Roto-Rooter Plumbing & Water Cleanup

Jeremy S.

We had a Roter Rooter Plumber (Robert Q) come out to a rental property of ours for an assumed sewer line issue. After running through the problem and performing troubleshooting techniques with the tenants, his diagnosis was that the toilet was the problem and that they possibly had something stuck in the toilet. The tenant told Robert that he'd taken the toilet off twice and that there was nothing blocking flow. Robert stuck to his assessment and left. Later he was contacted by us and told to snake the line. He apologized for bot doing so in the first place and came back to the house. I met him at the house this time. He began to snake the drain and showed me that it wasn't clogged. He then went over why he was convinced it was a toilet problem and I couldn't argue. Long story short, after we pulled the toilet and went through multiple ways to try and snake it, even using a camera, he finally dislodged the obstruction. It was the bottom of a clear glass soda bottle. You could imagine the difficulty of finding this and then dislodging. Brilliant display of ""customers always right"". I would recommend Rotor Rooter (specifically Robert) to my friends for plumbing issues. Thanks, Rob!

Joshua R.

This was my second time using roto-rooter on my new house to address issues with the old mainline pipe backing up. In addition to the great communication and notifications regarding appointment time/updates, Brandon was prompt, courteous, and professional. I was impressed with the extra effort he put in to communicate exactly what was going on in the lines and to talk through different ideas for short and long-term solutions, including marking out the layout of the lines for reference. The price seemed fair for the work done, and I would definitely recommend Brandon for work that needs a skilled plumber.

Paul B.

John Clark was my technician yesterday for a drain issue. Very professional, polite and on time from when I got my text. I had a great experience and will be going with Roto-Rooter for all my plumbing needs from now on. Thanks John.

Addison B.

Thomas was really great, my parents were out of town and I was watching the house and needed to call a plumber when our sewer drain had a clog. There was miscommunication between my parents and I on what we wanted done and the price, and I was getting chewed out, Thomas completely understood and made it work in our budget. My dad is a lieutenant at SPD and Thomas thanked him for his service and risked a lot to discount the price for us. It was really great, couldn't have asked for a better guy. They better not give him any flak for this! He knew that customer service should always be the top priority in any situation. He made a stressful day a lot easier on all of us.

Pam F.

Brandon Filbert out of the Manteca office was the technician that came to my house today in Stockton to replace my garbage disposal. He arrived on time and was really informative. He explained the whole process of step by step. I had no worry after that conversation.

After he completed the job (which was fast) he explained all of the warranties to me. He was a really good technician and knows his job well. If i need any more plumbing work completed i will definitely call roto rooter again and ask for Brandon. Because i know i will get the correct answer and the job done correctly. Thanks again Brandon for a job well done. Keep up the excellent work.

Jacob W.

Quick response time and the techs were great. I'm giving Roto Rooter two stars because the first tech cleared the pipe ,but didn't diagnose why it was clogged. About a week later (today) I called and told them the toilet was clogged again. They said no worries we will have a technition come out free of charge because this is within the warranty period. I thought fantastic!! Well, two techs came out and within 15 minutes they clear the clog and state it's because of our cleanout, therefore we will
Have to charge you another $195 dollars. Ummmm??? If you would have told me that the first time I could have had the root of the problem fixed. Instead after the second $195 dollar service call (which I thought was going to be free) they thought they would tell me I have another issue. Of course when the company has to warranty the work free of charge of the customer it's now time to find the root of the problem So they can charge me a second time and not warranty the work. Then want to charge me again to actually fix the problem.

Holli G.

If I could give them zero Stars I would. We called them yesterday at approximately 4 p.m. for service and they said that it would be between 5 and 7 p.m. they would be here. The guy was 45 minutes late. When he showed up he said he couldn't do anything and would be back in the morning between 7 and 8am. He was late again and didn't show up until 8:45 a.m. when he was here he snaked our drain and didn't even check it before he left. 20 minutes after he left it was backing up again. I called the service number again and the lady said that they would have to send another guy out and charge us an additional $175. We had just paid $175, 30 minutes before that. She was very rude. When the guy left he said there was a 30-day warranty and it had been 30 minutes. We also tried to call the manager twice today and the manager was supposed to be there but wasn't there or something. We have no running water or toilet. Thanks for the shady job.

Stacey R.

High prices. Your paying for the name. Other plumbing companies do the same quality and emergency calls with same equipment with just as experienced plumbers.

Josh M.

Just had one of there service vans pass me on the freeway going over 83 miles an hour driving reckless that tells u the more reckless they drive the more reckless they will care bout ur home.DO NOT USE THIS COMPANY

Carlos M.

Had an issue with losing my keys down my drain... Talked to Evelyn several times and she went above and beyond the call of duty!! She was able to help me... Very professional staff!! Highly recommend!!