Roto-Rooter Plumbing & Water Cleanup

Natalya A.

Great service - from scheduling to the very end - this company gets it done in a very efficient way. Thank you, Roto-Rooter!

Gayle C.

I had a backed up toilet and contacted Roto-Rooter. They have been my go to company in recent years with my plumbing issues. They were available that day and I needed them after 1:00. At about 1:30 I received a text telling me my technician was on the way. In a matter of minutes the back up was gone and the technician was in his way. Thank you.

Dan M.

We have used Roto-Rooter a few time to clean out our drain in our front yard. Unfortunately it gets stopped up with sewage going out to the street. On our last visit, a few days ago, they came out on a Sunday morning, and were here within 30-45 minutes. The tech was nice, professional and competent, which is all you could ask for. I would recommend them any time you need your pipes cleaned out.

S. P.

The job was completed very soon after my initial call. Everything was cleared. Prices are so high, especially for repeat customers. That is my only complaint.

Reza Z.

they bumped me in the schedule and were not helpful to solve my drain problem in a responsible way.

Paul G.

Our tech, Rah, cleared our sewer line quickly, cleaned up his mess (plus some of the mess caused by the property management employee immediately prior to his visit), and communicated clearly throughout. He never made me nor my partner feel stupid for asking questions, and he patiently and willingly spoke directly with the property manager. Before leaving, he made sure we had any information we would need should there be issues down the line, either with the sewer, or with the property management company.

Patricia W.

We had a clogged drain. Service Technician Arnulfo Huerta came and fixed it. He was smart, gentle, informative, tidy, and explained everything he did to me, and what we should watch out for in the future. The only problem was the price: $440 to snake the drain and treat it with enzymes--you have to buy the enzymes, and the price was $59. He did tell me up front how much a visit would cost, so it was no surprise. I hope the enzymes work to keep us from having to call Roto-rooter again. Mr. Huerta could not have been more professional.

Laura S.

I am a repeat customer with Roto Rooter. My vintage home was undergoing a seismic retrofit. The sewer line was compromised and I had the seismic team contact Roto Rooter. The first person out was Brian. After a quick assessment, he contacted his supervisor Scott Sylvia. Quick action was taken to 1) clear the length of the sewer line and 2) run a camera through to assess the status.

It soon became apparent that the entire 32' of line needed to be replaced. Mind you, some of this line was probably close to 100 years old. The original time frame would not have worked, since I was under a deadline with the seismic retrofit. Scott worked a miracle and got the job going in a couple of days.

The work was started, but unfortunately the person assigned the job kind of dropped the ball. I will let Roto Rooter handle that. But, back to the good stuff. Scott and Roberto showed up to save the day and got the sewer line completed. The line was inspected Friday (10/20/17) and passed. Monday, the 23rd, Roberto came out to bury the line. The remarkable thing is that nobody would ever know the chaos that existed for almost a week.

The upshot is Roto Rooter is a good company and does quality work. Brian assessed the initial situation and made a call. Then he and Scott took the initial steps. Roberto came in and made everything right, with Scott's help. I would expect that they will take internal steps to address the missteps taken by the one guy, who chose not to finish the job.

I will continue to call Roto Rooter when I need something. My vintage home is a little less vintage. thank you Roto Rooter.

Bali P.

VERY disappointed with their service. We had a clogged toilet a little over 2 weeks ago. The ROTOR ROOTER technician came out and ran a ""snake"" through and unclogged the toilet. We paid $220 for this.

Then, yesterday, again the same toilet clogged. I called the same ROTO ROOTER branch and they sent another tech out here. The dispatcher told me that since this was just over 2 weeks since the original clog that this would be covered under service warranty. However when the second technician came out he told me that their office had NO RECORD of the October 8th service. When I showed him the receipt from October 8th, he then called his branch office and they came up with some vague reason as to why this wasn't covered by warranty.

I then told him that this was NOT what was stated in the invoice regarding Guarantees, and that if they were unable to do this that I would have not other recourse but to call corporate office. He then said he would talk to his branch office again. After 10 minutes he came back and asked to see the original ROTO ROOTER invoice from October 8th. He asked me if he could take a photo of that. I agreed. The moment he took the photo, he pronounced: ""Alright, you'll have to call corporate office!"" And simply walked off....

VERY UNPROFESSIONAL, and is NOT in agreement with ROTO ROOTER'S Guarantee Clause at the back of the invoice.

Liz S.

Easy to schedule service online. Steve was professional, knowledgeable, and quickly solved our issue. Happy to use roto-rooter for my future plumbing needs!