Roto-Rooter

Tamara P.

Gave me an estimate for $6800 to fix a leak by the main. Got it done for $400. Shop around!!!

Jeff H.

On 11/22/22 my mainline was clogged. This is not the first time, the last time I called a local plumber and they were able to clear it fairly quickly through the roof vent, unfortunately, that plumber was busy so I called Roto-Rooter. RR sent 3 techs out. They ran a snake about ten feet into the vent and got it stuck. I was present and I saw it suddenly and violently broke loose. They tried a couple more times and then said they can only do it if they install a ""clean out"". I, of course, said if I am going to install a clean out I am not going to go with the first person that tries to strong-arm me into it. I then called the other plumber back and they were able to get a team out to me. That team quickly found the broken joint (about 10 feet down the vent). Instead of trying to con me into a ""$3k-$4K"" like Roto-Rooter, they went to work, fixed the joint, and snaked the mainline, clearing it in about an hour. Roto-Rooter wants me to pay almost $500 for nothing but likely damaging my system, the other plumber only charged me just over $500 for fixing the damage and clearing the line successfully. BTW, the other plumber came back the next week and installed a clean-out for $600 flat.

Fortunato M.

Technicians are well trained to abuse with the cost.
To much talk,
10 minutes to fixed the problem
Cost $ 260.00
I refused to pay "" he discount $ 100.00
Stay away from them.
Cheaper to call someone else, or do it you're self.
They have license to still.
Sucks.

Tiffany M.

After PLUMB GENIUS didn't show for our 10-2 appt today, didn't answer their phones, and their voicemail was full, I called Roto Rooter for the clogged line we have that's effecting the whole house. We can't shower or flush at this point so it's an emergency. As a previous customer, I've been happy with their work in the past--quick, efficient, cost-friendly! Perfect!!

I scheduled today for a 3-5pm window, which they confirmed, fyi, via email AND text. The email and text said I'd be contacted when the tech was ON THE WAY. It did not say if I don't answer the phone I'm out of luck. Just that they'd call when they were headed this way.

I saw a missed call from them a few min before 5, called back and was told now that it's after 5pm, I'm going to be charged the ""after hours rate"" which is not on their website when you choose your time frame fyi. (A window from 5-7pm was listed as available, but no indication you'd be charged extra if you chose that time frame. I actually--stupidly--thought ""so nice to see a business with extended hours to accommodate working people!"")

Carley, the dispatcher, threatened to hang up on me when I mentioned how they're completely fucking me over, and she took offense. I imagine that's not the first she heard that today given their shady business practices.

She then told me it was my own fault for not answering before 5. I was working. If the email had said ""make sure to answer the phone or we're going to charge you twice the rate you expected"", I surely would have kept the ringer on. I definitely would have called them myself well before 5pm if I was aware of the severe financial penalty.

When asked for her boss' name and number she said she'd have them call me. When I asked for the direct number, she stated she wasn't allowed to give out that information. In what legitimate business are you not allowed to give out the office manager's direct number??

When I asked her for the technician's name who was coming over, she hung up on me.

When I called back she told me she said his name? But I didn't hear it and I sure didn't hear ""bye!"" before being hung up on. She argued with me of course and told me the calls are recorded.

They emailed me the confirmation, and texted me. So, surely they also could have texted or emailed to let me know I was going to be charged double if I didn't get right back to them, but then they wouldn't get to screw me out of $350.

I used to be impressed with this business. Like I said, I've used them before. No longer. Don't call unless you want to be totally fucked over. But when in dire straights, choices are limited.

The technician, Nathan, was nice, knowledgeable, and worked hard to resolve the issue. I won't blame him for the deceptive business practices of his employer. He was able to assess the situation and create a workable solution for the time being. It looks as though our pipe may need replaced (it's cast iron likely from when the house was built, rather than PVC), but the emergency has been resolved. He was also able to give me an ultimate rate I was satisfied with given the amount of work he'd done, which was SIGNIFICANTLY better than Carley quoted me. For him, I am grateful.

