Roto-Rooter Plumbing & Water Cleanup

Joe M.

Their pricing is very high, and very inflexible. Over $500 to run the snake straight down the line to clear a root problem. Whether or not you want it, they charge for a video inspection of your pipes. Same price to unclog a sink. Positively predatory. My complaint was not with the job they did (he got the job done pretty quickly, and politely). But the pricing is outrageous.

My experience left a very bad taste in my mouth. I will not be using Roto Rooter again-- I'll find a smaller, non-chain outfit that charges more reasonably. I have checked w/ Mister Rooter, another national chain, and the quoted price was $350. That still seems rather high, and I'm sure a smaller, non-chain local business can even beat that.

Steer clear of Roto Rooter!

[Addendum: Followup from customer service has been very weak-- I asked a week after providing the rep with the requested info, and the rep cc'd Boston asking for followup. Since then... nothing.... Nor have I received any call about the video inspection that I was force to pay for. ]

Liesel D.

Terrific weekend service for urgent plumbing issue. Dispatch people easy to deal with, communication was thorough and clear, technician was fast, clear and a pleasure to work with.

RJ M.

Ramon arrived quickly and fixed the clog. Referred us for a complimentary camera inspection of the main sewer line. Very friendly and did a great job

Cindy W.

Woke up to ""poo water"" in the basement! Called Roto-Rooter... They were at our house within an hour! Tech was great (Damian). Snaked our septic drain in the freezing cold after digging up our cover from the frozen ground. Although nobody likes paying for unexpected emergencies we were grateful for the prompt and professional service! Thanks Damian!

Elizabeth M.

Great next day service. My go to plumber! Gary installed new sink drain, had everything he needed right on truck. Very good job. Very friendly and knowledgeable, answered all my questions. His associate was also very good. Would highly recommend, especially since private plumbers are hard to find and you often have to wait weeks for an appointment.

Rebecca L.

Called early on a Monday morning after our kitchen sink backed up the night before after a graduation party. A plumber was at our house within the hour. I was a little apprehensive about a flat fee being charged, but the blockage was extensive and took several hours to clear up. The plumber was extremely nice. I would highly recommend!

Christine D.

Prompt professional service by Damian #639. Had a blocked toilet and it was resolved in 10 minutes. A little pricey, but it was worth it.

Nelson C.

Ok, this is my second review. I wanted to give an update because I feel Roto Rooter's customer services is something worth mentioning. So if you read my previous post, you know what happened. Since then, Roto Rooter has fixed the broken pipe and will cover all the expenses to repair the ceiling and the walls. This includes the rug that was soaked in the process. I spoke to Kevin Lanning who has gone above and beyond in getting everything taken care of.

Jennifer M.

They came on a Saturday with less than a 45 minute wait. He cleared our clog in 10 minutes and was very professional. Had a good personality and price was reasonable.

Lar C.

Scheduled an appointment for a clogged and dripping kitchen sink in Springfield, Massachusetts. Received a call 2.5 hours before stating the technician is on the way. I reiterated we had a 10am appointment and they said ok. Received a second call in which I was informed that the plumber's truck broke down and they would send the next available technician and wouldn't bother me again with another call. About 1.5 hours after the scheduled time someone showed. He did not introduce himself. He was in the kitchen for 2-3 minutes and stated it would cost, are you ready, $475 to unclog the sink. I told him the price was out of line and he said he could give me a deal. Really?! At that point I had lost all trust in the person and the company and declined the service.