Roto-Rooter Plumbing & Water Cleanup

Trey W.

I was a bit hesitant to go with a Nationally Franchised company, as I figured their prices would be high and service sub-par, but I was desperate with an ""overwhelming"" plumbing emergency....so I called.

Quick to answer, and quick to get out to the house! Jeff came and advised that a Septic Tank pump might be beneficial before cracking any seals, so I sent him on his way at that time. After some digging around, I determined that the septic wouldn't be an issue. I called Dispatch and apologetically requested that Jeff returns.

He did without complaint, and diligently worked for nearly 3 hours until all of the issues were resolved. These guys turned what started off as a very stressful day, into a sigh of relief. Did I mention this was the day after 6"" of snowfall, and it was about 10 degrees?

I will definitely go with this team should shat ever hit the fan again.

Jennifer W.

Terrible. Terrible. Terrible. Absolute rip off with bogus charges. They are trying to charge our homeowner's insurance 17 THOUSAND dollars for the following experience: We had a wax seal cause leaking from our upstairs toilet, which caused water damage to our downstairs bathroom ceiling with water dripping. We called on a Tuesday morning and was told that plumbers are not 24/7 emergency service and that no one could come out to us until the next day between 8am and 12pm. This was baffling considering the website says 24/7 emergency service. My boyfriend stayed home from work to wait for them and no one came until 4pm to assess what was wrong. Two days later, the team came in and tore up the downstairs bathroom ceiling, walls, and floor. They installed some fans and dehumidifiers to run for a few days to get the moisture out. They had to come back the next day, Saturday, to do the upstairs bathroom. They tore up the bathroom floor and a part of the wall. They installed four fans and two dehumidifiers to run. On Monday the plumber came and completed the repair for a separate $250-300. On Tuesday, the fans and dehumidifiers were removed from the bathrooms. On top of this, the communication between project manager, his crew, and the plumber was terrible. No one showed up when they were supposed to, no one knew what was going on, I would ask questions and no one could give me an answer.

These guys are trying to say this was a Cat 3 clean up, trying to charge for 5 days of fan and dehumidifier use on the upstairs bathroom when it was only 4. Trying to charge for work on the kitchen, porch, and stairs which they DID NOT TOUCH. They're charging for safety equipment that was not used, as we had tenants home with them the whole time. They're charging for plastic barriers that were NOT set up and left behind while the rooms dried out. They also tried charging almost $400 for extra fans that were NOT left behind. We have video of all the fans and dehumidifiers set up in both bathrooms and the dehumidifier in the kitchen.

Best part is, some of their fans and dehumidifiers are still sitting on our porch waiting to be picked up. No one has picked them up or contacted us to get them in over a week.

I would like to add that the contractor putting the bathrooms back together is only charging $6k total.

Matt W.

Quick response offering to come out the next day which was a Saturday. The technician Damian #639 was very polite and was able to diagnose, quote, and unclog the pipe from the kitchen sink all in about an hour. Service was excellent but was very expensive at $507 to snake the pipe and add liquid treatment. This included the rest of the jug to continue treatment once a month with a 6 month guarantee against another clog.

Stephen R.

Service was great they got the line unblocked that my dumb self caused. Called on Saturday was here 2 hrs later. Can't complain about cost it is what it is. Very professional, good thing I didn't need to be told how to prevent it in future because I already knew what I did and shouldn't of. Guy was shocked I admitted to it said why not I screwed up not going to play dumb or blame someone else in family. Overall if looking for quick service give them. Call.

John C.

Sergey was clean and knowledgeable and, i would say, the equipment he used was remarkably clean looking. due to the fact that i knew exactly where the blockage was and where the cover for the septic was, we were finished relatively quickly. he seemed to know from experience that there was blockage inside the septic tank which he was able to break up and clear. that is, after we dug it up which only took a few minutes. once he cleared the blockage in the septic tank, he cleared the 4"" main thru a ""Collar' that we also had to dig up to find, which is where the pipe from the house ties in to the septic tank, and where solids had started backing up. he cleared it with his electric ""cable"" or auger. he was able to clear everything. i was very pleased that, even though the machine looked clean, he did not have to bring it into the house to clear everything. the only reason the service was not 5 star was the price. $450.00 was what was quoted, -$25.00 for an unspecified discount...and, while the discount was appreciated, i still feel like i paid about double or so of the value of the work. thanks, Sergey, you helped...but economics will force me to shop around more next time.

N S.

Service man arrived very soon after our call about a clogged drain. Was courteous and well prepared. Completed the job and cleaned up after. Drain is now working well. But the price he charged for the half hour he was here was very high, ever with a 'senior discount'. He even charged us $75 for a 'product' that I was not aware of until he presented his bill. He cleaned my drain and drained me clean.

Joe M.

Their pricing is very high, and very inflexible. Over $500 to run the snake straight down the line to clear a root problem. Whether or not you want it, they charge for a video inspection of your pipes. Same price to unclog a sink. Positively predatory. My complaint was not with the job they did (he got the job done pretty quickly, and politely). But the pricing is outrageous.

My experience left a very bad taste in my mouth. I will not be using Roto Rooter again-- I'll find a smaller, non-chain outfit that charges more reasonably. I have checked w/ Mister Rooter, another national chain, and the quoted price was $350. That still seems rather high, and I'm sure a smaller, non-chain local business can even beat that.

Steer clear of Roto Rooter!

[Addendum: Followup from customer service has been very weak-- I asked a week after providing the rep with the requested info, and the rep cc'd Boston asking for followup. Since then... nothing.... Nor have I received any call about the video inspection that I was force to pay for. ]

Liesel D.

Terrific weekend service for urgent plumbing issue. Dispatch people easy to deal with, communication was thorough and clear, technician was fast, clear and a pleasure to work with.

RJ M.

Ramon arrived quickly and fixed the clog. Referred us for a complimentary camera inspection of the main sewer line. Very friendly and did a great job

Cindy W.

Woke up to ""poo water"" in the basement! Called Roto-Rooter... They were at our house within an hour! Tech was great (Damian). Snaked our septic drain in the freezing cold after digging up our cover from the frozen ground. Although nobody likes paying for unexpected emergencies we were grateful for the prompt and professional service! Thanks Damian!