vlodimir was able to come out 3 hours earlier which was a welcome surprise. He immediately identified the problem and cleared it. Assured us that Roto-Rooter was here for any other issues and stands behind their repairs. The drains work great and Vlodimir should get a raise. He was so nice and informative- Good job Vlod-Thank you from Norma Ingle

Kreen R.

Worst experience. I've been waiting 2 days now for a plumber to come to my home and still no one has a arrive. I booked on a Tuesday for service on a Thursday. Its 9pm on a Friday and still nobody. Wheres the timely and pleasant service. I've filed a complaint and no one has reached out. This service has been the worst. Raise my blood pressure by being frustrated and continuously going back and forth with the miscommunications and contacting customer for ETA. I will not recommend or refer Roto rooter again.