Roto-Rooter Plumbing & Drain Services

W C.

We have been loyal customers for years and recommended Bond to several others. After two terrible experiences in a row, we will never use or recommend them again. Unfortunately, they are not the reliable and honest company that they used to be. In the past, we have had two on demand hot water heaters descaled by one technician for $190 plus tax. The process was quick and the tech knew what he was doing. In December, we had ONLY ONE heater descaled. Two technicians showed up but one was obviously a trainee as he did nothing but stand around while the ""lead"" tech told him what he was doing. However, the ""lead"" tech was obviously not familiar with how to descale an on demand hot water heater either. He asked for our owner's manual, which he spent time reading trying to figure out how to clean the system. When he still could not figure it out, he called someone several times who seemed to know how it should be done and talked him through it. When he was not calling others to inquire how to do his job, he was taking calls from another crew and trying to talk them through whatever job they were doing. During the longest amount of time that he was not on the phone, another Bond crew pulled up in our driveway and both men went outside and hung out in our driveway talking to them for a significant amount of time. Eventually, in theory, he completed the job while the second guy stood around watching. Once they left, we found our owner's manual soaked in water. It took two months to receive an invoice and find out they severely overcharged us. We were charged $380 plus tax! That is twice the price for half the work done in the past! I have tried, unsuccessfully, to inquire about this huge discrepancy multiple times. They simply do not respond. I finally gave up today and paid $406.13 for the descaling of ONE heater!

Our terrible Bond experience does not end with getting ripped off. Before receiving the overcharged invoice, since it took two months, we scheduled an appointment for a clogged toilet that was backing up into the shower. Long story short, after THREE NO CALL, NO SHOWS and three days wasted staying home all day waiting for them to show up, we found a new plumber who showed up exactly when he said he would, showed he was knowledgeable and did quality work for a fair price. We received his invoice the very next day. Bond is no longer a honest reliable company and we will never use or recommend them again.

Dianna S.

The service I received from Bond Plumbing was professional, intelligent and courteous. As busy as everyone is these days, owner Larry Mapes took time on several occasions to discuss specific problems I was having with my home water heater. When the situation became an emergency, Lacey was able to move my appointment up and the problem was diagnosed and resolved promptly! Service techs did a great job also! I highly recommend Bond Plumbing!
DR

John R.

This company evidently does very good work and has all the business they can handle. I called and while very briefly describing my issue got a rather snippy response: ""We're 5 to 6 weeks out."" Okay Bond Plumbing, sorry to bother you. Happily, my problem was not an emergency, but I will not be calling them again!

Edit: 09/13/2022
As a result of a reply from the president and owner of this business within hours after my initial post, I am revising my rating from 2 to 4 stars. Being a former business owner myself, I understand the problems and frustrations of finding and keeping skilled employees. From the other reviews, this company may very well do 5 star work. However, I view plumbing as a service business, and a big part of service is providing it when the customer needs it. Who can wait 5 to 6 weeks if they have an emergency? My issue was not an emergency, but it was progressing, so I felt it needed attention before it became one. Although I had to get my problem fixed elsewhere, it is nice to know that the owner of this business is closely involved and concerned with its daily operation.

c. b.

The people at Bond Plumbing are great. The woman who schedules the appointments could be a plumber herself. She had so much helpful advice, really knew her stuff. Also, she was reassuring when I described problems. The plumbers themselves were friendly and knowledgable and had access to materials if they found they needed something once they arrived. They are a true part of the community, putting people without heat first, as is appropriate. I used them over a few months to correct a number of problems with heat, leaks, and installing new fixtures.

John H.

Larry and his crew have kept my home and rental house going strong for over 15 years. From putting in a solar water heating system, trenching a new septic line, saving my well from flooding, as well as to simply fixing faucets-- they do it all. From big jobs to small jobs, Larry and his team are smart and professional. Bond Plumbing gets any job done here in Taos.

Paralee K.

Bond Pluming was able to assist us the next day when our sewer line was backed up. The three man crew worked in a focused dedicated fashion to do what others never did to clear the line well.

Deborah R.

I had a plumbing problem in my sculpture studio and called Bond (Valverde Energy) for help. They returned my call promptly at 8am and came out quickly to access the problem. The first team seem confused a bit and did not have equipment to auger the lines, but the second team that came really knew plumbing. They assessed the issues and methodically went through checking all of the obvious. The checked and pressure check everything before they left and did everything I asked them to do.

Anne R.

They really are as good as it gets. I called, around noon, to see if they could come out right away, since the house was being painted and I needed to know where a water stain was coming from. They were really busy, but were able to get someone here the next morning. They sent Diego and Herbert, who were great. They found the problem and I had them check my heating system, since I had water marks around it. They recognized the problems right away and I had them fixed. Best service I ever had. I would feel perfectly comfortable calling this company anytime I have a plumbing problem. It's worth whatever the charge, which is quite reasonable, to have peace of mind and know your house investment is in good hands. Thank you Bond.

Jackson G.

My heating system went out during a 10 degree night. I called the next morning and they were booked. Said they would squeeze me in. The repairmen, Paul and Marcos arrived within four hours of my call. They were courteous and knew what they were doing. They fixed things properly and were on their way. The rates were very reasonable. Couldn't ask for more.

Margot J.

The plumber was running an hour late but he called to let me know. Diego was very nice, friendly and fixed my two faucets. I would definitely use Bond plumbing again. Yes I would recommend Bond Plumbing Heating.