Roto-Rooter Plumbing & Water Cleanup

D P.

I called and told the receptionist what other plumbers said, and asked if they had necessary equipment to locate blockage or broken pipe, she said have us come and give second opinion cause they are experts in unclogging where others may not succeed, sure as hell they came, snaked the pipe, basically charged us $150 for less than a hour work and gave us same advice the other plumber gave us. Thanks for wasting our money and time. You suck, wish you could unclog better.
I recommend Total plumbing over these guys every time from now on

Miss F.

I would like to thank the service man , Mike
That came out today.
Mike was efficient, clean, polite, professional and made sure that things were done correctly.
Highly recommend this business

Eric S.

Wow. 24/7 emergency service as advertised? How about calling your landlord on Sunday afternoon to report a clogged toilet and bathtub, being referred to Roto Rooter due to prior good service, leaving two voicemail messages and not hearing back until 9:54 AM on Monday morning when you're already at work? Seriously, at that point why bother, especially if you're not going to leave a message? Roto Rooter really needs to be more aware of what's going on with their franchisees, because this is really bad service.

Clive G.

The Worst! They came out to clear a storm drain. I told them it was probably clogged by roots. After 15 minutes the snake got stuck. He gave me a bill for $150 and said he would return the next day after putting detergent in the drain line to help loosen the snake. The next day he came and got his snake out and declared there is no charge for today like he was doing me a favor and left. . The drain is still clogged!

Laurel B.

On May 1, I called Roto Rooter in Morro Bay and spoke with Ann, the owner. I explained my mother had a plumbing problem at her home and could she please send a plumber out as soon as possible. She was very helpful and agreed to send someone within the hour. Mike came and unclogged the lines. He explained he found wipes in the lines and said the problem was solved. Twenty minutes later the sewage was backing up in the shower and tub again.
I called Ann and explained the situation and she sent Mike to investigate and handle the situation. Mike came and performed the same work and explained in a very terse manner that he found more wipes and that if he came again he would charge them again. It was explained to Mike and to Ann that these ladies don't use wipes, in fairness, I cannot vouch for their guests. Anyway, if he had done the job properly the first time wouldn't all of the wipes been removed?
On Saturday, May 5th the plumbing backed up again. I called Ann and explained the situation and she said she would send him but it would be an overtime charge. I asked her about the two week guarantee and she said he cleaned it the first time, this was a different issue and did I want him to go again. I'm thinking there's sewage in the house....well, yeah, maybe this is health issue and he should return.
He came and performed the same procedure - without gloves - and then charged an extra $230. We called to complain about the charge, and his hygiene since he was touching doorknobs, etc., and dispute the bill. We were basically called liars and told that the problem was the wipes again.

Well, the plumbing backed up again on May 8th and this time I called a different plumber who scoped the line with a camera and discovered the problem - a separated pipe under the house from which he pulled toilet paper - no wipes. He stated there was no way anyone could diagnose the problem without using a camera. So much for Roto Rooter's thorough investigation.
I called to speak with Ann today and explain the situation and ask her what she thought was fair. She explained she wasn't charging the $230 but wouldn't refund the original $150. She stated she wouldn't speak with me again and hung up.
So, these are facts. You decide if this is the kind of business you choose to patronize.

John B.

Put call in for help with garbage disposal. They were able to fit us in the same afternoon. Mike was able to make the repair and left everything clean. Thank you

Cameron B.

We had a plumbing issue involving a clogged drain/toilet system. The plumber who came by used our pan, cups, and towels to clean up the bathroom. That is absolutely ridiculous. I called them the day after to discuss this but the receptionist gave me a complete run around. She won't even let us see the bill or the report.

If you are a college student DO NOT CALL THESE GUYS. They heavily favor the landlords and will do their best job to pin the fault on the students. We unfortunately paid $180 for 30 minutes of sub-par work.

Derek M.

Absolutely terrible service. Do not call this plumbing service. Huge scam; will over charge the crap out of you. Plumber had no respect for my belongings.

Virginia M.

I called Sunday afternoon about clogged toilet. The lady at Roto-Rooter said it would be awfully expensive to come out on Sunday. She gave me a few tips about clogged toilet, and by Monday morning the toilet was flushing properly. Great company that doesn't take advantage of you. Toilet coaching was all we needed.

Laura F.

Our sewer backed up last Monday at our home in Grover Beach and we were very impressed with the service from our local roto rooter. My husband called and they were here within 20 minutes and within 45 minutes our issue was resolved. I can't remember the name of the guy that came out, but he did an outstanding job. Thank you so much, we will definitely recommend your business.