Roto-Rooter

Randi S.

This is my second time using Roto Rooter for plumbing issues. The first experience was awesome. They arrived when they said they would and fixed my problem immediately. Dylan troubleshooted another issue I was having that had to wait for a later date as he didn't have the proper tools with him, but knew what was needed.

The later date was when I needed a hot water heated installed and the installation person was just as great as the first. It is August in Louisiana and the attic where the install was to take place was HOT. Amedo, did a spectacular job and worked quickly (likely because he didn't want to be up there, I honestly felt bad for him).

The communication and scheduling however, was absolutely atrocious Amedo was not able to fix the pre discussed problem as he did not have the correct tools (which was a concern that I expressed to the office upon scheduling). I called on a Saturday and they assured me that they would have someone out on Monday. So I took off work and stayed home. No call. No service. So at 4:00 PM I call them to ask when I can expect someone, and they say they would call to reschedule for the next day. They call back saying it will be Wednesday ""the first call between 8 and 9 am"" (I would have been fine if they said Wednesday to begin with, just don't make me take off work extra). Wednesday comes, 9 am comes and I call to ask for an update. Its been pushed back to 9:30 as there was another job ahead of me, which again is okay, just please don't tell me one thing and deliver another. This scheduling made it more difficult for Amedo as well as the later in the day he was scheduled, the hotter the attic got. The install was great, but again the second issue I had has still not been resolved as the office did such a poor job of scheduling or even communicating. I will think twice before scheduling with Roto Rooter again, just because of the lack of communication and the disregard for the issues expressed upon scheduling.

Claudia R.

Very knowledgeable and quick to respond. We had an issue that needed same day service and they were available and fixed it for us!

Deborah T.

Wow. Water heater emergency ended up being a great experience. Darius and Jacob arrived on time, removed my old WH and replaced with new one in less than 2 hours. They were neat, clean and respectful of my property and cleaned up after the job was complete. And they smiled the whole time. Its nice to have a disaster turn into a good experience. Thanks Roto Rooter.
PS I called or emailed 5 plumbers. Roto Rooter called back in a very short period and was out on my job with a hour! That's service!

Dana S.

I would give them 100 stars if I could. The owner is a honest man who puts his customers first even when its not easy. My parents are moving and they had an issue at the house they are selling. This owner bent over backwards to fix the issue knowing that the house was closing in 2 weeks. Thank you from the bottom of my heart for taking care of your customers like they were family. Great quality work, working to fix the true issue, honest workmanship.

Malisa P.

Dylan was really fast and prompt!! I even found out future concerns due to being able to get an early estimate,I will be able to get it taken care of before a bigger problem occur!! Thanks Mr. Dylan for giving us great service we need more like more like you!!!

Reginald S.

Thanks for the service he was a blessing if I need anything done I know who to call I'm hoping I get him back for every call good personality go bless him

Jake T.

Did a great job. Very friendly. Honest. Hard working. Efficient. I will be hiring them again in the future IF I have any plumbing issues in the future.

Nancy G.

Roto-Rooter appeared within the hour of my EMERGENCY. They were able to temporarily fix an ancient busted clay pipe until they could return to do the permanent repair. Although they normally don't do work on weekends, after they heard my story, they came the next morning, a Saturday. It was a huge task and took two men about three hours. But now we can flush and shower to our hearts' delight. :-) Amadeo(?) was very polite and professional too.

Rebecca W.

Who likes plumbing issues? I know I don't... LOL! Roto-Rooter has provided service for us numerous times - in both in an emergency & non-emergency situation. They've always fixed the problem and have always done it in a professional manner. I know nothing about plumbing, but when they explained to me about what needed to be fixed, I quickly understood what was going on. I know they are a nationwide chain, but that does not mean they don't care as much as their local competitors. The plumbers that helped us have always been super nice and attentive. I highly recommend them, if you have any issues next time.

Raja H.

They were honestly the greatest. I messaged them on here late one night and the next day they were at my home. They saved me so much money on my repair because they actually found and fixed my problem instead of trying to finesse me. I'm so glad I got a second opinion from Roto-Rooter.