Roto-Rooter Plumbing & Water Cleanup

Mike E.

Mauro is fantastic, had a clean out valve installed last year and his crew did a fantastic job on a very old home. Nonetheless, this morning the ""Drop T"" started to get clogged up and on a Labor Day, Mauro just happened to be on call and put together a plan for our drains cleared them out and with a smile. Is putting together a plan on how to approach this from here. Old homes are sometimes a little more work then I'd like to handle. But it's very reassuring to know Roto Rooter hires gentlemen of Mauros character and integrity. Brings me peace of mind. Thanks again.

Maria A.

I called in the morning around 7a because we were having issues with draining in our home. Spoke to
Claudia, she set me up right away, within 2 hours I got a text stating that my plumber was on his way. The text provided me a tracker for their ETA and notified that our plumber John was on his way to help us. He was professional, explained everything thoroughly, and honest. I would highly recommend Roto-Rooters. Right now with COVID, safety was their #1 priority and they were so careful thru the process.

Cris G.

Poor customer service. Terrible techs. It took them over 5 weeks to figure out what was wrong with my moms faucet in her kitchen sink. Every single time I called the office, I only got a recording. I asked for several call backs and I never received a call back and talk to the receptionist. They would send me texts instead. Like I said, very poor customer service
It took the 5th visit from their technicians to realize they needed to replace the faucet. Each visit was a week apart.
I WOULD NEVER RECOMMEND THEM !!!

Pete W.

Very poor pricing tactic to extract the maximum $$ from a service call. Started at $369 dropped and finally got to $250 to clear my main sewer line. Est 1 hr work max. Last time paid $200 (2015). Sent them away after spending 15 minutes negotiating a reasonable rate that they finally agreed to. Not earning my business with this method. Found a local shop to do this for $195. Very accessible, easy job. Lost my business Roto-Rooter. C'est la vie

Patrick H.

We called Roto Rooter out because our washing machine wasn't draining the water from it's wash cycle. We told them that from day one. Over the course of two weeks we had several different members of their team come out and do various work to try to fix it. They snaked our drains, scoped them, replaced pipes underneath our deck and our house, work totaling almost 5k and they told us the problem was fixed. Not even a week later we started having the same issue again. So we called them back out because their work has a year guarantee on it. Well they came back out, snaked the line behind the washing machine (which poked holes in the return u-bend which I am currently fixing) and they lied to our faces by telling us we never told them the washing machine was a problem. I will not be using them in the future and would caution folks against them. One star.

Bruce P.

Roto Rooter installed a lateral for us about 10 yrs. ago going into a new cottage so I rather instinctively called them when the drain seemed plugged. Their fellow came, asked about the cleanout and on discovering it was just under some porch stairs didn't have the screw tips to remove a couple of planks. So I ran to the house to give him tips and in a couple of minutes had removed the planking. The rubber union had cracked and we had a blockage from tree roots. He then tried to roto them and claimed the blockage too great and said we'd have to have a crew in to expose and replace the pipe. He stated he would have someone call me and that he would them come in to replace about 5' of pipe. He was here for about 1-1/2 hrs. and handed me a bill for $400., accomplishing nothing.
We never heard from him or his crew again. I did notice his tool tip on the roto was very dull and suspect if he sharpened it it might have cleared the line.
Anyway we discovered it's not the old Roto-rooter we once knew. Over the past few years the franchise owner were bought out and it's now a big corporate entity with the greed that goes with that. It was $400. down the drain---nothing accomplished. I should have rejected paying the bill. Try someone else.

Joanne B.

Robert and Manuel came to my home and repaired my toilet tank because it kept draining water after flushing. They explained everything that needed to be done and gave me quotes.
Robert and Manuel were very professional.
The service was excellent and I will recommend Roto Rooter to my friends and family.

Patricia J.

We have had Roto-Rooter out on multiple occasions. John came out today and checked my hot water heater and faucets. He diagnosed the problem quickly and was very professional. He cleaned up after himself and did an great job all around.

Previous we've had James completely replace our sewage pipes. James was excellent. He knows his stuff. He was always available when we called with questions and did an wonderful job. He's very professional. And is willing to take the time to explain all options. It was a big two-day job and we've had no problems since.

Jeremy S.

We had a Roter Rooter Plumber (Robert Q) come out to a rental property of ours for an assumed sewer line issue. After running through the problem and performing troubleshooting techniques with the tenants, his diagnosis was that the toilet was the problem and that they possibly had something stuck in the toilet. The tenant told Robert that he'd taken the toilet off twice and that there was nothing blocking flow. Robert stuck to his assessment and left. Later he was contacted by us and told to snake the line. He apologized for bot doing so in the first place and came back to the house. I met him at the house this time. He began to snake the drain and showed me that it wasn't clogged. He then went over why he was convinced it was a toilet problem and I couldn't argue. Long story short, after we pulled the toilet and went through multiple ways to try and snake it, even using a camera, he finally dislodged the obstruction. It was the bottom of a clear glass soda bottle. You could imagine the difficulty of finding this and then dislodging. Brilliant display of ""customers always right"". I would recommend Rotor Rooter (specifically Robert) to my friends for plumbing issues. Thanks, Rob!

Joshua R.

This was my second time using roto-rooter on my new house to address issues with the old mainline pipe backing up. In addition to the great communication and notifications regarding appointment time/updates, Brandon was prompt, courteous, and professional. I was impressed with the extra effort he put in to communicate exactly what was going on in the lines and to talk through different ideas for short and long-term solutions, including marking out the layout of the lines for reference. The price seemed fair for the work done, and I would definitely recommend Brandon for work that needs a skilled plumber.