Roto-Rooter Plumbing & Water Cleanup

Sarah A.

The worst scammer company I have ever encountered. We had a leak in one of our shower pipes and I called Roto-Rooter to get the issue resolved. I will admit the supervisor got to my house in a timely manner and was very professional about the work that needed to be done. He mentioned that there would need to be mitigation but couldn't give me an exact price (which I totally understood) His plumber was a wonderful guy who arrived shortly after and fixed the issue in no time. The supervisor informed me that the mitigation team would be there in an hour. I sat around the house for 3 hours before calling him to inform him that his team had no showed. He called me back promptly and told me they had gotten caught up in a project downtown and would reschedule for the next day at 9:30. I told him I had plans at 12:00 and would not wait around all day. He came by at 9:30 and told me they would be right there. They did not arrive until 11:45 and I was forced to cancel my plans because I was waiting for them again. They were in my house for 10 minutes to set up equipment and left shortly after. They told me they would be there at 10:30am the next day to check out the progress. At 10:25am the next day the team called me to tell me that they were not coming and had a bigger project to work on. I called the supervisor and informed him we would no longer sit around waiting for Roto-Rooter to come complete the mitigation. They sent a guy who spent 15 minutes wrapping up equipment and left the house. The men spent a total of 30 minutes in my house and left equipment for 2 days and charged $920...the supervisor told me they were giving me a discount for $750. I tried calling him back and he has not answered my calls. When I rented the same exact equipment from Home Depot the total for 2 days was $300. Long story short avoid this place at all costs and go rent any mitigation equipment you need from Home Depot tool rental. It will be less headache and you won't feel like you got scammed out of $1000 dollars.

Will T.

I had an appointment today with a window of 10am-2pm. I explained to the person that I needed to be at work at 2:30pm. At 2:00 I still had not seen them. I called the dispatch and the person told me that they were busy. No apology for wasting my entire day, or anything. They knew that they were busy, they could have called to let me know that I could g back to work, since they would be late. Don't use this company unless your time is not worth anything. They will leave you hanging.

David B.

Technician Kyle 4598 was able to clear my main line and 2 secondary lines. I only had to wait a few hours. Thanks

Emily F.

Sorry, but emergency service, my ass. I called last night, desperate because my toilet was overflowing poop water all over the bathroom floor, and they guy told me that they weren't taking any more calls until the following afternoon. Afternoon! The regular plumber was able to fit me in in the morning, and was a whole lot nicer over the phone. The very least you can do when a person is almost in tears over her ONLY TOILET overflowing is to be kind, but you'd have thought I was ordering a pizza from this guy.

Alexandra D.

I am so incredibly disappointed with this company. I called them to install a new dish washer, which my apartment has been without a dishwasher for almost 3 weeks now and had an appointment with them yesterday to install it. They told me they would be here between 4-8 and around 7 pm decided to call me and let me know they could not make it and would come tomorrow. The new time frame is between 12-4 and it is now 4 pm and they have yet to show up. This is so unprofessional and i am not impressed at all. I will not be using this company again, and now 2 of my days have been wasted waiting around for the plumber to show up
.... editing this post because now it is 6 pm and they still haven't shown up!!!!! what a joke.

R T.

I called Roto router this morning to help me with the drain cleanout called from the ad on Google when the technician arrived at the house he demanded $400 upfront there was no discussion of $400 being the charge when I was on the phone so I called back to talk to a supervisor and I was hung up on twice $400 for a drain cleanout must be some mighty fancyexpensive clippers to run through the drain I will never use this particular rotor router company again

Arlene D.

Excellent customer service. Guaranteed that everything is fixed. The engineer not only knew his business, he had great customer and was very clean. We tried to use plumb line in the past. They did not clear the drain, the left the premise, and billed us for service. We still had to call Roto-rooter. This team is the only one that we call!!!!!!!!!!!

Jumaane D.

Great customer service from Paul A.!! He was on time within my 4 hour window. He surveyed the situation gave me a rundown of what he thought the problem was and how he would address it. Overall extremely satisfied even with a little mishap he took care of it without me asking! I appreciated Paul's professionalism and his customer service...thank you!!!

Shae J.

I had a water heater that wasn't working and called for them to send someone out. The guy that came out said that we needed a new water heater. That the part that needed fixing was almost as much as a new water heater. I just couldn't believe this so I called another company to come out and give me a second opinion. The part to fix the machine was 32.00. He laughed when I told him what Roto Rooter said. I called and spoke to the manager to let him know what happened and he didn't care at all pretty much laughed at what I was telling him. Most horrible experience ever!!

Snowflake's M.

I had a clogged and overflowing toilet at a rental a couple months ago and very reluctantly booked roto-rooter because they were the only plumber who could get to the job that day. The guy showed up on time, called me with his assessment, fixed the clog, explained what caused it, and cleaned up.

Since then, I've had them out to the rental 3 more times in the past 2 weeks for various plumbing issues that are related to a long history of deferred maintenance. Each time, the whole process from booking to dispatch to working with the plumber has been very smooth. Their phone system recognizes my phone number now when I call, and can pull up the account automatically. Each time, they've been able to meet my tight timeframe, giving me a 4 hour window. Only once did they not meet that window, and they called and stayed in communication with me the whole time.

They don't charge for estimates or extra for coming on weekends/evenings. So from now on, they're my go-to resource. I can't speak for other Roto-Rooter offices, but this one in Littleton is great.