MIke S.

I was quoted $199 for 1 hour. Simple job, snaking lines. They were finished in 25 minutes. Then I was told of an addition $100 charge for using the junior machine. They are a large National company that fall back on legalese and parsing to bump the quote, and are only interested in inflating margins. Who want to get into language arguments with a plumber?

Hire a local plumber that is hourly or hourly plus mobilization. These jokers are full of it.

Preston B.

Wouldn't fix my backed up sink because they were scared of scratching their truck on the way down.

Hannah C.

Came out to fix my plumbing on a weekend. They barely looked around my property, said I did NOT have a clean out (I do in the backyard). They then went through the roof and did only 85ft when it takes150ft to get to the sewer line on the property. After this they cleaned out the drains in bathroom, leaving a HUGE mess behind. They fixed absolutely nothing, charged me $500, and left gunk flooding out of shower drain, tub drain other drains.

Leo K.

My company has employed Roto-Rooter for at least 6 years.

I own multiple rental properties.

On November 3rd, my property manager called Roto-Rooter to ask for an estimate for a gas pressure test.

On November 8th, we received a bill charging us $ 5469.77.

When my property manager called to protest, they said that they had an approval on tape.

They told me the same thing; they never produced the tape.

The invoice shows that my tenant approved the pressure test and gas line repair.

Not one of my tenants is authorized to approve work.

On January 3rd, a process server dropped off an affidavit with a court date to sue for non-payment.

They did not call to discuss this excessive charge, they chose to file a mechanic's lien and sue for non-payment.

A check for payment was mailed on January 3rd. I did not approve the payment.

When one of my partners called to protest ; they demanded an additional $273 in court costs to dismiss the case.

Their unauthorized outrageous charges of $5743.00 should be refunded immediately.

Lillie H.

Worst service experience ever. They have zero communication skills and the worst professional behavior I've ever ran across. Started with a gas leak then a gas repipe then it was my yard line and they are done.. mind you the didn't even put a kickout on the outside of the house so the gas company can tie into. THAT IT IS MY RESPONSIBILITY TO GET WITH THE GAS COMPANY HAVE THEM put a new yard line and meter in. Ok I did that they had to
send another company out here to finish there job and put the kickout for the meter to tie into that they didn't do, call an inspection like they where supposed to.5900 dollar later the gas company tells me I still have a leak and won't turn the gas back on. So I call roto-rooter back out to address the problem. They send guys back out of the kindness of their hearts because according to them the works completed . Even though the gas company will not turn my gas back due to a leak. Anyways so they send 3 trucks out here after I told the office it's a leak and what the gas company told me. so lot of wasted man power. Then they came unprepared with 3 trucks just to then leave to go get stuff they needed. I hour later their back! sir can you cut of the hot water tank and range. Sure thing I said get to my range and stove it not even hooked up after they blew out a hole the other side of the wall. So I ask after about another 45 min when they came and tell me it's fixed. I asked are they going to hook the range up they said thats not part of there job and they need to be paid. Mind you my range isn't hooked up and the gas company won't turn my gas on due to a leak. So I call to talk to the manager apparently they like to pretend there not in the office lisen to the call you had with the secretary then call back and threaten you with sueing you after I told him the whole experience and the gas company wouldn't turn on my gas due to there work.
Services: Find & repair leak, Repair pipe

Eric P.

Well... I believe my drain problem wasn't correctly diagnosed from the beginning. He was very confident with his plan to fix my drain. I pay 3600.00 for repairs, that may or may not have needed to be done. When he finished what he thought was the problem was he was dazed and confused. When he asked to be paid, I said I would be happy to pay when he fixes the problem. He told me I had to get someone smaller to get get under the house and fix it....and if i didn't pay him right then he would put a lien on my house. He refused to give me his boss/owner's phone number. Learned a lesson for sure. Need to read reviews and go with someone with a trusted referral.