Roto-Rooter Plumbing & Drain Service

Tammy S.

They did a good job, but charged me $750 labor costs for a 3 hour job, which included 30 minutes going to Home Depot to pick up the hot water heater. Would never use them again!

Bo C.

Worst experience, showed up to the wrong house without a call and marked my issue as complete, after waiting for 4 hours they tried to reschedule me for the fallowing day. Never would dream of using this company again.

Chad O.

Chris #3393 did a great job clearing out our very clogged up kitchen sink and drain. He was polite and explained everything he was doing. The job was a lot tougher than he expected but he took his time did the job right and fixed our issue. I would highly recommend Roto-Rooter to anyone. Thanks again Chris!

Stephanie Y.

Thieves!! Tried to charge us $445 for a $5 part, and that's not even including what they'd tack on in labor for the 10 minute job. And the guy, Justin, was a complete jerk too. They'll rob you blind if given the chance. DON'T GIVE THEM THE CHANCE.

Ted C.

The gentleman name is Pat his number is 1899 he came to my house to install a injector pump he introduced himself very nice very sociable took care of the situation within 30 minutes very clean excellent job what the best part of it all is good knowledge that he had we talked for a while I would recommend pat 1899 to anyone hes the bomb and a scale from 1 to 5 I give him a 6 great job Roto Rooter

Lou Ann C.

Sal #1794 Roto Rooter

Great Experience , he arrived within the time frame I was given. Very personable and knowledgeable. Completed the job is less time than was quoted. I would highly recommend Sal for any plumbing issues you may have.
Greatly Appreciated his experience.

Joel S.

Thanks to Sal rep#1794 He did an awesome job fixing our clogged pipe. No more flood! Great guy, polite and friendly with the dogs. Great job with the repair and cleaning up.

Samantha B.

Called into Roto Rooter at 5:45 in the morning today because my husband and I discovered that there was sewage coming up through two drains: the one on the floor in the downstairs bathroom and through the shower drain in the same room. Since we are first-time homeowners going on year two of having this home, we were panicking on some level. What to do? Who to call? Affordable? A good job done ? All of those questions went through our mines.

I Called Roto-Rooter, the Joliet, IL branch, and they told me a technician would arrive between 8-10 am. At 7 AM, another person called from Roto-Rooter to verify that we still needed services and confirmed that the technician would arrive between 8-8:15 am. Sal, tech #1794, arrived right on time! He did a really nice job throughout his time in our home. He diagnosed the problem easily-- since it was a back-up on two lower-floor drains he assumed there was an issue with the main sewer line. He then got set up and started routing the pipe. He went through the process multiple times to verify that he removed all of the clogs and then Gary, tech #933, arrived to insert the camera into the pipe. Both Sal and Gary's assumptions were right about the clog-- a tree root had officially wreaked havoc on our main sewer pipe!

Both Sal and Gary did a wonderful job. Professional, helpful, and courteous. They were both very easy to talk to and had great advice on how to handle any clogging issues for the future. I would recommend Roto-Rooter and both Sal and Gary's services to anyone. Thanks guys!

John K.

He showed up within the hours ,told me right away what the problem was,gave me a price which shocked me first,so we negotiated and upon agrrement of price he did the job in 10 minutes and was on the way.I am very happy it didint take too long and my basement is save.

Kathie C.

I woke up on a Saturday alone with my 2 kids and a flooded basement. My husband couldn't leave work- what do I do? My husband told me to call Roto-Rooter so I did not knowing what to expect it was a Saturday after all. I called around 2pm and was told someone could be here between 3pm-6pm and they would call when someone was 30 min out. 3pm came and went so did 4 and also 5pm. Finally someone called and told me that they were running late and someone would be here closer to 6pm. At 6:10pm I finally got the call someone was on their way. I was annoyed but not too badly because I know it was a Saturday and I assume extra busy. When the guy finally came he was very nice. He introduced himself as Jacob, shook my hand and got to business right away. He looked at the problem, explained what he would do to fix it and told me how much everything would be. We signed the paperwork (after a call to the husband) and he got started. To my relief the drain opened up within 15 minutes. He showed me what he brought out from the drain (mostly tree roots) and explained how to prevent this issue from happening in the future. It was an expense but all in all I was happy that I was able to receive help on a Saturday. If time is a factor I can see how someone could give a bad review but they did call and apologize and, I felt, kept me informed enough that I wasn't forgotten and help was still coming. The technician was personable and did a good job explaining things and doing his job. I wanted to wait and write the review to make sure the problem was fixed and 5 days later still no water back up so that's a job well done in my book.