Roto-Rooter

Beth W.

I am a multi-property owner and used a different company for many years until they started paying their help on commission which resulted in much higher bills and less quality service. I called RotoRooter and was more than thrilled with their service. They came out the same day I called and the tech, Paul, was professional and HONEST! The problem had worked it's way out, he was honest about it and just charged for a short service call. The other company would not have done that. RotoRooter is getting all my business!!

Michael A.

The guy they sent out was knowledgeable. It took him 5 minutes to fix the problem and then he handed me a bill for $201. I was shocked. I called and apparently they charge a flat $194 for evenings or weekends. I called in the afternoon but they didn't show up until 7:30pm. After talking with management they agreed that there was an error and I should have been charged the day rate since I called during the day. They refunded me the overcharge and I think that is great for a company to step up and do the right thing. It totally changes my view of the company and I would use them again.

Heather D.

Needed a snaking & other things broke following the snaking (not Plumber's fault). However, horrible communication and customer service regarding original plumbing problem. Technician does not speak english well and cannot write well. I've had to contact others at the company to explain to me what's going on. They suck.

Kaleigh S.

The plumbing in my house was acting up, bathtub backing up when the sink would be turned on. Obviously I needed a plumber and called Roto-Rooter.

Big mistake!! I called Sunday evening Dec 29th to inquire about sending a plumber first thing the next morning. I told the lady I'm not in state right now and have someone house sitting so they'll be the ones to meet the plumber, not me. She said that was fine, gave her the address, and she said they'll call first thing in the morning to tell me when the tech would be out.

Next morning comes around, no call. It was about noon when she called to say the tech is on his way out, he'll call when he gets there. Two hours passed before I got a call. He said he had been there trying from inside to unclog the drains with what equipment he had, but needed to know where the outside drain vent was. I gave him my family member's number, because my family member sold me the house and knew how to give a more accurate description than I could. I spoke with the family member to confirm that the tech called, and he said yes.

Two more hours pass, so I called to see if any progress was made. The guy answered his phone and said he couldn't find it (I don't think he bothered looking because the drain vent is hard to miss), so he got on the roof and tried to unclog, but couldn't. He said he had called a second guy to come help. I was a little angry because obviously that was going to cost even more money and he didn't even bother discussing it with me before calling the guy! Over double what I was told the amount would be when I spoke with their receptionist. I told him he needed to consult with me before he spends more of my money, but that was fine that the second guy was coming to help.

Two more hours pass...so I called my house sitter to see if the tech was still there. They said ""No he left awhile ago, said two other people were coming though"". No one had been at the house for an hour and a half. So I called the tech, and when I asked him what was going on with the plumbing he said ""I don't know, call the main office.""

So I called the main office, obviously angry. I told the young lady to cancel the two guys coming to the house, told her the above story, and that they may not contact me again. She was nice and agreed that he was unprofessional and would let his supervisor know. I'm keeping a close eye on my bank account, however, because they had to have my card number in order to come out, since I (the homeowner) wouldn't be there since I'm 1500 miles away.

Today (Dec 31), my family member called another plumbing company (Mr Rooter). When my family member got to the house, he discovered that Roto Rooter's tech made the problem worse. Only one bathroom was clogged before he started...and now both bathrooms were completely clogged up. So Roto Rooter spent 3 hours at my house making matters worse...and when Mr Rooter showed up, he had it fixed within 30 minutes for $75 less than what Roto Rooter wanted and with only one guy.


Long story short, never use Roto Rooter!!

Rachelle A.

I called Roto-rooter because I have tree roots growing in my French drain and wanted to see if that was something they could help with. After double-checking, the person on the phone said yes, they could help, and asked if I would like to have someone sent out today. I was thrilled they could get someone out so quickly and said 'yes'. A very nice man showed up, opened they drain covers, reached his hand in, pulled out some roots and dirt. He then went to the other drain cover and took it off, then we ran a hose to see if any water would come out at the first cover. None did. So, we took the hose and ran it through the first cover to see if any water would come out at the street. None did. He said that it looked like I had tree roots blocking the pipes and suggested I call Roto-Rooter to have them send someone with a camera out to look at the problem. Then he charged me $111.

This complaint is not about the person they sent out, who obviously wasn't told what the problem was, but I suppose was trying to follow whatever guidelines he was given. The complaint is that I was charged $111 to be told that I had tree roots blocking my pipes, which is what I said to them when they called in. At this point, I am wishing I had called them before I wrote the check because I have a feeling that is $111 I will never see again.

If it were possible to give lower than one star, I would.

C J.

I called, Roto-Rooter, to have my drains snaked. They came out and did half the job. Not being a plumber myself I had no way of checking their work. When my sinks still were backing up, the very next day, I called back to ask them to come and finish. Easy enough request, right? I talk to 2 associates and then finally a manager that tells me ""since last night was last nights call, and today is a new call if we send a technitian to your house you will have to pay the same $111 again."" RIDICULOUS!!! Do the job right the first time and you wouldn't even have to deal with the problem in the first place. Poor customer service in a customer service business equals a crapy business. I called ""Metro Rooter"" 405-406-0116. They came out in 30 minutes had the problem taken care of and did it all for $60. Now that's the way to take care of your customers!!!

David C.

Beware of this company!!!
Last week I called Roto-Rooter of OKC to clear my toilet line. I was expecting it to cost around $300. When they left, the toilets were still clogged.
They didn't repair a thing but charged me $1,157.15!!!
I was told to take it up with the management. When I called I was met with rude replies and told by William, who said he was the production manager, that they would not do a thing. My requests for somekind of refund, even partial, have not been answered. I'm being ignored.
DON'T FIND OUT THE HARD WAY LIKE ME.
DO NOT USE ROTO-ROOTER OF OKC!

Sheryl F.

I called Roto-Rooter two weeks ago for an expensive after-hours call when my main bathroom and garage flooded. The technician arrived soon, but misdiagnosed the issue. Toilet and bathtub draining continued to be erratic, so I called to discuss work warranty and was advised only the exterior line clean out was covered - despite me having advised of the interior home and garage locations that were the issue. Very disappointed in this service call, as the garage flooded again yesterday and the primary bathroom remains intermittently sluggish. Despite years of good service I'm not sure I will use this company again.

Tamara P.

Gave me an estimate for $6800 to fix a leak by the main. Got it done for $400. Shop around!!!

Jeff H.

On 11/22/22 my mainline was clogged. This is not the first time, the last time I called a local plumber and they were able to clear it fairly quickly through the roof vent, unfortunately, that plumber was busy so I called Roto-Rooter. RR sent 3 techs out. They ran a snake about ten feet into the vent and got it stuck. I was present and I saw it suddenly and violently broke loose. They tried a couple more times and then said they can only do it if they install a ""clean out"". I, of course, said if I am going to install a clean out I am not going to go with the first person that tries to strong-arm me into it. I then called the other plumber back and they were able to get a team out to me. That team quickly found the broken joint (about 10 feet down the vent). Instead of trying to con me into a ""$3k-$4K"" like Roto-Rooter, they went to work, fixed the joint, and snaked the mainline, clearing it in about an hour. Roto-Rooter wants me to pay almost $500 for nothing but likely damaging my system, the other plumber only charged me just over $500 for fixing the damage and clearing the line successfully. BTW, the other plumber came back the next week and installed a clean-out for $600 flat.