Roto-Rooter Plumbing & Water Cleanup

Mishelle G.

Wow!
The service I received from this company is absolutely amazing. I was unable to use my bathroom/dishwasher/washer for two days and called these guys and I am so thankful for them.

Mason and Jonathan are so awesome! Both of them are communicative, efficient, personable, informative. They not only fixed the issue with my plumbing extremely fast, but they provided me with tips to prevent it in the future.

They also don't make you feel embarrassed about your most private moments.

Shoutout to Anastasia on the phone, as well!

I highly recommend these guys! :D

Taylor G.

Absolutely worthless. Left me waiting for over a day and a half. Every damn time I called to ask what was up they said the guy was around the corner. Will never use or recommend. Still never sent anyone out. Finally had to cancel completely because they just make up random notes in their system. Sucks. Terrible. That's all. Just seriously...don't use

Sandi E.

If I could leave no stars, I would and I'm sorry this is such a long review but the details are necessary. My elderly mother is trying to buy a house and we needed a quote and inspection report on all of the items that needed to be repaired or replaced. Initially, all was great. Jordan came out and went through the house and told us we would have the report that evening or the following day. The following day, a Friday, our realtor called Jordan and he said the office had everything to put the report together but that their computers were down. They assured our realtor that they would get it done as soon as the computers were back up. Now, keep in mind that we are running out of time on our inspection period and my Mother needs a place to live.

The following Monday, our realtor called again, repeatedly. The office staff stated that our realtor was blowing up their phones and that they would have the report done by day end. The next day, Tuesday, our realtor called to see where the report was. To no avail. The realtor was told that they needed to reach Jordan again but it was his day off. The realtor eventually spoke with the ""manager"" and was told that they would get in touch with Jordan and complete the report. When it didn't come the realtor called again was told that they didn't appreciate having their phone blown up. The realtor eventually got the report and it was missing items and had 6th grade-level typos (ex: ""peddle stool sink"" instead of pedestal sink - this is a plumbing company writing this).

The realtor went back to them, got some serious attitude and was eventually told that maybe we should go somewhere else, which we happily did. We missed our inspection date but that's okay. We're happy to know how these people operate and we can tell the world about it on Yelp and plenty of other places. The realtor, who used to use them exclusively, will never use them again either. This business is horrible and with this attitude won't be around much longer.

Save time and aggravation and bypass this business.

Leslie L.

Called last week to schedule, representative was very pleasant. Had Jason Blohm out today for a clogged line. Excellent job, line is clear, excellent customer service! He thoroughly explained what he was doing, which I very much appreciate. I'll definitely be using them in the future.

Charles E.

That can't use soldier , they can't really do plumbing. If your pipes are soldered together you are out of luck. Call a real plumber.

Lupe M.

I cancelled my appointment because they said they had a 2-3 hour delay. I was afraid there would be more of a delay after that. Looks like they may be overbooking. I took the day off work so I didn't want to waste my time. I called Southwest Plumbing and they told me they would be out in about an hour. I only booked my appointment wutg Roto-Rooter because I saw the truck in my neighborhood. I didn't read the reviews. What a mistake. Next time I'll ask the neighbor first.

Silva R.

I Guess Yelp Only Lets U Leave One Review So Here We Go. Duana Sammons Gets 5 Stars. He Was The Best Plumber I have Ever Seen And experienced. Thanks For The Great job Duane! Now for the Service Of There Office; They Get -5 Stars. How Do U Give A service time from 12 To 3 And At 4 I Call Them And Say That They Don't Have Anyone Free Yet. If U Set A Time Be There For That Time! I was told after the fact that they were slow and there was no reason they should have not shown up!

Daniel B.

About a week ago, I had a gentleman come give us an estimate on how much the Plumbing Camera Locator would costs us to detect any breaks into the line of the house. I thought the estimate was reasonable and decided to pay for the job. However about 20 minutes ago, Matthew the tech reached out to me that he was outside my house when I was previous told ""I'll get a call 30 mins- an hour"" before hand. I informed Matthew that I will need to reschedule so his responds was ""Thank you for wasting my time"".

Words can not describe what a terrible situation I was placed in. I was literally about to pay 300 bucks for a license professional to only tell me ""I was wasting his time"". There are plenty of competition out there who does not belittle customers with passive aggression behavior. I strongly urge Future customers to take their business elsewhere.

Joette B.

Josh saved the day installing a new shower cartridge in a VIGO shower tower which was his first time working with this product. He reseached the part needed, I ordered it myself because the plumber from Collins Commercial Services which I was assigned to from my home warrantee company OneGuard was lazy and didn't do any research. A week lapsed and issue still unresolved. Josh installed the part and I was so grateful for his knowledge and kindness.

April L.

I made an appointment last Friday for a technician to come out on Monday from 8-10. At 10 I called the office and canceled my appointment because no one had called yet at the time. I wasn't even asked if I wanted to reschedule and no apology for the technician not calling yet. After reading some of the reviews I was actually happy he didn't come.




Update: Received a generic reply like all the other negative reviews. The date/time of my appointment were listed as well as my name. How hard is it to locate call that was canceled and contact me directly?