Roto-Rooter Drain & Sewer Cleaning Service

Derek E.

Not really 24/7. Called on a Sunday and told they can't get a technician out until Tuesday. Thanks for nothing.

Stef L.

$404 for a main clean-out. Was handed some Root-X to apply down the main instead of them doing it. Be careful of the fast talking ""used car salesman"" price quotes. Ask them to reiterate what exactly they will be providing.

farzad s.

I was trying to install sump pump at my crawl space. The person who came did not have clue what to do. He was on the phone with someone for 45min and asking all repeated questions. After close to an hour he gave me 35k quote for the job which finally I have it done for 4k. They are not expert on at least sump pump and not fair on the price. Choose someone else.

William W.

In short, use these folks if you ever need sewer clean-out or sewer replacement. We were experiencing significant sewer issues and two other companies either were unable or unwilling to assist. I called Roto-Rooter on a Sunday afternoon, they were prompt in responding and cleared my sewer. I subsequently used their camera services to discover I had a bigger problem than I thought (and that was my evaluation not theirs - they did not suggest the sewer replacement until after I mentioned it). In other words they did not take advantage of a situation and say I really needed a sewer. Anyway, that is what I did. I had them replace the sewer including two more clean-out spots. They did the work well, on time, and were very clean about it. The employees were very respectful, knowledgeable and willing to take the time to explain to me what they were doing and why. I did not speak to everyone personally but I want to give a special shout out to Mason, Pablo, Jorge, Jaime and Jason. There were others that I just cannot remember their names (sorry guys). But that team that came out has made Roto-Rooter my first choice and in fact two of my neighbors have already contacted them for some work. One other thing that I hope they continue to do and that is to give apprentices 'on the job training' We had three guys under the house and one of them was an apprentice. That is great when a company takes the time to train the right way how things should really be done.

Tim H.

I called at 7:30 PM on a Friday night. Mason came over at a little after 9 to the Santa Cruz Mountains and promptly cleared the main drain to the septic tank.
He then scoped the line with his camera so that I could see what the root problem is. There is a misalignment between the pipes. He gave me an estimate of the cost for a complete repair.
The bottom line: the work was done by a knowledgeable professional, on time, and for the quoted price.

Michael M.

Giving these folks five stars!! Called them out today (yes, Thanksgiving)! Got here within about 2 hours of the call. Great attitude and service. Thorough. Good price! They even gave my mom a senior citizen discount.

Richard L.

All my toilets and tub were clogged. My house smelled bad.

Eran from Santa Clara office quickly identified the problem and fixed it.

Thank you, Eran for doing a fantastic job.

Dan H.

We had a backup last week and do not have a 2 way cleanout. A week ago I had no idea what this means. After a visit from Mason and Trevor I know everything about 2 way cleanouts, pipe bursting, sewer main access locations, etc.

Mason from Roto-Rooter showed up and not only fixed the issue but took the time to educate me about the internal plumbing in my house.

He not only fixed the problem but set me up with enough information to make decisions in the future that I feel comfortable with.

The job last Saturday also required an additional plumber. Trevor was not only professional but open and honest in sharing his opinion of the state of our plumbing.

Rebecca W.

Roto-Rooter a great company. We had plumbing backup throughout the house today, 12-24-16, called and within 2 hours Jose was at our door, super nice and knowledgeable guy, ended up being a two man job so Mason arrived to help, another super nice and knowledgeable guy. They got the problem fixed, they were happy to help us and explained everything to us. I would not hesitate to call and request either one of them. Thanks again for sending Jose and Mason!

Jim P.

These guys deserve all 5 stars. Our kitchen sink was completely plugged up. Their first opening was later that day, but they called a short time later and said they were available to come earlier if I was available. They knew we were anxious to get our kitchen back in working order. Diego came and he was great. He was polite, efficient, and careful not to drag anything into the house or create a mess in the kitchen. He cleared up the drain problem quickly and cleaned up everything when he was finished. The bill was not a penny over the estimate. And a few weeks later I received a Thank You note. How many Thank You notes have you received from your plumber?