Roto-Rooter Plumbing & Water Cleanup
Company Overview
Roto-Rooter is available, fully operational, and set to serve you any time of day or night. Our plumbing experts are dependable, prompt, and friendly. Contact us now! When homeowners and companies in East Palo Alto, CA seek plumbing services nearby, they choose Roto-Rooter. We are on call 24/7. Delivering urgent plumbing assistance and drain cleaning, with no added charges for after-hours, weekends, or holidays.
Business Services
- Bathtub installation
- Bathtub repair
- Biohazard cleanup
- Damage restoration
- Drain installation
- Drain repair
- Faucet installation
- Faucet repair
- Garbage disposal installation
- Garbage disposal repair
- Gas line installation
- Gas line repair
- Hot water recirculation pump installation
- Hot water recirculation pump repair
- Mold remediation
- Plumbing inspection
- Plumbing installation or replacement
- Plumbing repair
- Sewer installation
- Sewer repair
- Shower installation
- Shower repair
- Sink installation
- Sink repair
- Sump pump installation
- Sump pump repair
- Toilet installation
- Toilet repair
- Water heater installation
- Water heater repair
- Water pipe installation
- Water pipe repair
Business Location & Hours
Mon: | Open 24 hours |
Tue: | Open 24 hours |
Wed: | Open 24 hours |
Thu: | Open 24 hours |
Fri: | Open 24 hours |
Sat: | Open 24 hours |
Sun: | Open 24 hours |
Recommended Customer Reviews

DO NOT CALL THEM! Horrible experience with Roto-Rooter!
We had called them on Thursday at 6pm after our tub, toilet and shower backed up sewage. We were told to expect a technician within 2-2.5 hours. After not hearing from anyone after 2.5 hours, we called and were told the person was delayed and would not be available until late (up to 1am). At 11:45pm, we called and cancelled as we were exhausted.
Friday morning, the toilets were working so we were cautiously optimistic everything would be OK. But that evening, we had a backup again, so called them again at ~5:30pm. Our experience was even worse:
- Told we would get a call by 7:30pm, & a technician on-site by 8pm
- Called back at 7:30pm and the dispatcher said she was sorry but had been miss-dialing my number when trying to call me, so unfortunately we'd now have to wait until 8:30-9pm.
- Called back at 8:30pm and were told that we had a technician assigned and would get a call 'very soon'
- Called back at 8:55pm and were told by Sharday (agent 4109) that we would have someone there 'within 45 minutes'
- 45 minutes go by and - shocker - no one is here. Called back at 9:40pm and was told that our technician was still on his prior call in Belmont (about 30 mins away from our house).
- Was called back by the dispatcher (Katie) at 9:45pm who said the technician was driving to our house, and we'd get a 10% discount for the inconvenience. At this point we are incredibly frustrated, but at least we know we finally have someone coming to help us (yay!)...
- Except, that wasn't at all true. When we called back 30 minutes later, we were told there was no technician on the way. He was still in Belmont as there was ""a problem with the work he did there"" (now that's reassuring). Was told this by Darren (agent 3412). At this point, decided to cancel and we're going to look for a more reliable place in the morning.

Excellent service! One of the kids flushed yet another toy down the toilet and the two plumbers who came fixed it within 10 minutes. They explained the cost and plan up front and were more than polite and friendly. Really nice guys. They were in and out within 30 minutes. We will call again when the next toy gets flushed...

My attempt at clearing a slow drain turned into a totally blocked drain. Augusto arrived in the scheduled time window and had the problem solved in very short order. Augusto was very nice, efficient and clean. in looking in his truck, it was clear Augusto could handle any situation he encountered, which is why I called RR in the first place, and will in the future.

This is an Update to my previous review from less than 24 hours ago.
The General Manager, Michael F., reached out to me personally a few hours ago. He apologized for how long this dragged on, and for the level of incompleteness of the work done. Once he heard my statement of facts, without further ado, he offered to refund the entire amount that was charged for the work. Given the amounts involved, I was pleasantly surprised, and I am glad to be able to share my appreciation for Michael F. and RRSC.
I must say that this gesture has rekindled my faith in Roto-Rooter. They are available 24X7, but also offer a custom time-window for service. Except for this one time, I admit that I have had no cause for complaint in all my previous engagements with them.

Have used Roto Rooter on a number of occasions: Backed up sewage, Backed up storm drains, repair of underground pipes, and most recently - clean up from a significant flood from our hot water tanks. I have found Roto Rooter to be quick to respond, thorough in their work, and reasonable with their prices. Simply put - OUTSTANDING Service!

I feel I was way over charged for a simple replacement of value 789.00 after waiting two days for service without having water and house full of animals. The tech was very helpful and got it fixed but I can't believe the price

James called and came to unplug a toilet during the promised time. He was professional and efficient. Excellent service!

I called on Friday to schedule a backflow preventer installation. Their service center told me that they could come anytime - Fri (the same day), Sat or Sun - as I have to have it done before my construction project starts on Monday when the construction would be in the way of the installation work. Plus the weather is getting hot and I need to turn on the sprinklers with the preventer repaired.
Then the nightmare starts: they called 2 or 3 hours EVERY DAY before the scheduled time on Fri, Sat and Sun, and gave the same excuse why they won't be able to come and there would be no other people on their team could do the job. They put out ads to claim to have many many technicians 24x7. What a scam!
Don't believe them. They will do anything to book your project. But it comes to fulfill the booking, it all depends on if they have anyone available regardless whether that leaves the customer high & dry, literally!
Say no-to-roto-rooter!

Called Saturday afternoon at 5pm and was offered that night or first thing Sunday. At 7:45, I got the call they'd be here b/w 30-60 minutes. The tech arrived right on time, diagnosed the problem in 5 minutes, fixed it in 10, and wrapped up everything w/n 25 minutes.
Unfortunately, a week later and we still have bugs--dozens. Then washer stopped working (said can't drain.) Called tech back. He came and said it's a mess but not related to what he did week before. Charged me $380. And washer still doesn't work though he ""removed the clog"".

Ryan gave us excellent service. He showed up on time and completed the project as expected. He is very thorough and professional. Don't let him go !!