Roto-Rooter Plumbing & Water Cleanup

Val C.

Terribly disappointed. Made an appointment and received a two hour arrival window with instructions that they would call a half hour out. At the end of the timeframe no plumber showed. Upon calling the office we were advised to call back 30 mins after the latest arrival time. Called back and still no one on the way. Communication is key and Roto-Rooter dropped the ball.

Neil S.

We needed the whole sewer lateral replaced, and the City of Petaluma requires three quotes for their rebate program. I had two, so called Roto Rooter to see how they compared. Although it took a while to get the quote, when they called back they said there was no way they could compete. However, they still agreed to provide me with a written quote, even though they knew they wouldn't get the business. I appreciated the extra effort - they didn't have to do that.

April S.

I had a leak, they came out and needed to climb under the house. They didn't quote me a price to do it and then charged me $300 when they were done. I feel like I got ripped off and I'm pissed about it. They said they could fix the leak temporarily for $1250 or replace all the pipes for $9500. It's a bunch of BS. I will never in my life use this company again or refer anyone to them. Bunch of money hungry a$$holes. Two thumbs down.

Michael M.

We had a complete sewer blockage that was likely exacerbated by two 9-year olds using 1/2 roll of TP every time they pee.

Jeremy was courtesy, knowledgeable,friendly and efficient. He diagnosed the problem then presented the costs (fairly reasonable given it was a Sunday. Drains and lines all clear and a 6 month warranty. He also suggested something we can do to make our entire sewer system more efficient In the future.

Sue L.

In less than 24 hrs. I received a call back. I understand that with COVID-19, many plumbing services are busy these days. Aside from another plumbing company that could not do the service until Monday...WHAT? REALLY? ..... Roto-Rooter came to our rescue! Roto Rooter returned my call this morning and they had a plumber available for the job, in fact, he was done earlier than anticipated with his job and was available to arrive earlier than scheduled time. Ernesto Villa was pleasant and quickly got the job done. He suggested a coupon on-line that would help with the cost, he gave us a complimentary Quart of Pipe Shield for future preventative maintenance treatment plus we had a six month guarantee on his service. This type of service was appreciated, especially these days. I now have a plumber that I can contact and feel confident with and I highly recommend this particular Roto- Rooter business. THANK YOU!

Traci O.

to whom it may concern, i would not use this shitty company again! their a rip off and the work was very sketchy! toilet wasn't set right now and bolt missing grease from their equipment all over bathroom appliances! 800.00 per hour! everyone should work to put this company out of business! sry but your work and prices stink

Charles R.

Where do I begin? Look at the ratings and reviews of this business versus others and you really don't need to read much further.
I had Roto Rooter replace a hot water heater less than 2 years ago in a rental triplex. I paid a premium using Roto Rooter but knew that going in, and had expected quality work and that they would stand by their work. Neither has been the case. Upon installation one tenant told me she heard a loud bang as something (the new water heater) was dropped and then the installer shouted out ""Oh f_ _k"". The water hose connections were not installed tightly and have leaked profusely twice. A shutoff valve also wasn't installed so my new plumber had to shut off water to the entire building to work on it. The leaks have damaged electronics and the burner assembly. My tenants were actually without hot water for a week waiting on parts to be delivered. Finally the correct parts arrived and my plumber got it fixed. I then call up Roto Rooter to get reimbursed for the invoice and to have them install the proper shut off valve and make sure my 6 year tank warranty wasn't voided due to improper installation and water leakage. What was their response? They have a new owner that bought this franchise (Jim Patterson) 6 months after my installation was done and it only had a one year labor warranty to begin with, but Jim would call me back. I called again after waiting for his call. It's been a week and still no call. Do not waste your time or money with this business. Deal with professionals.

Steve H.

My waste lines were blocked and I needed someone to come out in the AM. Others I had called couldn't arrive until after 4PM. So I went with them. I used them when I had the same problem in 2017.
They did show up within 1/2 hour for which I was grateful. However, once they arrived I was told they only provide a flat rate service, $375.00 which was a 234.5% increase over the last time I used them (2017).
As an added service, the service man provided a camera service to help determine the problem. he did show up the next day and provided a camera service. I was told he would email me the video of the camera service and list several recommendations. None of which was received to this date.
Maybe the two services would be a bargain @ $375..........So, I would recommend you find a plumber that charges by the hour!

Karen F.

I called Roto-Rooter Christmas Eve when I found an inch of sewage in our Granny Unit shower and the toilets wouldn't flush. It is non occupied so I don't always go in, and the stench was horrific. I called 24/7 Roto-Rooter and was called back by the on-call person who kept talking to his family in the background while he talked to me. He told me the rates were $790.00 per hour with a 1 hour minimum and he couldn't come until after MN, (it was 10pm). We agreed he would call back (he never did) and Mr. Rooter, who was excellent came the next day. I will NEVER call Roto-Rooter again!!

Ric N.

My wife & I can't say enough good things about the 3 employees that did the work unclogging a toilet last week that had something stuck in it @ one of our rentals. These guys were great and went way beyond the call of duty. They got the job done, were polite and showed respect.It turned out to be a very challenging job and these guys never gave up. They gave it 110% and got the job done
Thank you very much to all of you