Roto-Rooter Plumbing & Water Cleanup

David H.

I want to start by saying the staff member that came out was kind and professional and I do not have issue with him what so ever.

My issue is simply after Roto Rooter had cleared a simple blockage in my bathroom, i was told by numerous people that i had been ripped off. I did some research as this is new to me being a new home owner and found Roto Rooter had charged more than $400 more than any other plummer i spoke to for the work they did!!
I felt completely taken advantage of.

SO...and here's where the real fun begins! I called Roto Rooter and expressed my dissatisfaction. After much discussion the person on the phone agreed to escalate the issue and said that i will receive a call back from a manager. The call back never came, so i called them back and was eventually put through to a person of authority who kindly agreed to look at refunding the difference in cost. They said they would call me back....3 days later still no call! So i called again. To save repeating myself, I have called 8 times, been told that they are willing to help, but then there is no follow up, which makes me feel more and more like i have been scammed.

I am still ""waiting"" to hear from them.

Really unprofessional Roto-Rooter and clearly lack attention to the customers experience.

Next stop...BBB.

Jacqueline B.

DO NOT EVER USE THESE PEOPLE if you can help it, call someone else and save yourself time and aggravation. By their definition, unstopping a toilet is a drainage problem not a plumbing problem. After doing business with them I feel like I need a shower. They wanted to charge an additional $225 (on top of $165) use a camera to determine the source of the blockage. REALLY.!!!??! Never again.

Janet L.

Only giving a star because I have to... Roto- Rooters are the MOST unprofessional plumbing company my family & I had the chance to ever ""try"" to use!!! Called them yesterday to unclog the main trap to our house not to mention we called them at 11am & they showed up around 8pm!!! It was too late at night for them to go onto our roof & wait for the manager to come to use the $300 camera (does not include the plumbing fee... $300 for them to bring a camera to see what they would need to do! Ridiculous!!!) to get into the main trap so we called them again today at 8am & they told us they would be at our house 2-4 pm & we told the operator to MAKE SURE they make it in that time frame! Guess what... Late again & I myself had to call to find out the plumber ETA at 4pm & the operator told me he got held up at another house & he should be done soon. So we wait & get a call an hour later saying they would be between 6-7!!! NO WAYYYYYYYY~ no thank you!!! You guys aren't the only plumbers in Southern California!!! I think the commercials & big advertisements have obviously gone to your damn heads!!!

Andrew Y.

We unfortunately didn't have the pleasure of using the Long Beach branch of Roto Rooter but we did get advice from one of their plumbers. Kris Cox walked us through what to expect to get our clogged shower drain cleared. He referred us to the San Diego branch of Roto Rooter and the honest quality of service was the same as we got from Kris.

We are customers for life thanks to Kris' recommendation.

Gerald K.

I am upgrading my rating to two stars as I have now had to have them come out a second time to re do the job that should have been done in the first place. Conrad the tech came out, found our clean out, and properly cleaned the system. I give him five stars for being honest, respectful and doing the job right. I feel bad that he had to clean up someone else's mess, but he did it with class. They did not charge for a second visit, but still way over charged for the original call. I can't recommend them unless you insist on Conrad.

Abby A.

I called Roto Rooter Nashville TN for repairs on my bathroom faucet 10 months ago, the technician replaced the tub shower and the ring, charged me $255.95 for labor + parts, today i had the same problem with the faucet, another technician named Boo came in and presented his work order authorization paper for the sum of $289.95, labor + parts, only for him to finish the job and presented a completion form for the sum of $447.55!!!I pointed to him the receipt i got for the exact same job barely 10 months ago and all he could say was that he was sorry but this is the charges for the job done today!!!

This is complete rip off!

This is not fair to say the least.I will never call this company or recommend it to anyone i know.

Tony R.

I hired them to fix several plumbing issues that were noted during a home inspection for a home that I recently purchased, and to install a separate ice maker line for the new refrigerator that was coming on Saturday. They were prompt and fixed several things from the home inspection report, but when it came to the ice maker, that is where it was all down hill. As it turned out, they cut out my copper line and replaced it with a piece of plastic tubing that was NOT put on a separate valve from the kitchen sink so the sink could not be used until the refrigerator was installed.

When the refrigerator was installed 3 days later, I went home only to receive an email from the HOA stating that water was leaking from my condo unit to the back alley. I rushed to the place only to find the kitchen cabinets and floor under the sink were SOAKED because the plastic tubing was leaking. The company did stand behind their hideous workmanship and immediately sent out a restoration company to cleanup the mess. Needless to say, I had to go out of town for a few days later, and I still don't know if the issues have been correct. when I left last week, the commercial fans were still trying to dry the floors and cabinets.

I appreciate the fast response, but I am totally turned off by the issue considering I just purchased the home 3 days prior to the flood, and the kitchen was recently upgraded with expensive appliances, cabinets and countertops. I would have rated the company 1 star, but they have been trying to resolve the issue.

I will be returning to the property tomorrow to see if the water damage has been repaired/corrected and the refrigerator fixed.

Alli O.

Richard Galvan came out to the house we are renting on a Sunday night. He was very professional and spent over an hour waiting around for the landlord and owners of the property to decide if they would go forward with fixing the plumbing. He was very patient and he did a great job. I would recommend him!

Leslie D.

Our hot water cracked and we needed to get this fixed right away, with company coming! When I called, they gave me an estimated service time of between 10 am and 1 pm. I waited all day, which is my major complaint.

The service tech showed up at 7:30 p.m. He wasn't happy about the time either. However, Marlon was terrific. He wrestled that full water heater out to the back patio to drain it, waited while my husband went to the store for the new one (8:45 p.m.), talked to Whirlpool on the phone for me, and endured with good grace my husband watching and commenting over his shoulder. He was here until after 10 p.m., and checked all the water pressure before leaving with a smile. I was very impressed.

Alphy C.

Our shower drain was clogged badly so we called them on a Saturday and said they will show up between 2-3.
They came within the quoted time and did the job in less than 5 minutes and charged as they said over the phone. The guy's name is Eric.
We are very pleased and will ask them again in the future if we require help with plumbing (knock on wood)...