Roto-Rooter Plumbing & Drain Services

Dinah D.

My brother in-law is a plumber and works for a company similar to Roto-Rooter but based in Charleston, SC. For the work being done he (brother-in-law) already told me how much I should pay for the service (about $150-$200, depending on whether I provided the materials). I was shocked to have the plumber come out and give me a quote of $468 for a simple faucet replacement and that's without providing the faucet! After a little bit of haggling I was able to get the price down. I really needed the faucet replaced and couldn't take off another day from work to get this done. He did a good job but they are definitely overpriced. Don't waste your time, find yourself another plumber!

Nan S.

They are nice group of people but they are not skilled in indoor plumping. Their specialty is more on outdoor drainages pipes. Either way their price is outrageously high too.

Donna S.

The people on the phone Becky changes prices and is extremely rude. I was quoted a price for a service then called back for the service and the price increased over $100. When I asked about the increase, I was told that was always the price and there weren't any notes of anything else quoted. I asked to speak to a supervisor, and I was denied. Horrible customer service and they are out to take advantage buyer beware. They will try to take advantage of you.

F H.

Crooks, call someone else. Paid $126 for a clogged laundry drain. The so called plumber used my own water hose to blast water down drain line and said it wasn't clogging. After he left drain line overflowed again. Called the next day and RotoRooter said they would waive the service fee for coming back out. They sent the same guy out and he seemed agitated he had to come back. He did the same thing and said if he couldn't get it to clog with water hose it shouldn't be clogging with water from washing machine. He offered to snake the line for $400, I declined since he should have done that in the first place. The plumber said I owed $126 again, I told him they were going to waive the service fee. He called the owner and he said charge him again. So I was charged $252 for someone to blast water down the drain and my line is still clogging. I guess how they stay in business is from ripping off new customers. Also Becky who answers the phones for them is more interested in arguing rather than helping.

J. M.

So, I work in Mobile Home Sales. We do a lot of business with a lot of vendors. We do a lot of referrals as well. We have not only customers to buy Homes, but random people who will call us and ask who are the best people to use for something that needs to be repaired. As of today, I will NOT be recommending rotor rooters of gainesville to ANYONE!! I called for a customer, who had an issue. They wanted a credit card payment. I, like everyone, have a boss I answer to. Before I ok any payment I have to speak to her. She told me to ask why they do credit cards, instead of sending an invoice and then she pays with a business check, not a personal check. So, I did what I was told and I was extremely polite, like always. They lady was beyond rude for no reason. Told me it was $121.00 just to Come out to see what the problem was, plus what ever the had to be fixed was a different charge. ?? And that I am not a customer, so why would she send some one out to do a job, and then I just pay her when ever I feel like it! And I mean... said it very rudely. Unacceptable!! All she had to do was just give me a polite answer and I would have relayed to my boss. When I explained what happed on the phone, I was told to find someone else who is more professional. And then,, when I called back to cancel, the same lady stated it makes her very happy that she doesn't have to do business with my company. Well, jokes on them!! We will now send a ton of business to rotor rooters competitor. Professionalism is a must! There is a way that you speak to people. I dont care what the question is, or how someone talks to me, I am still polite like I was to that rude lady. If I had spoke to ANYONE in that manner, I would have been fired!! And the people I chose to do the job, gives free estimates, not $121.00 like rotor rooters, they are seriously over priced. If there was an option for 0 stars, I would be giving 0 stars!

Kurt K.

Roto Rooter was the fourth plumber I called to fix the problem. They fixed it and guaranteed it. I'm happy!

Judi S.

Called for help around two o'clock; Help arrived 2 hours later. Took 45 minutes, plus/minus, with a six month warranty. Very pleasant person. I will call them again.

Kaycee R.

Their customer service sucks, whoever is answering the phones over there doesn't seem very concerned with trying to fix any issues. Honestly I'd take your money elsewhere to more serious people.

Dodie M.

Needed service the day before IRMA Matt came promptly was very professional ,courteous and knowledgeable. Will definitely use them in the future

Julie E.

Matt Hogsed was great! Very fast and efficient. Explained every very well to me and let me know any charges up front! There were no hidden surprises on any charges. The price was very affordable!