Roto-Rooter Plumbing & Water Cleanup

Kate M.

Juan C was so helpful, friendly, explained everything and did excellent work. Very very happy!

Lisa G.

Great service! Juan Serrano was professional, tidy, informative and truly cared about the job. Will use again. Thank you!

Lisa

Mylexus P.

The things I love about Roto-Rooter:

No charge for a quote
Knowledgeable staff
And
Polite customer service

Down to the Nitty Gritty:

The technician that came over was Oscar and he was amazing!

I appreciate the time he took to show me the signs I should look for to know something is damaged, such as a wall or flooring and also showed me where the water meter is and how it looks when there is a leak.


10/10!

If I have any other plumbing issues I promise I will ONLY go to them!

You've won yourself a repeat customer

Steven H.

Just great service and the tech listened to my concerns. I am quite familiar with the plumbing issue in my home. I had recently tried to get the job done with some rented equipment from Home Depot. I just didn't have the expertise to work it.
Now it comes to my technician,
his name is Juan Cervantes. Working in Palm Springs. He saved me 300 bucks .
This is the type of young man who has the passion for his work. I'm totally supporting this young man.

rotor rooter came through for me today

Suresh C.

Our toilet backed up towards the end of the day and Roto-Rooter had a technician at our house within 40 minutes. What was supposed to be a simple fix ended up lasting almost 3 hours. The plumber, Oscar Rodriguez, kept us informed at every step, was cordial and respectful, and highly professional. I couldn't ask for a more professional plumber. I highly recommend Roto-Rooter at desert hot springs and their excellent plumber Oscar Rodriguez. Thank you!

Maria A.

Oscar and Paul did such a great job saving this little guy that had been stuck in a storm drain! Thank you for your prompt response and patience in rescuing him!

Kaye L.

Juan did a great job. He was very reliable, responsive, very knowledgeable and professional. I will call in the future if I need their services and I will recommend them to everyone. Thanks for everything!

Tiffany W.

The tram at Roto-Rooter is always extremely quick to answer work orders when I send one over. They are typically on-site taking care of issues within just a couple of hours and their pricing is worthy of the work they do. I trust in them to get the job done right and on time, every time.

Brien D.

AVOID this dishonest and unprofessional crew. Called on Saturday 07/17/21. Crew arrived and ran snake. Stated they ran into a severe obstacle that snake could not clear. Stated they would have to install a main line clean out to hydro-jet the line. Crew supervisor suggested that the main line had collapsed at street, but would not know unless clean out was installed. The estimate was $4,375. Excessively high, but we agreed because they promised to do work immediately. The crew left after the contract was signed. We we called the office, we were advised we would need to schedule for Monday or Tuesday. We of course cancelled. A friend referred me to a union plumbing company that drove to Palm Springs from West Covina. Upon arrival, the crew ran a snake through the line and cleared the line. They ran a camera that showed no obstructions or cracks. The main line clean out was installed to avoid any future issues. The total cost, including excessive drive time, was $1,700.00 Far less then dishonest Roto-Rooter Palm Springs price of $4,375.00.

Gabriel D.

AVOID! DO NOT HIRE!!! FIND **ANYONE** else!!!!

Unbelievably inept. terrible communication, confused conversations with the several, several agents and technicians who routinely call to contradict previous conversations.

One tech arrives, diagnosis issue, promises estimate. Estimate never sent. Follow up visit scheduled to get the work done after a quote is verbally provided, but instead visits ONLY for an estimate. Two visits. No work. Third visit scheduled, price jumps 34% to $500 and scheduled again. Day of, work can't be done even after troubleshooting through a challenge three full days prior and getting managerial approval. A terrible, customer experience. Lindsey, Juan, Juan and the whole team over there are just awful.