Roto-Rooter Plumbing & Water Cleanup

Carmen O.

Abraham was awesome he had great customer service and very attentive. definitely would recommend him and Roto Rooter.
thank you.

Amanda D.

I will never hire Roto-Rooter Plumbing & Water Cleanup again. They're plumbing guys did a great job. The water clean up and reconstruction was and is a nightmare! Water clean up supposedly costed 17,000$ worth but all they did was rip up part of my flooring and put some fans up. Over next couple months my house smelled like mold. So I had to pull up rest of the flooring in the kitchen and eventually living room area and discard it on my own. Floor and some of walls were covered in mold. I think I did more cleaning up then they did. Construction team has been helpful with trouble I had with getting money from HOA but contractors are so unorganized. Told me it'd be a week when cabinets were ordered. We'll cabinets were wrong twice and still waiting. Just annoyed and stressed been without a kitchen since 30th of December 2022. Pictures of mold, flooring I had to clean up and discard. And wrong cabinets ordered first time second time wrong size cabinet was ordered. Somehow my sink just went missing! They said it was there and denied that they took it. How does a whole sink go missing? Supposedly the cleanup team is paying for a new one.

Christine C.

We called Roto-Rooter when we noticed a water leak in our kitchen. Johnny M., from the water mitigation team, came out first thing the next morning and quickly identified where the water was coming from and where it spread to. Turns out, it spread to the majority of the cabinets and the entire kitchen needed to be demo'd as a result.

Johnny is easily one of the kindest, most empathetic, and efficient workers I have ever had at my house and I cannot recommend Roto-Rooter enough simply because of how helpful he was during this crisis. He reassured me that this would 100% be a covered claim through my insurance and he was right. He took time to answer every single question or concern we had throughout the process and he dealt directly with our insurance adjuster to answer any of their questions as well. His Water Mitigation team and the Plumbing team were respectful and collaborative when we needed it most.

Thank you Johnny and the entire Roto-Rooter team for helping us out during one of the most trying times we have had as homeowners. I highly recommend Roto-Rooter to anyone in need of a trustworthy plumbing and water mitigation team

Tammy T.

Oh my gosh, we close escrow tomorrow and needed a drain snaked - they came right out, on time and fixed our stressful problem!

David R.

They came out to our rental in Oceanside and charged me $375 for a camera they say they couldn't get down the line, for a cleaning they couldn't complete and they Recommended ""excavation or rerouting the sewer line"" per their notes. Didn't sit right with me. Called a competitor (check my recent review for their info) and they went through the roof and cleared it in 30 minutes.

Please don't use these guys for clogged pipes, look for better reviewed companies and read reviews to look for description of your issue. $375 down the drain (pun intended).

Rachel A.

We have had a series of plumbing leaks in our current home. We decided to go with a more well-known, established name when it looked like our dishwasher leaked and damaged our cabinets. There is never a convenient time for a big issue, but we were drowning with life. Roto-Rooter came to the rescue. We called 8 plumbing services on the day of the incident, and only Roto-Rooter returned our calls and agreed to come and assess the situation on the same day! When the team showed up, they were polite, direct, and quick to identify the issue and explain the next steps. Johnny Minafo was like a superhero for our family. He went above and beyond, and even contacted our insurance directly to help us with our claim. He created the report, sent pictures, and stepped in to serve as our Project Manager since I was dealing with sick kids. Johnny didn't have to, but he coordinated all of the moving parts, and was even there to speak with our contractor! The level of service was excellent. I am not an easy client and texted him likely more times than I should have... but he always replied and made sure we knew exactly what was happening. Wonderful service from leak to restoration. We hope we don't have another leak, but if we do... we are calling Johnny at Root-Rooter Restoration. Thank you for saving the day and helping us through a really difficult time.

Artemios ..

I had a drain clogged so I called roto rooter to come out and clear it. They sent out someone who barely knew how to use the equipment and he wasnt able to clear the drain.

THEY CHARGED ME $375 and didn't even fix the problem. The plumber was there for less than one hour.

I ended up calling someone else who cleared the drain in less than 10 minutes for $100

I called roto rooter two seperate times to talk to management about what happened but the manager wont call me back. Ive been polite and calm the entire time but they refuse to talk about the issue.

Live and learn I guess. Hopefully this review saves someone a couple hundred bucks.

Katherine C.

Thomas came out to clear a main line blockage at 1am. He arrived all smiles and happy to help us. Price was very reasonable and all is clear. So happy!!

Joe C.

We had a leak under the slab. Roto-Roter took care of everything down to the last detail. Alejandro was our on-site plumber and I can't say enough about his professionalism and demeanor, which made me feel at ease with such a stressful situation in my household. From beginning to end Johnny and the team did everything possible to make this repair, quick and complete with respect and professionalism. Thanks to Johhny and Alejandro.

Mei Z.

A friend based in Diamond Bar used Roto-Rooter to detect the leak in the slab before regular repair (for which he used a different contractor). According to this friend, Roto-Rooter charges a very reasonable fee between $200-300 and promised to NOT charge him a dime Unless they found the leak. Encouraged by this friend, we also called Roto-Rooter. The technician came, charged $800 up front. He applied his fancy Ulrasonic detecting device and could not find the leak. He charge another $175 to open the walls, and still cannot find the leak. He suggested we pay another $1700 for him to cut open the pipe (without promising if he could find the leak or not. ). His surmise was the water supplying pipe was the one on the left -- which turned out to be TOTALLY WRONG when a regular plumber did cut open the pipe. They way he handled the matter made us unable to him anymore. If his final solution was to CUT OPEN the pipe, who would hire someone with fancy ULTRASONIC Detector and pay for it? If he promised to WAIVE the initial $975 we might have hired him to cut open the pipes. We ended up letting him go, with those ugly holes he made in the wall, and FEELING UTTERLY CHEATED of the $975. We hired a regular plumber for detection and reroute for only $3000. Would NEVER EVER recommend Roto-Rooter!