Roto-Rooter Plumbers

Clint C.

As a listing agent(realtor) for a property we had listed, the buyers agent hired roto rooter for an inspection. The seller agreed in the negotiations to repair the item. This review is in no way against what they found or quality of work. I called roto rooter and had a guy answer at 8:07am. I introduced myself and let him know we would like to schedule the repair for my seller. He informed me that he was working on his schedule and would call me back later in the day. No problem on my end, fairly normal for a small business, I get it. I never received a phone call that evening, so I called back the next morning just as a check in case things got busy and I got lost in the mix at 10:44 am. He let me know he was still working on the schedule and I asked politely what the max time would be because we may be closing escrow early. (If it was too long, I could get another plumber out sooner). He also told me he would call by the end of the day, which he did and I was grateful for the call. When he called back, he asked if I had a signed work auth turned in, which he didn't mention on the first call I made. I told him no, I didn't... But I could have it quickly signed by my seller. I also said that this info would have been nice to know when we talked the morning before. He told me that he doesn't schedule work without it (which is opposite of every sub I've ever dealt with) but in hindsight, I'm not going to have a seller authorize work without knowing the timeframe. I said fine, I'll have it signed... I had my seller sign it and I emailed over Monday morning. Meanwhile their office was calling the buyers agent because they were confused (I assume) about the work auth having the buyers agents name on it with my seller signature. When I talked to a new girl Monday morning they told me all about how they called the buyers agent and told them about the wrong name on the contract. That info from the buyers agent wasn't relayed to us until Monday morning. When I talked to the gal Monday morning and tried to schedule she was very blunt and irritated that I was trying to figure this out and get it done. She told me she would have to call my seller for a credit card to schedule the work ( another rule). I did mention that you haven't done much work for me and don't know that all my subs get paid, which I understand. She was rude and said you don't know how many realtors don't pay them .. which is sad... Realtors should do better. Immediately my seller called roto rooter and paid with a card then roto rooter called back and she scheduled for the next morning between 10:00-12:00. I asked if they would call on the way so I didn't have to hang out at a vacant house and I would meet them there. She said yes. I hung around town during that time to be ready for them to call. Never received a call .. I called at 12:00 and the gal said ""oh, I thought we called?"" I said ""no"". They mustve called someone else? She said that they had a guy call in sick (no big deal, it happens) that someone would be there before 2:00. I said ""okay let me rearrange my whole schedule."". They called and I drove back over to the house to meet the tech about 1:00? I started to make sure he had easy access by unscrewing some gates and helping find power while he was complaining about it being in full sun and he has a different van today with no easy up. I offered to put a tarp up to shade him (so the job would get done) he went to his vehicle and said that he is going to another job and two guys would be back later to do it. I did tell the tech that the scheduling of them has been the biggest shit show ever. He gave excuses as this is how all subs are. Now I've wasted half my day waiting. After their scheduled time that took forever to get. The guys showed up, took care of the job. I called this morning to confirm it was done and got cussed out by some guy (I assume owner) as being the biggest piece of shit he's ever met and to never fucking call him again. I said no problem, I have no intentions of calling him again.

Be warned.

Sharon S.

I called today because I had a plumbing emergency. The lady in the office told me they could be there in a couple hours! I couldn't believe they would be there so fast! Garrett and Ryan ( I hope I got their names right ) were polite, considerate and very understanding of my feelings. They took care of the problem fast and were very professional. I would recommend Ray and his crew to everyone and feel very good doing it.

J. B.

3 am emergency call answered by Ray--thank you! David came right out and cleaned our backed up line. He was very knowledgeable and kind (more than I can say about myself if I was woken up in the middle of the night)! The price was extremely reasonable. I'm very pleased and will be a returning customer for sure. Thanks David!

Michael L.

We needed a plumber to do some work on our sewer line and water heater. In the past we have called RR for service and spoke with Ray, he scheduled work and sent a worker over the next day.
Chris was the technician who showed up. After going over the concerns that we needed work on, Chris was ready to.get started. He explained exactly what he would do and got going. chris was very thorough and professional. We gained confidence from his professional attitude and passion to provide excellent service. We are the homeowners and highly recommend Rotor Rooter to anyone.
Aloha, Mike& CindyLee

Kaley M.

Our entire sewage system backed up the day before Christmas Eve and they were able to come out within an hour of calling and get it cleared out. Jeremiah was helpful, kind, knowledgeable, and friendly. Highly recommend!

Joshua B.

Gerrhett was fast, friendly and efficient!!!

I was a bit stressed with my issue and was relieving that Gerrhett was able to get the job done with confidence.

Definitely going to use them again for any future issues!

Liz S.

Our sinks weren't draining properly after trying some home remedies. Chris was able to come in and fix everything in under an hour! He was very respectful of our home and cleaned up any mess before leaving. I will definitely call them if we need another service!

Reed T.

I had service done at my house that took 1 hour and 15 minutes. When they were through, they never discussed the bill with me. When I received the charge, I tried to have them itemized the bill and they refused. They installed used parts. I know this because there were water stains on their parts. The price of the bill was $575 for an hour and 15 minutes of work. The technician did a good job. I just don't understand how they can justify charging $575 for a 1 hour and fifteen minutes of work. For anyone who is using their services make sure you get a breakdown of the charges before going through with their service.

Jamie S.

My mom called at 11:20 am and a plumber was at her house within 40 minutes. Both employees were very kind and informative. I feel like they went above and beyond by checking an area out front just to make sure it was ok. I really appreciate how fast they responded and how professional they were. I got there Business card it's on my fridge and I will be sure to use them next time!

Kats M.

Rob from RotoRooter was very hard working and professional. He also spotted and fixed a piping problem that if left alone would have caused major problems in the future. I would highly recommend Rob for any work on plumbing. Thanks so much. Kudos for being honest & hardworking!