Roto-Rooter Plumbing & Water Cleanup

Vicky T.

No availability according to the rep until Monday. Hopefully will get someone local. In the meantime my living room continues to flood.

Rebecca D.

This company did solve my leak problem. However, they were deceitful and dishonest in their estimate and refused to adjust it when the work turned out to be significantly less than they estimated. They told me it was going to take all day with up to 30 feet of digging....The repair took and hour and I dug up most of the 2 foot hole the leak was in...
For what turned out to be a minor leak and less than 2 hours work total they charged me $1500.
Needless to stay...don't use these people and if you do, be sure you get a second bid.

Jann S.

I will NEVER use this company again!

3 separate calls over 3 months for the same problem. A toilet that would run for a few seconds sporadically. It was like it was possessed! The first time they came out he replaced the refill valve for $361.00. He said I should replace the toilet. I wondered why when you can just replace parts. It was fine for about a month, then started doing the same thing it did before he replaced the valve. The second guy came out but didn't wait for it to run by itself (and it had been running off and on all morning), so he didn't do a thing! The third time after waiting for 5 hours the guy came out, again didn't wait for it to do its thing, tapped the valve, said it was just an air bubble and that it was fine! He also said he wouldn't charge me (how generous!) even though the office said it wasn't under warranty. I said that it was because my receipt from the initial visit had ""90 day warranty"" checked. He said it wasn't! He also said that I didn't need a new toilet and if it does it again just call. The minute he drove away the toilet started running again! Okay, I was just a little ticked off by this time and called them. The woman said the office would call me back and schedule someone to come back out. I never heard from them! I began researching the problem online and came to the conclusion (and I am no plumber - but neither are those clowns at Roto-Rooter) that it was a worn out fill valve seal that was the problem. Wouldn't they have checked that out as a possible reason for the problem?! It is my understanding that it's a pretty common issue. Anyway, my wonderful neighbor confirmed it (after I asked him if he knew any reputable plumbers and he offered to take a look at it) and for $4.00 fixed my toilet once and for all! Yay for kindly neighbors!

Jackson M.

Matt from Roto-Rooter on Mission St. came to a complex commercial job site with a main sewer line back up and did a professional job. He arrived within 15 min of the emergency call. He mitigated the problem and brought a second crew as necessary for resolution of the job. Thank the team so much. They are an excellent business and I highly recommend. Matt is professional, knowledgeable and effective in his work.

John F.

I had a clogged leach field and a person came out. Not only was he very late but it seemed that he didn't want to be there. He also didn't mind me doing most of the digging and he didn't bring all his tools, plus his electric saw was low of power and couldn't cut through a pipe. About one hour of work cost $450 and nothing was achieved. I'm also mad at the Roto-Rooter website that said that this branch was the closest to me and when it was not.

I feel ripped off. Nothing was achieved and the service was terrible.

Anna B.

Quick response time in my service call for a backed up kitchen sink. The tech, Nick, had great manners, did very clean work (appreciate the booties over his shoes), and gave me ongoing updates about his findings while doing the work. Thanks for making it easy!!

Dennis H.

We had your basic stuffed toiled so we called these guys. The good news is that they responded quickly. The bad news is that it cost $247 for the repair guy to use an $89 auger for less than 10 mins. There are brain surgeons that are not making this hourly rate. I just bought my own auger (aka snake) at San Lorenzo Hardware for $16. Apparently the big plumbing shops set prices based on some ""plumbing book"", however the smaller independent shops are more likely to deliver their service at a sane price.

Mike S.

Had a smelly shower drain, so Brian and his asst. came out and listened to my concerns, diagnosed the problem,and replaced the pea trap that was cracked under the house. They were professional and knowledgeable. Also found some unwanted hair balls and eliminated them as well! Greatt job....

Cheri H.

Toilet plugged, backing up water in tub and the sewer pipe outside smells. Josh from Roto Rooter was my hero! This is my vacation home and back in January, the exact same thing happened. That plumber came out and cleaned out the back sewer pipe and told me i needed a new toilet in which i went out and got one. He left a lot of residual on the concrete. Today Josh came out and cleaned the pipe and used a shop vac to suck up the gunk. He needed a hose to do the front pipe. I dont own a hose so Josh said after i get a hose, he will return to finish the job. When he finished today, he left the area very clean. He even bleached to kill the smell.
If i need a plumber again, i will call Roto Rooter and make sure Josh is the guy.
He is also very professional and well mannered. Thank you Josh!

Suzie G.

Thanks so much to Jessica (dispatch) and Corbin (technician) who came to the rescue at my rental house to help fix the toilet. Corbin was very helpful and respectful, and explained some options to help save me some money. I will definitely call him back again for future plumbing needs!