Roto-Rooter Plumbing & Water Cleanup

Fred Z.

I have been calling since this morning trying to get someone to come out to my tenants house she an her small daughters have been out of water since 7am. I have been waiting several hours for a call back from them. After getting angry with them they called me back to say they already reviewed the problem and sent me a proposal for $6,700 and won't be able to do work till maybe Monday. Now that's it's late in the day it's really hard to find someone now

Karl S.

Recent update:-
we contacted the Arizona Attorney General's office and made a complaint through them, they contacted Roto Rooter Glendale. Roto Rooter refused to take any responsibility over several correspondences regarding stuck snake in our pipeline until finally they had no leg to stand on. They said they had issued a reimbursement check, we said, give us a copy of the canceled check - they could not produce it, A couple top managers have since been let go from what we understand. We finally got reimbursement after eight months for their incompetence. I would be very cautious about using this company in future unless you're feeling very lucky.

Julia C.

The price was astronomical for the service provided. The total was $804.99. The toilet was flooding into the tub, with the cause being root intrusion. The only reason I accepted was because it was my only day off in the foreseeable future, and I had no time to search around for prices.

After they cleared the clog, they had the gall to try to sell me a clean-out installation for almost $6k, to which I scoffed at.

Kristina C.

No show for 2 days in a row. We waited around, and even changed our schedule to accommodate the appointment. Dispatch would make it sound hopefully they we going to show up. Use a different company if you actual want someone to show up.

Joe T.

So today I had rotor rooter come out to my home. 2 yahoo plumbers came out and quoted me 450 right off. It was a kitchen clean out for my kitchen drain. Nothing hard. This type of BS is what people are tired of. Rooter Ranger is coming out with a 150 cap on the same service. Rotor Rooter YOU SUCK. PEOPLE PLEASE DO NOT USE THIS BS COMPANY.......

B B.

horrible over prices kept changing the price stated they would move water line but didn't float was put too high and flooded. they wanted to get paid for the job said they would come back sat never did. they do not deserve even a one star

Pen K.

Kitchen sink was clogged, Rotorooter came out and did a minimal job on getting sink to empty at $419. They then suggested a camera to view where the clog is located (so they agreed it was not cleared, but running slowly). $169 for the camera guy to come 2 days later. Camera showed clog at about 9 feet in. He would not clear it because he is just the camera guy!?? So another guy came out the next day, said if he were to cable the drain again, it is not covered under their 6 month warranty, because the drain is clearing - altho very slowly. He wanted another $419 to clear it, OR $990 to do a high speed water jet. At that, I asked him to leave.
Hired Universal Drain the following day, took him 10 minutes to completely clear the clog, and he checked the main outdoor drain, all 4 bathrooms plus he made several recommendations on how to ensure all drains and toilets stay clear forever! Highly professional and very reasonably priced.

Craig B.

The price was changed in the middle of the job. $112 for pulling the toilet. You should have pulled it from the beginning. The technician kept trying to explain that it was cast-iron pipe and if there was a problem. No camera has been ran down there to verify any issues with the cast-iron pipe. So having said that, I won't be calling themmmm

Cynthia S.

I purchased a water heater from Roto rooter one year ago. I was in shock when they gave me the bill, for a water heater they charged me $2,350 dollars!!!!!!! This unit started having water leaks since day one!!! I reported the problem, they sent a technician but they refused to change the unit. I kept having water leaks, so knowing that I had a supposed 6 year guarantee I called to get the unit replaced.
The technicians kept scheduling for later because of the weekend, or because of the holidays....excuses. I kept calling and finally 3 technicians show up and replaced the heater! But with another big bill!!!!! So I ended paying for the second unit on full!!! The guarantee is a scam and everything was a scam and a TERRIBLE experience!!!!!!
Do not get water heaters from this company!!!

Jd E.

First time, this month, had Robert, for a clogged kitchen drain. Was happy, wrote good review--too soon. Ten minutes after his departure, started the dishwasher-=-which flooded the kitchen. Finally got a Senior tech, Andre W. (and good trainee, Ty), who not only sorted the problem, but went deeper--one problem had lead to another, in this 1959 home. He took the considerable time, was kind, checked everything worked before leaving...the ultimate professional. He deserves a raise, flowers, chocolates, world peace and a pony. Am removing one star b/c communication at RR is a problem: branch manager Mike never returned calls (left 3 messages), and some dispatchers hadn't the right info, or didn't act on it.