Roto-Rooter Plumbing & Water Cleanup

Kimberly D.

Our tech Jose Adam showed up within an hour of me calling for a clog that affected our whole bathroom. We got really fast and friendly service. He showed me the problems on the camera in our corroded pipes and was able to break through the clog very quickly. Prices were as expected as we had a large plumbing issue. Thank you, Jose for your efficient service!

Msmani H.

do not waste your money or time with this companys services, they will rip you off and charge you a buge amount for work that wouldve taken 2 minutes and they dont explain that to you. i had a plumber come in by the name of jose and he straight ripped me off charged me $400 to clean an aerator didn't even bother to try to atleast unclog the drain pipes as i asked

Courtney A.

I just had a great experience with this team from Roto router. I live in Westchester/Playa area. My pipes were a little backed up and by the time they got here I had a complete disaster on my hands. Ryan, George and Joe, plus a few others completely worked as a team to get this all completed for me. Not cheap but reasonable. Excellent service. 100% confidence in there skill set and approach. I strongly recommend this company. They are very responsive and thorough.

Clare E.

I had someone come to my house to give me an estimate for a clogged bathtub. He looked at it with a flashlight and told me that they ""charge $495/hour"" and it should only take an hour ""unless I need to call out the camera guy.""
Ridiculous. It was hair clogging my drain and another company (Tip Top Drain Pro) cleared it for $175 in about 10 minutes.

Mommy J.

Run don't walk. This company is the worst. Tech came out to unclog mainline from the house he gave a high quote and then they let you talk them down and tell you there won't be any warranty. Then the next day we have the same problem. Call back to speak with supervisor who is condescending and rude. Worst customer service and don't fix what they claim to.

Brenda L.

These guys charged $400 for drain camera
no estimate was given I asked if they saw anything that needed to be repaired and he told me he wasn't sure but maybe $7000 to repair sewer pipe. Communication skills were poor. No further details. I called the office and they were not concerned. I never heard from them following that day. So I called another company Nexgen, the guy from Nexgen ran the camera and advised me of the issue. They Immediately provided a written estimate for two different options.
Nexgen was very professional and honest. During this experience I related to several other plumbing companies what Roto Rooter had done they ALL said ROTO ROOTER was a rip off company. NEVER. Again very unprofessional and dishonest. Avoid this company.

Karen R.

RUN THE OTHER WAY!!!! I would give zero stars if allowed!!
They will literally steal your money and do the worst crappy job!!

They ruined my fixtures and all they said was OOPS! They were working in the bathroom and started to knock out the tiles in my kitchen!!! I had to run over and tell them to stop!!! They left a huge puddle under my sink! They did a VERY EXPENSIVE repiping job and I am STILL having BROWN WATER!

If you get JEFF as your technician, RUN!!!
He literally ruined so many things in my house and doesn't take the blame.

I was quoted for copper pipes and they did PEX because it was easier for them! I said that Pex should be a cheaper price for me. Jeff flat out said NO!

They left a huge hole in my wall outside and NEVER TOLD ME!!!

I tried calling customer service and still 3 weeks later, I have YET to hear back from any manager!

This company does awful service and just robs you!

THEY WILL TRY TO TAKE ADVANTAGE OF YOU, ESPECIALLY IF YOU ARE A WOMAN!!!

No one cares about you at this company!!

Crooks! Crooks! Crooks!!

Zoie F.

Like many others here (Mark, Gregory, etc) I can stand with them when I say do NOT bother to call Roto-Rooter for your plumbing needs. Our stories are very similar - my shower drain was clogged and I needed someone to come and snake the drain. Previously we have gone with Mike Diamond, and had wonderful (and realistically priced!) service from them - however this time they were not available to come out for several days & to live without a shower for three days was just unrealistic for our family. My husband told me to call Roto-Rooter and Roto-Rooter said they would be available that day --- within the next four hours, however they would not give a quote over the phone. The customer service agent on the line told me that a plumber would come out, ""take a look at the issue"", and then provide me with an on the spot quote which I could either accept or deny.

The plumber was there within 2-ish hours of my phone call. He was a nice man, and very respectful. However, like many of the other comments here his quote came in at over $400. If I recall correctly, it was closer to $500! I promptly told him thank you, and that I would walk him out. He said he could cut me a deal and lower it to $400, which I said was still too much. We haggled for several minutes and eventually he said $300. I told him my top line was $250. Honestly, I didn't even like to pay that much, but I needed to have my shower fixed so that I could bathe my child.

He agreed upon $250, and within about 20 minutes my shower was fixed. Again, the plumber was not the problem, he was nice. But their shady business practices---yeah, I just can't get behind that at all.

Zero stars, do not recommend.

Mark B.

Do NOT - Repeat Do NOT - use these clowns for any plumbing repairs.

I called on a weekday - non holiday - during normal hours and asked to have someone come out and snake my mainline. First clue they are not reputable, is that they would not give a price range over the phone.

3 hours later some dufus arrives in a 4 door beat up Chrysler 200 and wants to inspect the water damage and hands me a marketing brochure for water damage clean up - no snake, no plumbing tools - just brochures!!

After I send him away the technician magically appears 1 minute later and proceeds to tell me that a simple main snake clean out is $440 - yeah $440 for 10mins work to snake the main.

What a joke, do not use Roto Rotor - they are 100% a scam - I called MIKE DIAMOND and they quoted me over the phone $99 - and guess what, that's what it cost and they did a great job and cleaned up after the job.

Fred S.

steer clear- the plumber came to unclog a toilet and said he had to remove the fixture from the wall for 680 dollars. I insisted he simply snake out the pipe which he ultimately did after he disagreed with me. He charged 250.00 for the five minutes of work. Since it was a holiday weekend I paid to get him out of the house. roto-rooter is a scam.