Roto-Rooter Plumbing & Water Cleanup

Karen J.

beware-their phones are disconnected
#844-444-8159
also the local #760.
they owe me a reimbursment from february

Linda H.

I just bought a doublewide and found I have an issue with backups. The supervisor David and tech Kevin F came and assets all issues. The work was extensive but done great. They both have super customer service skills and a great job in keeping me informed of the situation. I definitely recommend this company and having David and Kevin do the work.

Jutta C.

Roto-Rooter Plumbing and Water Cleanup associates have been exceptional. The entire team has been extremely helpful with my water backup. They are professional, knowledgeable and hard working to resolve the issue at my house. I would like to thank Saul Cazares for contacting my insurance company, submitting all requested paperwork. Also Adrian, Eddie and Aarron, they are the most hardworking individuals. Always ready to answer any questions I have. They are very dedicated and making sure that everything goes according to schedule. All in all I am glad to have chosen the right company for the difficult job. Thank you everyone involved.

Mardie C.

Joseph came to our house in Palm desert. Excellent on customer service.
He asked us questions and told us problem in 20 minutes.
The drain was plugged for over a year.
Took something off the back of pipe and away went the trouble down the drain.

Cliff R.

They gave me a quote of $3500 for the simple replacement of a residential hot water heater in Palm Springs, but then told my tenant that the actual price would have been closer to $4200 if I had agreed to the install. Got it done through Home Depot and their sub-contractor, All Star Water Heaters, for $2000.

Patricia K.

I was so surprised when Fernando arrived to solve our plumbing problem. He was clean,neat and very professional. He also brought his own towels and cleaning cloths.and buckets. Solved our problem and a few others,cleaned up the mess and left the kitchen area and under the sink spotless in under an hour. What a pleasant experience to deal with such a gentleman. He explained what he was going to do and why. We will definitely call him again and hope others that read our review will too. We called several other Plumbers but they could not get to us for several days. Roto-Rooter came the same day we called for service. ""Thank You"" Fernando and Roto-Rooter!!

Rachael H.

Daniel and David went above and beyond on a Friday, Saturday, and Sunday to fix a mysterious leak that was caused by another plumbing company. Highly recommend. Their customer service was top-notch, they took care of our home, and we're extremely professional.

Dean K.

In the depths of the pandemic my garbage disposal sprang a leak. I called the plumber who installed it 5 years before and he had gone out of business. I called two others who put me out 2+ weeks. I called Roto Rooter and they arrived same day and installed the replacement part the next day. I have called them twice more since then for different issues including today and they arrived same day, fixed the problem professionally, charged a reasonable price and gave me a 6-month warrantee. No contest.

David B.

In 2021 Roto Rooter of Desert Hot Springs performed a repair (replaced approx 7 ft. of galvanized pipe and fittings under ground) on the gas line to my pool heater. Two days and $3,500. In 2022, the gas line from the meter to the fireplace (approx 10 ft) of which a portion was through the concrete slab of the garage. Three days and $5,200. We had used this company many times for issues in a mobile home park (septic tank) and were quite satisfied. I guess you could say we knew what we were getting into. In both situations I felt that the costs were very high. I wanted RR to do the fireplace job because they were familiar with my home and situation. However, in this single-family home situation, I feel like the estimates were extremely vague with no real information on them except for the total cost. $250 and hour and two hour minimum to perform a leak test when job was completed. The leak test would have to be performed no matter because there was a repair made. This, in my opinion, is very extreme and inappropriate.

John M.

Spent three days with liars from the office trying to get help. They kept promising someone would come and fix our problem and repeatedly lied about when he would arrive. Finally a plumber showed up on the 4th day and fixed problem in 15 minutes at a cost of almost $300. Avoid roto-rooter they are deceitful and very expensive.