Roto-Rooter Plumbing & Water Cleanup

Logan E.

Had an amazing experience with Roto-Rooter! Lorenzo was the plumber that came to help us out and he did a great job! He was knowledgable and fixed everything perfectly. At first I actually had a different plumber come out to take a look at the problem and he was not able to fix it, so I called Roto-Rooter and I am very happy that I did. If anything ever goes wrong again in the future I am just going to call them first. This was also on a Sunday night and I needed the problem fixed as soon as possible. I am very happy with the service and quality I received! Thank you again Lorenzo, you were great!

Matthew P.

Best plumbing services I have ever had. Best experience and definitely will use them again. Jesus was very professional and courteous, very knowledgeable and came earlier then expected.

Colleen G.

We had a clogged drain and Jesus came on a Sunday night and 30 minutes earlier than planned! He was so kind and fixed our problem quickly and efficiently. We love Jesus- give him a raise! We can always count on Roto-Rooter!

Nic J.

Get ready, because this is a doozy.
My wife and I were in the process of purchasing a home. We hired Roto Rooter to come and do a thorough inspection of our pipes (it's an older home.) Technician came out and said there was a slight belly in one of our pipes, but it was nothing to be concerned about, but that was the only issue he'd seen.
Fast forward to about a month being in our home. Our guest bathroom tub backed up. Like, a lot. We called a plumber, he came out and snaked the drain. Everything's good. Then, in December, RIGHT AFTER we had our backyard redone, we had another issue with the tub backing up. Called the plumber again, he came out and snaked the drain and used his camera to see what the issue was. He saw the belly (again, we were told not a big concern by RR,) but then he went further down the line and guess what he found? A pipe that was full-on collapsing! He assured us that there was no possible way it could have happened in the short amount of time we'd lived there. He estimated it would be FOUR THOUSAND DOLLARS for repairs, not including the fact that we'd have to get our brand new yard pulled back up!
So, I call RR to see what was on the notes the tech had taken and get the video of his inspection. The woman I spoke to, who was very nice, told me that it showed video was taken and read me the notes. However the person who had access to the video was out for the day but they were sending an ""action notice"" of top priority for me to get a call back the next day. The next day never came.
So, I call again. Same situation. I call again. I get the run around again. To save time, I have called no less than 15 times without a response from ""Raquelle"" or her manager ""Mary.""
Fast forward again, now it's the beginning of March. I made my first call in January. I call Roto Rooter. Again, the customer service rep was very nice, she seemed to understand my frustration and got me in contact with a technician. When I spoke with him, he offered to come and do another inspection. I politely declined as we already know what the issue is (and I was not about to pay them to ANY type of work.) I asked him about the video and he said there was no video. Now, since you've read this far, you may remember that on my VERY FIRST CALL I was told that they had the video, but the rep didn't have access to give it to me. I responded with, ""well, either you're lying to me or the original rep lied to me."" He responded with Roto Rooter gave us a discount (what?) on our inspection because the camera they used didn't have video capabilities. Again, what? I assure you, a discount was never discussed when we used their company to do our inspection.
I write all this because I just called Roto Rooter again. I asked for ""Raquelle"" specifically. Again, she wasn't in the office, nor was her manager. At 2pm. On a Wednesday.

DO NOT use Roto Rooter. Just don't. Save yourself time and money and find a local plumber who will actually respond and take your frustrations seriously.

Dear Roto-Rooter,

I worked in customer service for a long time. When someone calls with an issue, you find a solution. Period. I hate the idea of being an anonymous ""keyboard warrior,"" but given the amount of times I've attempted to speak with someone, I was left with no choice. Someone needs to step up and take responsibility for your negligence and pure disregard and disrespect for your customers. It is unacceptable and you'll continue to hear from me, in every humanly way possible. If you read this and would like to discuss this further, you'll find my number and email in the various apparent messages and emails you've not responded to.

Christopher B.

Do Not Use - Hazard To Your Sanity. I called them at 8:00 AM and they told me they would be out at 11:00 AM. Every two hours after 11:00 AM they called me saying they would be out. Not surprisingly they never came out. I stayed home the entire day waiting for them, terrible service. I even asked them if we should rescehdule for tomorrow, there comment was ""No Sir we will be there today"" Had no opportunity to call someone else etc....very frustrating.

Janey T.

Edmond from the Glendale Roto-Rooter is my hero. For months our drain has been chugging along. Finally, I had enough. Edmond spent literally hours making certain our pipes were clear. His professionalism and competent demeanour were surpassed only by his ability to find and rectify our problem. Five stars is not sufficient to describe my complete satisfaction.

Kaila A.

My landlord called to have someone sent to my apartment around 2pm for an urgent plumbing situation. My toilet was leaking from the bottom and flooding my apartment. Nobody arrived until 6:30. The plumber, Bill, came in around 7. He looked at the toilet and tub, told us they were broken, then went back outside to call my landlord. He was out in his truck from 7:15-8. At 8 he just left. Never came back in to tell us what's going on. Never fixed anything. I was outside when he left and he couldn't even inform me he was leaving. He also tracked wet. footprints all over my apartment that I had JUST gotten the floor dry on.

Diana H.

Technical came out to unclog the drain, we paid $240 . For this price, our bathtub and bathroom should have been spotless like when the technician began. It was not. He left black stuff all in the tub, on the floor and smudged fingerprints on the toilet seat. If this was the $69 special, sure but at $240 the room should have been spotless like no one had been in there. Wouldn't recommend or use again. I did call to report this, was told someone would contact me. That never happened.

Dexter D.

Mike Towe and Edmond Brown came out to clear a clogged sewer line. This was my first experience with this type of problem and those two gentlemen were professional, kind, and an overall pleasure to work with. I would recommend them to anyone with a plumbing issue. Thank you Mike and Edmond

Nancy G.

Back in 2013 I came home from a vacation and found my bathroom toilet was not flushing right. I called Roto-Rooter to come out. It was a Saturday or Sunday. Roto-Rooter wouldn't give me an estimate over the phone. It took the guy a few minutes to find a brush head that was used by my cleaning company. Roto-Rooter charged me over $250 for that service. I understand a weekend charge, but why is there a weekend charge if you advertise that you are available 7 days a week? It is misleading. I did purchase a jug of enzyme solution to help keep the drains running. That still was a huge charge for a few minutes work. I will never use them again. It was a complete ripoff. I wish I had done this years ago.