Roto-Rooter Plumbing & Water Cleanup

Kristen S.

Plumber Jose Clemente gave excellent service, super fast, super courteous, and he answered all of our questions. Cool professional who knows his trade! Thank you for unclogging our tub!!!

Kristy J.

They had to come out twice to fix the issue entirely and the service in the office was terrible. I spoke with Shelly a few times and she had a completely unaccepted attitude both times for no apparent reason. Customer service is far from priority with her. Needless to say I'll be finding a new plumber.

Susan W.

They are scamming people. They replaced 2 valves on my toilet in less than an hour and charged a total of $435.20. Find yourself another plumber don't go to Roto-Rooter!

Mike K.

Terrible service. Our sewer line was backed up. Plumbing in the house completely unusable. Called Roto around 10 AM and was told we'd have a tech show up between 3:30 and 5 PM. Roto did call back later and state that they were backed up, would have a tech show up later, but couldn't give us a time. I waited till 8:30 PM and then called their answering service. The answering service showed no-one was scheduled to visit us that night! Answering service got ahold of a tech who called us. First words out of his mouth were ""did they tell you about the new price?"" They now want just under $400.00 (standard rate non-after hours emergency) to clean the line, more than TWICE what it cost just two years ago when we last used them (yes the exact same company). Never again.

Joan F.

I have used roto rooter two times for plumbing problems in an old house where no repair is ever straight forward. They were able to fix both problems that others had tried to do and failed. They and knowledgeable and efficient. I recommend them highly. Joan F.

Marcia M.

Our drain blocked up yesterday around 11:30am. Found this company on Yelp and called them. I was told someone would be out between 12-2pm. Jeremy arrived at 1:30. It was apparent he really knew his business. He found the clean-out and roto-rooted the drain; it was blocked with roots. Things were back to normal in an hour.

Jane A.

If I could give Roto-Rooter in Santa Rosa a minus review, I would. Though the service person came out quickly, that's the only thing he did. Our complaint was a blocked toilet. The service person said he unblocked the pipe but the toilet still wouldn't flush without the water coming up to the top edge. The service person (who had no idea what he was doing we realized later) said we needed a new toilet so we bought one immediately and had it installed. This still did not solve the problem. Finally, our maintenance person removed the block by placing a high-powered blower onto the wax ring where the pipe is located just under the toilet. He had the drained cleared in less than 5 minutes and put the original toilet on and everything has worked fine for over 6 months.

Roto Rooter sent us a bill for $419. When we declined to pay due to a poor job and incorrect advise, which cost us even more in the long run, the best they said they could do is reduce the bill to $250 but if we didn't pay it they would report us to a collection company thus ruining our credit - pure bl__kma_l in our book (you fill in the blanks) so we paid the $250, however, we will never use this company or any of its franchises again. Complete rip-off!!!

Jeff F.

Over the years you hope you don't need this kind of help, but when you do, Roto Rooter is great! A few years ago I needed help in Novato, and today in Petaluma. Marcos was on time, professional, and did a great job getting our waste lines cleaned out and back in service. (egg shells, who knew....) I called Santa Rosa Roto Rooter on Sunday morning at 9:45, Marcos arrived at 10:30 and was wrapped up by 11:00. The availability, quick service, and a thorough job made the cost a non-issue. $276.00 is worth it (to me) to have my backed-up drains cleared in under an hour. Thank you Marcos!!

P. W.

Roto Rooter is the one to call if/when you have an emergency plumbing situation! I have an old house with old pipes, and we got a drain backup. I called one of the other ""rooter"" places, and they were so deficient! The dispatcher was awful, they promised a time window for later that day, and then kept pushing that back and pushing it back: into the next day, the next day, etc., until I said uncle and tried Roto. Some of these service companies just make promises to get you lined up, without really having any techs available, and then they string you along. But not Roto. The tech showed up within an hour of my call! He was fast and proficient, the price was reasonable, and I'm very happy to have toilets that flush down instead of geysering up!

Georgia A.

Due to Tubbs fire gas was turned off. When pge came to turn gas back on the water heater would not light. Pge told me that i needed a new thermo coupler. This required an outside plumbing service.
I called roto rooter explained what i was told by pge and scheduled service. Before the arrival time roto rooter called to verify tank capacity. The caller said it was to make sure they had the part on the truck. When they arrived i let them in the garage where heater is located and i went back into the house. Not too long afterwards i was told they needed to go to home depot to buy a pan ??? They returned and went directly back into garage. I wasn't called out to the garage until later when i was presented with a bill for a brand new water heater. It was hard to understand, due to language barrier, explanation as to why i needed a new water heater. what i think i understood was that parts for my 5 yr old heater were not available.
So without my authorization they went ahead and installed a new water heater. I paid the bill reluctantly, was looking forward to a much needed shower, but i do feel like i was totally scammed. Just wanted to write this review to let others know to beware.