Roto-Rooter Plumbing & Water Cleanup

Michael C.

Where do I start??! First off the dispatcher is very rude! I called several times to request a copy of my invoice. I was transferred almost 5 times only to get transferred back to the dispatcher who stated ""it was not her job"" after that I gave up and have yet to pay my bill. I've been a loyal client for years and Never had problems until now. I guess there is new people but still does not give them the right to be rude. I also tried reaching someone in the corporate office and never get a call back. Horrible Horrible. This company lost a good Client due to their office being unprofessional. Commercial clients beware.

caroline b.

Dynamic Duo Revealed. It's Fernando and Carlos who came to my house in Beverly Hills today. They did what they said for the price they said with no upselling or games even though the job took twice as long and was difficult. Another person from the company arrived named Ben. He only wanted to sell me on doing a clean out and digging up my yard before the two guys who were honest finished there job. Nothing else was needed and thanks to two decent guys I'm writing this review. Request these guys NOT Ben and you can trust all will be done to fix your problems fairly. Roto-rooter better appreciate them because if it was the other guy who came, this review would have been not good.

Jin Y.

Roto-Rooter Plumbers are the best!
Especially Marco at Roto-Rooter Plumbers, he's professional, honest and friendly.
Everytime, I called him and showed up on time, dignosed the problem correctly, and fixed it perfectly.

This is my 3rd time experience with Marco, he always gives me the best results.

Highly recommend without hesitation.

Steven E.

We had a mishap with sweet potato peelings in our garbage disposal on Thanksgiving day. Thankfully, we weren't hosting anybody, but we knew that it would be challenging to hire a plumber over the busy holiday weekend. I called Roto-Rooter on Saturday morning, and Carlos came over that evening. Not only did he provide excellent service at a reasonable price, but he was very nice and a had a lot of interesting stories to tell! He also honored a $20 coupon that I printed from the website. We are very grateful to be able to wash our dishes again, and learned our lesson about sweet potato peelings. I would call Roto-Rooter again if we have any more problems with our kitchen sink.

christy r.

This Company saved me. I had a pipe leak in my ceiling and approximately 1am we found it on a Friday/Saturday morning 6/28/14...I am a single parent and was upset as I had called 911 Plumbing at 1am and they were sending someone over before 3am for an extra $350, which, I did not care as my house was in danger and the ceiling was bowing.
911 called a little before 3 to ask me if I still wanted them to come as they went on a commercial call and won't be coming to my house. Panicked I got a hold of Roto- Rooter and they came out as soon as they could , while helping me on the phone with my situation. They were so nice and helpful and George Quino came out and replaced the pipe and even gave me the number to a ceiling restoration company. The did not charge me an extra fee either.
If it had not been for this company and their staff my house would be in bad shape today. They were wonderful from the phone call to the serviceman.

Dee J.

250$ to snake my damn main pipe? Gtfoh. Overcharging is their thing. Find another sucker.

Eleni M.

I unlike the previous reviews had a great experience with our tech. I had a huge problem with my main line being clogged on a property I own in Los Angeles. They came out the same day that we called them and did the exploratory camera so show us what the problem was. I had previous used a non-licensed plummer which ended up being a huge mistake of which I was paying for it now. Anyway Roto-Rooter did a quick efficient job and keep us updated through the entire process and were done in 3 days. I received their written guarantee on the work that they did and have had follow up calls from them to make sure all is working properly.
I would highly recommend them for any project you need, they were kind courteous and efficient

Carl M.

Wow, what a collection of crappy reviews we have for these guys, and I'm not at all surprised. As usual, I should have checked Yelp before I engaged their services. My experience of a pretty simple job (insinkerator replacement) did not go smoothly, including some collateral damage to the undersink area. In the end the job was done, but let's just say that these guys won't be my first call in future!

Leslie C.

Total disaster, start to finish. Incompetence and deception that could cost us a brand new washing machine - on top of the $250 installation fee we paid for someone to break our machine. This Roto-Rooter branch clearly has the worst reviews and I wish I'd know that before I called the main number. (I have had excellent Roto Rooter service before. This was horrible.)

We made the appt online, got an email confirmation, as well as a phone call confirmation for a 4-6pm appt. At 6pm, we called back the confirmation # - and they had no record of appt. We called the original number, they did have the appt on the books, and were told the plumber would be late. He showed up at 8pm. Even though we'd said the appt was to set up washer and dryer, he needed parts and said he'd come back the next day at 10am. He was back at 11am, and it was an epic 3 hours of installation though there was nothing out of the ordinary. At one point he left for parts again. Then finally, it was all over and he said he'd changed a gas valve and we needed to let the room air out for an hour before used the machine. We paid the $250 bill and he left.

We gave it an extra hour just in case. I loaded the washer, went to turn it on - and the knob came off in my hand. It was broken. Worse - it was covered in white glue! He'd broken the knob and then tried to glue it back on! Mistakes are one thing - lies and cover-ups are another.

We realized all the clues after the fact:
He's a plumber who hooked up a washer - but never ran it to see if it was working properly (because he couldn't turn it on with a broken knob.)
He went out for parts again (my guess is it was glue.)
He said to let the room air out (that was to let the glue dry, which it didn't.)
We called in an appliance repair company. As a result of the tech's breaking the machine, have to replace the entire panel - $400 for the part, and then $300 for the labor. This is in addition to paying Roto Rooter $250 to hook up a machine that was broken by the tech.
Supposedly a supervisor is coming to see us tomorrow and see the machine. He said they'd pay for repair and we can only hope Roto Rooter will follow through. If they do - I'll remove my 1 star review.

Lori W.

I called this place because the dental office where I work had a blocked suction line. I told the guy who answered the phone that we needed to snake 150 feet. He said they could do that and that they were commercial building plumbers. The guy who shows up could only snake 40 feet. WTH? Why tell me you can do it when you really can't. Would never use them again.