Roto-Rooter Plumbers

Jamie S.

My mom called at 11:20 am and a plumber was at her house within 40 minutes. Both employees were very kind and informative. I feel like they went above and beyond by checking an area out front just to make sure it was ok. I really appreciate how fast they responded and how professional they were. I got there Business card it's on my fridge and I will be sure to use them next time!

Kats M.

Rob from RotoRooter was very hard working and professional. He also spotted and fixed a piping problem that if left alone would have caused major problems in the future. I would highly recommend Rob for any work on plumbing. Thanks so much. Kudos for being honest & hardworking!

Suki J.

I Would rather be writing a good review, instead I will leave this here. I called Roto Rooter on March 22 and Ray came out that day to give me a free quote on replacing my main, great guy so far. Very informative and told me he would be in touch on Friday on March 26 to schedule his camera crew to scope the pipe on Monday, March 29. Which he called and scheduled for 8am on the 29th and I asked if I had to be here as I had an appointment, he said no. Fantastic.

Monday March 29 - my appointment isn't till later and I don't have to leave until 9:30 so at 9 I call and I told Ray, good morning it's 9 am and I still have not seen anyone come by. He immediately got very nasty with me on the phone and said, ""you said you were NOT going to be there, those were your exact words!"" Whoa my jaw hit the ground...seriously? I said, ""oh okay...goodbye""

Then I thought about that and called back, Ray answered and I explained to him how my appointment was later than I expected actually it was none of his business he said they would be at my house 8. My appointment could have been canceled for all he knew. However, I said, ""my appointment was at a later time then I expected and where is all this hostility coming from, he immediately got even nastier and said "" I'm going to pull off this job"" which I replied, it's a damn good idea because your are RUDE!"" And I hung up the phone on him.

Now, is this someone you want to do business with? Not me, first off I will not let anyone talk to me that way, wrong girl!

So shame on you Ray from a one fellow veteran to another. I say get your act together and quit treating people so rude, it's not necessary to do business that way. You are not the only person in business here in the Redding area.

Melissa P.

I've had issues with my toilets backing up for several months now. I had another plumbing company come out and they way over charged me, and I found out later they didn't even do the job correctly. They replaced what they said were incorrect pipes with basically the exact same thing! David at Roto-Rooter came out and fixed the first plumber's shoddy work, for a fraction of the cost.
If you're looking for an honest and highly competent plumber, don't look any further than Roto-Rooter in Redding.

Lauren S.

We had a bittersweet experience with this company, the gentleman that came out to help us diagnose the problem we were having with our septic was very helpful and knowledgeable- he explained ALOT about the system and what was most likely happening and helped us learn a lot. BUT the main reason we called in the first place was for help locating the distribution box underground. He probed the soil and also sent the camera down and determined exactly where it was. Great. The next day we start digging (we decided to DIY this project to save ourselves a bit of money) in the same spot he said the Dbox was but about 3 feet down all we hit was pipe. We ended up digging 3 feet down and for another SEVEN feet long until we finally hit the box. This doesn't seem like anything but when it's just two people with bad backs and a couple of shovels, it really was frustrating. Especially when most of the ""soil"" ended up being huge rocks. If we had truly known where the Dbox was which is what the entire point of the snake/camera was then it would've saved us many many many hours of hard labor.

On one hand, I know this could've just been a mistake and an oversight and I understand the difficulty of these situations but if he didn't know exactly for sure where it was I would've rather him said that than mislead us. The man himself was very nice and respectful so I would probably call again if needed but this time tread more carefully with their diagnosis.

Mariah H.

This year I have been thankful for many Shasta county community members. I have given many things to first responders and firefighters, but today I want to think a different kind of Community member. Today I am very grateful for the local neighborhood plumber. My grandma lives in downtown Reading, and like others in the Reading area, she lost her power during the snowstorm. Unfortunately, her power was a little more difficult to get back on and she was without electricity for five days. During that time some of her food went bad, she did not realize it and got food poisoning. She was extremely sick and without proper lighting she didn't realize that when she threw up she lost the lower part of her dentures. Over the next few days she started to feel better and begin the process of trying to get a replacement. Dentist are booked out and the quotes that she was getting we're up to $3500 for a replacement. This would be extremely hard for her to come with on her fixed income. She has been going without them for a few days but is unable to eat solid foods. Today I was visiting her to see if I could be of assistance. During the visit she mentioned that her plumbing was running slow and needed a plumber to come by. We called Roto-Rooter and Chris showed up quickly. After chatting with my grandma for a bit he decided to do further investigation. Instead of running is snake into the toilet or doing the quick fixes he took the time to pull the toilet, lo and behold he was able to retrieve her dentures! call the closest dentist amediately and Shasta Dental was super helpful and agreed to sanitize and clean my grandmas dentures.
Rotor router's professionalism and attention To detail has saved my 92 -year-old grandma A lot of worry and stress. It is the community members like Chris and Shasta dental that make my grandma a proud long-term Shasta county resident.

Teri H.

Had a main line issue at 530p on a Friday. Called Roto Rooter and Christopher was out in lightning fast speed. Clean, efficient and knowledgeable - totally handled in just under an hour. Even though it was the ""premium"" rate for after hours service, it was less expensive and faster than other plumbers we've had in past years. I would not hesitate to use them again and recommend them to others.

Mark O.

Had busted a PVC water line at the street / property area, open for work, not buried. Could have easily fixed the job myself but would have had to drive 2 hours to do it, so used Roto Rooter.

Was told by service person would probably be around $200... too much but I was in a bit of a jam, when the bill came, for two hours work and $21 in parts, for $372.82 I nearly threw up.

$175 an hour? Never again. Service person did a good job, but my GAWD. They've lost my business PERIOD.

Jim W.

They were on time, fixed my problem quickly and repair costs were more than fair. Highly recommend.

Nic W.

These guys are awesome! Great prices, professional, and quick response times. I called Roto-Rooter to come out and give me a bid on installing a propane gas line for an oven range in my house. Ray came out the next day and gave me a quote that was almost half the price of the competition. He also talked to me about the ideal setup to accommodate my future gas appliance needs. Chris and Dave were sent out the next day to do the installation and were very professional. They took the time to explain every step of the process from sizing a system, to installation and inspection. Everything looked great when they finished. I cannot recommend these guys enough 10/10! I will definitely be calling on them for additional plumbing needs down the road!These guys are awesome! Great prices, professional, and quick response times. I called Roto-Rooter to come out and give me a bid on installing a propane gas line for an oven range in my house. Ray came out the next day and gave me a quote that was almost half the price of the competition. He also talked to me about the ideal setup to accommodate my future gas appliance needs. Chris and Dave were sent out the next day to do the installation and were very professional. They took the time to explain every step of the process from sizing a system, to installation and inspection. Everything looked great when they finished. I cannot recommend these guys enough 10/10! I will definitely be calling on them for additional plumbing needs down the road!