Roto-Rooter Plumbing & Water Cleanup

Nicholas H.

I had a clogged drain. The service tech came out and worked for quite a while and then informed me the repair was complete. The technician left we with instructions to flush the drain with hot water after 30 minutes. When I did so the drain backed up worse than before.

Alejandro M.

Sage showed up one a Sunday for a last minute call. He was extremely professional & polite. Roto-Rooter is lucky to have him. Thanks Sage!

J C R.

As a retired Engineering Contractor, I understand Plumbing at the expert level. I called Roto Rooter to clear a clogged sewer line in one of my apartments. First, they did not go far enough in the line to get the clog for good. Second, they wrote the bill in such a way as to confuse what they actually did. All this was poor, but somewhat understandable as there is always a bit of guess work in plumbing, BUT.... I requested a call from the actual plumber before he went out. That never happened. After the service, I requested to talk to the plumber, many times, and he never called. The biggest issue I have with Roto Rooter is that they are a nationwide company with a central dispatch office....somewhere, not here, and they thoroughly insulate the service from the customer, like a brick wall. I tried as hard as I could to get a real person, but all I got, ever, was a phone center. Believe me, I have worked with lots of plumbers who know what customer service should be. These guys haven't a clus.

Lyn C.

Steven from roto rooter is amazing! He is very respectful of space and wearing a mask, showed up on time and got to work very quickly. He took the time to show me how the plumbing in the house works and why it clogged, and gave really helpful advice for preventing future problems. I am extremely happy with the quality of service and would give more than 5 stars if I could.

Matt S.

Negative 5 stars for roto-rooter corporation!
We called on Saturday to get a plumber ASAP but because the work is extensive and under the house, we had to wait until Wednesday for two plumbers to come out.
No problem, right?
Can deal with a clogged and leaking main drain line under the house for a few days.
We can take a day off of work to get this taken care of.
However, they were supposed to call us the day before to let us know the timeframe they would be out.
Did they call? NO.
We had to call them.
Then we got hung up on, with no call back.
So we waited until Wednesday to call them back.
Finally we were told they would be at our home between noon and 4pm to do a pretty major repair.
Still not a problem. Not great service but not a problem.
So at 3pm, we called for an update.
We were told the plumber would be out to us in a half an hour, at 3:30.
COOL.
So an hour and a half later, at 5pm, still no plumber or call or anything.
Guess what, we called again.
This time they told us the plumber assigned took his lunch and was in a conversation that took longer than anticipated, but would be to our home in 45 minutes or less.
7pm rolls around, still no plumber or call or anything.
Call them AGAIN.
Transferred to 3 different people with no one knowing what was going on. Then they say the plumber tried to call us during our assigned timeframe but couldn't reach us. But they didn't know what number they called or when.
So they finally said they were going to have the manager call us back in a few minutes.
8:30pm rolls around, yep that's right, still no plumber or call from the manager or anything.
So we call back yet again.....
Have now been on the phone for 30 minutes and they say that they have a manager on duty but don't know how to reach him or the plumber assigned to our call.
But he will be out sometime today.
It's now 9pm and way too late to start a big job and we still don't have any answers to one single question.
The ONLY reason we chose Roto-rooter was because the owner of our home wanted us to use them, why, because he didn't know the name of any other plumber.
Do yourself a favor, DO NOT use this company, they are pathetic in every way.

Josh C.

The worst company to work with, I recommend not even calling them. I was never given a quote or estimate before the work was started, and was astonished to see an hourly rate of $327. This place is a rip off and a total scam, who in their right mind would agree to that rate?? No thank you, I would have sent the technician away right then. They then said it was my fault for agreeing to the price before the service, but their technician did not discuss any information with me.

They will not give any quotes/hourly rates over the phone, this should have been the first red flag.

I have tried to call into their office and speak with a representative about the price and work but no one returns my calls (no surprises there).. I am still waiting to get a call after almost 2 months of me calling in weekly about the invoice.

Yulia N.

Scheduled an appointment. They gave me a window 8am to 12pm. At 3pm the technician still has not come out. They called a few times during the day and said technician was going to be at my house soon. Finally, they called at around 2 and said he's on the way and would be there within 30 minutes. An hour later the technician still was not here.

Sara K.

We had a clogged bathroom sink. We first tried to clean it ourselves but it needed something more. Called for service Sunday afternoon, had the appointment early Monday morning.
Learned something about Roto-Rooter. They don't tell you their prices until they come to your door. The Technician Aaron was very nice and truthful upfront about the cost. Yikes $$$! We went with it any way. The technician completed the job. The bathroom sink works now. I'm not giving 5 star review because of the price which was not the technicians fault. The technician customer service was a 5 star. Would recommend the services just very pricey.

Kristela K.

Don't bother with these guys! Their customer service reps are very unprofessional and rude. I called for an order 8:50am. Was told I was going to get serviced between 10-2pm. Its 3pm. Nothing. I call, spoke to 2 reps, the first guys sent me to someone else. That person was very rude and very unprofessional. She said ""the dispatcher cancelled the order because he spoke to someone already and that I requested service from someone else. This is false. I am the owner. Never spoke to no one. Then she starts yelling at me after I was frustrated trying to explain I spoke to no one. she said you are more then welcome to get service from someone else and was pretty much putting the blame on me making it seem like I really spoke to this dispatcher. What the heck! So not a way to treat your valued customers. Waste of time! been waiting all...day and just got yelled at after checking back in with them. Though, the supervisor Vanessa was nice! so for that they get a 1 star.

John W.

AVOID AVOID AVOID
Schedule an appt 12-4,
Called at 4 said they would be 1 hr late.
Needed 1 line snaked out. Then quoted $465 to snake one line 15 feet.
Major ripoff.