Roto-Rooter Plumbing & Water Cleanup

AM D.

Rip off artists! Firstly their technician arrived two hours after the designated time and said he wasn't told about the time period. Then he said it would be 215. an hour (!) to unclog two storm drains in my patio. Thank goodness I refused to accept his estimate. Got another company who charged me half that for two hours work. It came out to around 60./ hr.

J S.

Had a plumbing issue at my home and Carlos came out to help. I cannot say enough good things about this guy-- smart, professional and honest. He quickly assessed the problem and had it fixed in less than 30 minutes. I felt that the price was fair and will rely on Carlos and Roto Rooter without hesitation the next time I have a plumbing issue.

catherine g.

This review is only for Carlos with Rotor Rooter, he's done a few projects for our apartment building. He's very professional, explains the work at every step, stays within the quoted amount and does a great job. We'll continue to request him :)

Brandon S.

Me and my roommate came home to our apartment unit to find that the tub had filled with waste from other people in our building. The toilet was full of water as well. After first calling Mike Diamond and then rescue rooter I called Roto Rooter and they sent Carlos within 40 minutes. Great guy. The situation was worse than expected so he called his buddy Hector. Together, this team of skilled individuals worked through the night and was able to have the main line clear by 4:30am. I would highly recommend these guys if you want great service.

Trapski O.

Marco the magnificent and Roto-Rooter saved me and provided prompt, exceptional service.

I essentially self destructed my toilet by accidentally flushing down a sizable piece of plastic that jammed and clogged the bowl and it's innards. Well played, young man.

Fortunately, I was able to make a same day appointment with Roto (on a Saturday) and my plumbing technician Marco arrived within three hours of my initial call. The dispatch also updated me no less than two times to let me know when to expect arrival.

Marco quickly diagnosed the situation and gave me the breakdown of the fate of my toilet and what it would cost me. He was also great about articulating what could make it more expensive and in the end we avoided the worst case scenario (thanks to Marco's experience and obvious efforts).

Happy to now have my ""go-to"" plumber in Marco & Roto-Rooter.

Lih T.

TOTAL RIP-OFF, DO NOT CALL THEM IF YOU DON'T WANT TO BE RIPPED OFF! I would give them a ZERO if I could! So I called them to unclog the sewer drain and the technician came to find that there were no clean outs for the house. He said that it will cost $450 to use a camera in the vent on top of the roof to JUST FIND the sewer line and to avoid any gas or water lines. Then he could locate the sewer line and put in a clean out and then unclog the sewer line. I asked him to give me a ballpark estimate and he can't give me one nor can he give me a timeline on how long it would take. I then asked him if he could try to unclog the drain and he said again that he cannot do anything without a clean out. So at first I told him to go ahead to use the camera, when I thought I'd call a contractor I know and he told me to stop him immediately and refuse his services, as he was RIPPING ME OFF! Once I told the technician that I didn't want his services any more, he offered me $335 to unclog the drain. What, now he can unclog it? By this point I didn't want him to touch anything to the house and I told him again that I didn't need his services.

He came back and charged me $97.50 to ""crawl under my house"" - all he did was stick his head into the crawl space looking for the clean out. And this was before he gave me the estimate. SO FREE ESTIMATE MY ASS!

Michael C.

Where do I start??! First off the dispatcher is very rude! I called several times to request a copy of my invoice. I was transferred almost 5 times only to get transferred back to the dispatcher who stated ""it was not her job"" after that I gave up and have yet to pay my bill. I've been a loyal client for years and Never had problems until now. I guess there is new people but still does not give them the right to be rude. I also tried reaching someone in the corporate office and never get a call back. Horrible Horrible. This company lost a good Client due to their office being unprofessional. Commercial clients beware.

caroline b.

Dynamic Duo Revealed. It's Fernando and Carlos who came to my house in Beverly Hills today. They did what they said for the price they said with no upselling or games even though the job took twice as long and was difficult. Another person from the company arrived named Ben. He only wanted to sell me on doing a clean out and digging up my yard before the two guys who were honest finished there job. Nothing else was needed and thanks to two decent guys I'm writing this review. Request these guys NOT Ben and you can trust all will be done to fix your problems fairly. Roto-rooter better appreciate them because if it was the other guy who came, this review would have been not good.

Jin Y.

Roto-Rooter Plumbers are the best!
Especially Marco at Roto-Rooter Plumbers, he's professional, honest and friendly.
Everytime, I called him and showed up on time, dignosed the problem correctly, and fixed it perfectly.

This is my 3rd time experience with Marco, he always gives me the best results.

Highly recommend without hesitation.

Steven E.

We had a mishap with sweet potato peelings in our garbage disposal on Thanksgiving day. Thankfully, we weren't hosting anybody, but we knew that it would be challenging to hire a plumber over the busy holiday weekend. I called Roto-Rooter on Saturday morning, and Carlos came over that evening. Not only did he provide excellent service at a reasonable price, but he was very nice and a had a lot of interesting stories to tell! He also honored a $20 coupon that I printed from the website. We are very grateful to be able to wash our dishes again, and learned our lesson about sweet potato peelings. I would call Roto-Rooter again if we have any more problems with our kitchen sink.