Roto-Rooter Plumbing & Water Cleanup

Mark B.

Do NOT - Repeat Do NOT - use these clowns for any plumbing repairs.

I called on a weekday - non holiday - during normal hours and asked to have someone come out and snake my mainline. First clue they are not reputable, is that they would not give a price range over the phone.

3 hours later some dufus arrives in a 4 door beat up Chrysler 200 and wants to inspect the water damage and hands me a marketing brochure for water damage clean up - no snake, no plumbing tools - just brochures!!

After I send him away the technician magically appears 1 minute later and proceeds to tell me that a simple main snake clean out is $440 - yeah $440 for 10mins work to snake the main.

What a joke, do not use Roto Rotor - they are 100% a scam - I called MIKE DIAMOND and they quoted me over the phone $99 - and guess what, that's what it cost and they did a great job and cleaned up after the job.

Fred S.

steer clear- the plumber came to unclog a toilet and said he had to remove the fixture from the wall for 680 dollars. I insisted he simply snake out the pipe which he ultimately did after he disagreed with me. He charged 250.00 for the five minutes of work. Since it was a holiday weekend I paid to get him out of the house. roto-rooter is a scam.

gregory s.

i made the appointment explaining the situation to the representative. when the plumber got here he asked what the issue was. I explained it and he said the building water needs to be shut off. i had mentioned this to the rep who didn't pass on the information. when the plumber walked in he looked at the issue as said, 4 hours. i was taken aback but then within a minute he had an invoice ready and said it would be 480.00 per hour plus tax, i truly believe he had that invoice ready before he walked in the door. he gave me the total and i said nope , sorry to waste your time. he left. thing is i dated a plumber for many years and helped them on some jobs. i know how long things take. replacing a valve is not a 4 hour job. ask questions and read the fine print. i've never heard of that hourly rate, thats crazy. its too bad because i've used this company in the past and had great results but this time is a huge disappointment. buyer beware

Radfar E.

do not use. price is way higher than other carriers. i would not suggest anyone to use them. they charged 1500 for just replacement the gas control and pilot assembley.

Michael A.

Really terrible experience. My water heater pilot went out and it wouldn't light back up. Called roto rooter to come out the following day. They showed up 2 hours late, then the older gentleman is completely negative. ""Oh it's a rheem, these are the worst, probably won't be able to do anything for you."" Looks at it for 2 min, tries to light it the same way I did, gives up. Then he tries to upsell me to a new water heater for $5,000. Other plumbers and companies I've received quotes from are in the low to mid 2 thousand. Then on the way back to his truck, tries to blame me: ""you should've mentioned it was a rheem, we would've never come out"". I will never use this company and will for sure tell all my neighbors not to use them as well. Try to learn manners and to work with people that are clearly having issues in a more productive way.

Super Q.

Jose just did an amazing job. What I appreciate most is that they came out to give me an estimate free of charge. I like the ability to get more than one estimate and make a choice without paying a fee for no work at all. Thanks roto-rooter.

Mino S.

They responded quickly and locked us in based on that. But then they continued to tell us 30 more minutes over and over and then they showed up and charged $410 to simply clear a clogged drain which is 3x what it should be but by the time they actually showed we we were stuck with them because we needed someone quickly. We called the mainline to ask about pricing and they couldn't even tell us a price for a simple drain snake. Because they want to make you wait and then charge you an exorbitant price. Will NEVER use again. Complete scam.

Vickie A.

I got an estimate for a broken shower handle and it was $483/hr not including parts! Not worth it.

Briana L.

Called them because I have a leak. They came out and told me it was clog. They charged me for a clog. I realized it's still leaking. They sent another plumber out who told me the issue was completely different. I've been calling them everyday for the last 3 days. They don't want to give me a refund. They're A SCAM. $500 to fix a ""clog"" that wasn't even the issue. I was told I'd get a call back for the last 2 days. They didn't call me back, until I kept calling for 3 days. NEVER AGAIN. PLEASE DON'T WASTE YOUR TIME OR MONEY WITH THEM.

Gerald S.

Had a shower drain clog. Roto-Rooter came, looked at the drain for 2 minutes, and then said it was going to be $450 to clear the clog.
I called Adeedo Plumbers who came out the next day. They fixed the clog within 3 minutes and only charged me $69.
Will never call Roto-Rooter again.