Roto-Rooter Plumbing & Drain Services

Andrew W.

Matt Hogsed was great! Very fast and efficient. Explained every very well to me and let me know any charges up front! There were no hidden surprises on any charges. The price was very affordable!

H L.

The people on the phone Becky changes prices and is extremely rude. I was quoted a price for a service then called back for the service and the price increased over $100. When I asked about the increase, I was told that was always the price and there weren't any notes of anything else quoted. I asked to speak to a supervisor, and I was denied. Horrible customer service and they are out to take advantage buyer beware. They will try to take advantage of you.

Nicole D.

Their customer service sucks, whoever is answering the phones over there doesn't seem very concerned with trying to fix any issues. Honestly I'd take your money elsewhere to more serious people.

Katie K.

So, I work in Mobile Home Sales. We do a lot of business with a lot of vendors. We do a lot of referrals as well. We have not only customers to buy Homes, but random people who will call us and ask who are the best people to use for something that needs to be repaired. As of today, I will NOT be recommending rotor rooters of gainesville to ANYONE!! I called for a customer, who had an issue. They wanted a credit card payment. I, like everyone, have a boss I answer to. Before I ok any payment I have to speak to her. She told me to ask why they do credit cards, instead of sending an invoice and then she pays with a business check, not a personal check. So, I did what I was told and I was extremely polite, like always. They lady was beyond rude for no reason. Told me it was $121.00 just to Come out to see what the problem was, plus what ever the had to be fixed was a different charge. ?? And that I am not a customer, so why would she send some one out to do a job, and then I just pay her when ever I feel like it! And I mean... said it very rudely. Unacceptable!! All she had to do was just give me a polite answer and I would have relayed to my boss. When I explained what happed on the phone, I was told to find someone else who is more professional. And then,, when I called back to cancel, the same lady stated it makes her very happy that she doesn't have to do business with my company. Well, jokes on them!! We will now send a ton of business to rotor rooters competitor. Professionalism is a must! There is a way that you speak to people. I dont care what the question is, or how someone talks to me, I am still polite like I was to that rude lady. If I had spoke to ANYONE in that manner, I would have been fired!! And the people I chose to do the job, gives free estimates, not $121.00 like rotor rooters, they are seriously over priced. If there was an option for 0 stars, I would be giving 0 stars!

Bill S.

Had a leak occur in my guest bath on a suturday. Called a few plumbers but were all terribly priced due to weekend. Called rotorooter and was put in touch with zach. He came out in time allotted and was very professional and knowledgeable. Took care of the issue in a timely manner and made sure it was repaired before he left. Have me reassurance that if problem came up with repair he would take care of it. Made a stressful situation better. Thanks to Jim and company and will surely use then in the future.

Alex M.

Needed service the day before IRMA Matt came promptly was very professional ,courteous and knowledgeable. Will definitely use them in the future

Patrick M.

In August 2023, out of the blue,I received a telephone call from Matthew, who identified himself as the owner of Roto Rooter. I was requested by he to call the Better Business Bureau and undo a complaint that BBB had placed against him. I was not the one at fault but I did make a call to BBB on his behalf much to my regret. A complaint needs to be placed against this company as my experience with them in regards to this was to encounter hostility, disrespect and threats. After having called BBB on Matthew's behalf, I made a call back to Roto Rooter to tell them the outcome of my call (which was not necessary by me), however out of respect for another human being, I made the call and in trying to explain the result, I was met with one disrespecting, completely rude, and extremely hostile female that identified herself as being co owner of Roto Rooter and Matthew's partner. This person immediately extended nothing but hostility at me and told me she was calling their attorney I am assuming to apply charges toward me, and I ask for what. I DID NOT DO ANY WRONG TOWARD ROTO ROOTER. YET Matthew and his partner chose to implement me. All they had to do themselves was to call BBB and straightened it out with them. It did not require them involving me at all, yet they chose to do this. I am elderly, bedridden with many health issues and am with Hospice. I am not a threat to anyone. So, I perceive this company and its employees to be sorry individuals. I have had several persons in the city of Gainesville to state they are not a plumbing company to hire. They do shoddy work. I agree with this and now having encountered the owners, who are nothing but two uncaring, disrespectful, rude persons. THEY DON'T CARE ABOUT YOU. Their employees have the same attitude. WE DON""""T CARE. Thus, to the public: BEWARE. Hire another plumber who will treat you right, not overprice, and do right by your plumbing needs. BEWARE!

Samm M.

Matt and his team have helped us with plumbing and drain service for a couple of years. They are consistently punctual, friendly, and always have solutions to the issues. They also leave the house clean when they're done with their work. I recommend them.

Steve G.

We had a clogged kitchen sink that my husband was not successful in unclogging. We called Roto-rooter and they came a couple hours later. Besides the clog, they found the drain had a large amount of grease accumulated over the years. They took care of the problem and there have not been any issues since. The worker was very knowledgeable and courteous. Diana & Ron McMillan

Justin G.

They are nice group of people but they are not skilled in indoor plumping. Their specialty is more on outdoor drainages pipes. Either way their price is outrageously high too.