Roto-Rooter Plumbing & Drain Services

Neto G.

The people on the phone Becky changes prices and is extremely rude. I was quoted a price for a service then called back for the service and the price increased over $100. When I asked about the increase, I was told that was always the price and there weren't any notes of anything else quoted. I asked to speak to a supervisor, and I was denied. Horrible customer service and they are out to take advantage buyer beware. They will try to take advantage of you.

Susan W.

My brother in-law is a plumber and works for a company similar to Roto-Rooter but based in Charleston, SC. For the work being done he (brother-in-law) already told me how much I should pay for the service (about $150-$200, depending on whether I provided the materials). I was shocked to have the plumber come out and give me a quote of $468 for a simple faucet replacement and that's without providing the faucet! After a little bit of haggling I was able to get the price down. I really needed the faucet replaced and couldn't take off another day from work to get this done. He did a good job but they are definitely overpriced. Don't waste your time, find yourself another plumber!

Jerry B.

Great plumbers, reasonable charges and speedy service - always my go to for my plumbing needs.

Ana C.

Had a leak occur in my guest bath on a suturday. Called a few plumbers but were all terribly priced due to weekend. Called rotorooter and was put in touch with zach. He came out in time allotted and was very professional and knowledgeable. Took care of the issue in a timely manner and made sure it was repaired before he left. Have me reassurance that if problem came up with repair he would take care of it. Made a stressful situation better. Thanks to Jim and company and will surely use then in the future.

Laura C.

Matt and his team have helped us with plumbing and drain service for a couple of years. They are consistently punctual, friendly, and always have solutions to the issues. They also leave the house clean when they're done with their work. I recommend them.

Jack S.

In August 2023, out of the blue,I received a telephone call from Matthew, who identified himself as the owner of Roto Rooter. I was requested by he to call the Better Business Bureau and undo a complaint that BBB had placed against him. I was not the one at fault but I did make a call to BBB on his behalf much to my regret. A complaint needs to be placed against this company as my experience with them in regards to this was to encounter hostility, disrespect and threats. After having called BBB on Matthew's behalf, I made a call back to Roto Rooter to tell them the outcome of my call (which was not necessary by me), however out of respect for another human being, I made the call and in trying to explain the result, I was met with one disrespecting, completely rude, and extremely hostile female that identified herself as being co owner of Roto Rooter and Matthew's partner. This person immediately extended nothing but hostility at me and told me she was calling their attorney I am assuming to apply charges toward me, and I ask for what. I DID NOT DO ANY WRONG TOWARD ROTO ROOTER. YET Matthew and his partner chose to implement me. All they had to do themselves was to call BBB and straightened it out with them. It did not require them involving me at all, yet they chose to do this. I am elderly, bedridden with many health issues and am with Hospice. I am not a threat to anyone. So, I perceive this company and its employees to be sorry individuals. I have had several persons in the city of Gainesville to state they are not a plumbing company to hire. They do shoddy work. I agree with this and now having encountered the owners, who are nothing but two uncaring, disrespectful, rude persons. THEY DON'T CARE ABOUT YOU. Their employees have the same attitude. WE DON""""T CARE. Thus, to the public: BEWARE. Hire another plumber who will treat you right, not overprice, and do right by your plumbing needs. BEWARE!

Mike L.

Roto Rooter was the fourth plumber I called to fix the problem. They fixed it and guaranteed it. I'm happy!

Wendy ..

Called for help around two o'clock; Help arrived 2 hours later. Took 45 minutes, plus/minus, with a six month warranty. Very pleasant person. I will call them again.

Penni B.

Crooks, call someone else. Paid $126 for a clogged laundry drain. The so called plumber used my own water hose to blast water down drain line and said it wasn't clogging. After he left drain line overflowed again. Called the next day and RotoRooter said they would waive the service fee for coming back out. They sent the same guy out and he seemed agitated he had to come back. He did the same thing and said if he couldn't get it to clog with water hose it shouldn't be clogging with water from washing machine. He offered to snake the line for $400, I declined since he should have done that in the first place. The plumber said I owed $126 again, I told him they were going to waive the service fee. He called the owner and he said charge him again. So I was charged $252 for someone to blast water down the drain and my line is still clogging. I guess how they stay in business is from ripping off new customers. Also Becky who answers the phones for them is more interested in arguing rather than helping.

Mark A.

We had a clogged kitchen sink that my husband was not successful in unclogging. We called Roto-rooter and they came a couple hours later. Besides the clog, they found the drain had a large amount of grease accumulated over the years. They took care of the problem and there have not been any issues since. The worker was very knowledgeable and courteous. Diana & Ron McMillan