Roto-Rooter Plumbing & Water Cleanup

Charlie M.

Waited 4 hours for a service between 6-10 PM
In Scottsdale. Az. Required text notification Did
not inform me the call would arrive from a 201 area code. I always block spam calls coming from 201.
Realized with a text message Roto -Rooter called & passed my service time to another client. Cancelled the service for 11-12 PM. Wasted 4 hours of valuable time for a dysfunctional service !!!! Unfortunately the service was for a close friend.

Sarah E.

I am very impressed with this company. We had sewage back up into our house and they came the second the order was placed, located the issue, and were digging and repairing pipes that day. They worked on it all day and into the night when the sun was down just to make sure we would not have to go without water. Chris Specht the product manager was professional and extremely nice. He took his time to show me everything and explained it all in depth. I highly recommend them.

Oscar P.

Called this company out because the last company I called charged me for work that would not warranty, Rotor Rooter can out tonight with a great price to fix my drains and after not able to fix they did mot charge me a dime

Lauren M.

Ask for Lorenzo Carson! He's dependable and trustworthy, and always gets the job done. Lorenzo has helped us with a number of plumbing issues in our house and can always rely on him to fix the issue. On big jobs (replacing a sewer line) and smaller jobs (unclogging a kitchen sink) I highly recommend.

Marvin C.

I was thankful for the team to send out Lorenzo. He was full of knowledge and information. His insight and help is very appreciated to me as a first time home owner getting to know more about my property. Lorenzo showed up to my house early morning of 10/07/19 to clear my main sewer drain. Found out and advised I have a septic tank and the location of it. Thank you Lorenzo and thank you Roto-rooter.

Logan E.

Had an amazing experience with Roto-Rooter! Lorenzo was the plumber that came to help us out and he did a great job! He was knowledgable and fixed everything perfectly. At first I actually had a different plumber come out to take a look at the problem and he was not able to fix it, so I called Roto-Rooter and I am very happy that I did. If anything ever goes wrong again in the future I am just going to call them first. This was also on a Sunday night and I needed the problem fixed as soon as possible. I am very happy with the service and quality I received! Thank you again Lorenzo, you were great!

Matthew P.

Best plumbing services I have ever had. Best experience and definitely will use them again. Jesus was very professional and courteous, very knowledgeable and came earlier then expected.

Colleen G.

We had a clogged drain and Jesus came on a Sunday night and 30 minutes earlier than planned! He was so kind and fixed our problem quickly and efficiently. We love Jesus- give him a raise! We can always count on Roto-Rooter!

Nic J.

Get ready, because this is a doozy.
My wife and I were in the process of purchasing a home. We hired Roto Rooter to come and do a thorough inspection of our pipes (it's an older home.) Technician came out and said there was a slight belly in one of our pipes, but it was nothing to be concerned about, but that was the only issue he'd seen.
Fast forward to about a month being in our home. Our guest bathroom tub backed up. Like, a lot. We called a plumber, he came out and snaked the drain. Everything's good. Then, in December, RIGHT AFTER we had our backyard redone, we had another issue with the tub backing up. Called the plumber again, he came out and snaked the drain and used his camera to see what the issue was. He saw the belly (again, we were told not a big concern by RR,) but then he went further down the line and guess what he found? A pipe that was full-on collapsing! He assured us that there was no possible way it could have happened in the short amount of time we'd lived there. He estimated it would be FOUR THOUSAND DOLLARS for repairs, not including the fact that we'd have to get our brand new yard pulled back up!
So, I call RR to see what was on the notes the tech had taken and get the video of his inspection. The woman I spoke to, who was very nice, told me that it showed video was taken and read me the notes. However the person who had access to the video was out for the day but they were sending an ""action notice"" of top priority for me to get a call back the next day. The next day never came.
So, I call again. Same situation. I call again. I get the run around again. To save time, I have called no less than 15 times without a response from ""Raquelle"" or her manager ""Mary.""
Fast forward again, now it's the beginning of March. I made my first call in January. I call Roto Rooter. Again, the customer service rep was very nice, she seemed to understand my frustration and got me in contact with a technician. When I spoke with him, he offered to come and do another inspection. I politely declined as we already know what the issue is (and I was not about to pay them to ANY type of work.) I asked him about the video and he said there was no video. Now, since you've read this far, you may remember that on my VERY FIRST CALL I was told that they had the video, but the rep didn't have access to give it to me. I responded with, ""well, either you're lying to me or the original rep lied to me."" He responded with Roto Rooter gave us a discount (what?) on our inspection because the camera they used didn't have video capabilities. Again, what? I assure you, a discount was never discussed when we used their company to do our inspection.
I write all this because I just called Roto Rooter again. I asked for ""Raquelle"" specifically. Again, she wasn't in the office, nor was her manager. At 2pm. On a Wednesday.

DO NOT use Roto Rooter. Just don't. Save yourself time and money and find a local plumber who will actually respond and take your frustrations seriously.

Dear Roto-Rooter,

I worked in customer service for a long time. When someone calls with an issue, you find a solution. Period. I hate the idea of being an anonymous ""keyboard warrior,"" but given the amount of times I've attempted to speak with someone, I was left with no choice. Someone needs to step up and take responsibility for your negligence and pure disregard and disrespect for your customers. It is unacceptable and you'll continue to hear from me, in every humanly way possible. If you read this and would like to discuss this further, you'll find my number and email in the various apparent messages and emails you've not responded to.

Christopher B.

Do Not Use - Hazard To Your Sanity. I called them at 8:00 AM and they told me they would be out at 11:00 AM. Every two hours after 11:00 AM they called me saying they would be out. Not surprisingly they never came out. I stayed home the entire day waiting for them, terrible service. I even asked them if we should rescehdule for tomorrow, there comment was ""No Sir we will be there today"" Had no opportunity to call someone else etc....very frustrating.