Roto-Rooter

Brianna B.

This was my second time using Mad River Plumbing and I highly recommend! Both times the technicians that came out were so kind and helpful. Today, Mike addressed our issue very quickly and gave us tips on what to do if our sink over flows again. I wish we had more to give him because we are so grateful! We felt the price was super fair especially considering he came to our house during a COVID-19 social isolation order. He deserved so much more. Thank you Mike!

Mrs. TJ B.

Had to replace a 20 year old toilet, called Mad River Plumbing, they had a plumber here the next day. Abraham was here at the appointed time, brought a new toilet, replaced it, the water shut off valve, checked for leaks, made sure it flushed & removed the old toilet. The whole job was done in less then 3 hours. Abraham was clean, professional, friendly and left the bathroom in perfect condition, before he left he made sure to tell us if there were any issues going forward just give him a call.
We have read some negative reviews about Mad River Plumbing, we did not experience anything negative, just the opposite. We will use Mad River Plumbing again for any plumbing issues. By the way, Mad River Plumbing is now with Roto-Rooter.
Thanks again Abraham, we appreciate your service.

Holly D.

Had work done by the Arcata, CA, Roto-rooter business. The plumber did not have a card reader and instead wrote down all my debit card information on his invoice. The Arcata franchise owner's nephew, Malik, was with the plumber that day at my house. That same night Malik tried to charge over $100.00 in computer games to my debit card. It took me several hours to straighten it all out with my bank. I am still waiting for my new debit card. The plumber fixed my clogged drain in about 15 to 30 min. total. They just called me demanding payment and offering $18.00 discount for the inconvenience. I said I did not feel that I owed them anything after the attempted fraud by Malik, who they sent into my home, (He did nothing but stand and watch the entire time). I thought we should consider everything even considering the attempted theft. I told them I would never give them a card number again, who would??. They told me I was not a nice person!! (In very loud tones) and to never call Roto-rooter again. I did not swear once and I did not even raise my voice, though their office assistant did quite a bit of yelling. Most of it about how I was much nicer before I mentioned that I could still file a police report, about the misuse of my card information and Malik's attempted theft. Very unprofessional and very emotional. I would never use them again.

Tom W.

This review is in two parts: the excellent service I received from the actual workers who came to our home: and the snotty woman in their office who answers my phone calls. We had a backed up septic drain to our tenants home and I called them, the woman on the phone was abrupt and treated me like I was an idiot as I did not know exactly what was wrong with our line- isn't that why you call these guys? Jeez. Anyway the worker dude came out was super nice and quickly ascertained that our septic tank was full and backed up- and quickly got the pumper truck out to pump our tank and he did not charge us for his visit! So he calls the woman to arrange the pumping and I could hear her yelling at him about "" why didn't he check that out first?"" The worker apologized profusely for her attitude. Then the boss comes out and pumps our tank - this is within an hour of finding out the tank was full- which I found was amazing.!they were great! So five stars for the pumpers and the boss but no stars for the snotty woman in the office who tries to make people feel like idiots. I asked the worker dude ""why do you even have her?"". He of course couldn't answer that one. Just beware of her. The workers and the service were above and beyond. Great and competitive price for pumping the tank also- I did call Steve's real quick and their price was the same but they couldn't come out right away.

Marisa M.

The reason I was so disappointed is that when Mad River Pluming actually came to my house, the plumber who came was nice, informative, explained what the problem was and how much it would cost. And, when I had another issue and called MRP Rotter Rooter came out! The experience was totally opposite! The customer service was poor.

Jean S.

I called Mad River Plumbing needing immediate assistance as my sewer was backed up. They were at my house within the hour. It was quite a mess and they were able to clear it out within 2 hours. I was very impressed and will call them in the future.

Teresa M.

What you don't want to do with this company is call them on a weekend.....they charged me $368 to come and snake my drains. I can understand the extra charge for Sunday, but I really don't believe working on a Saturday is considered a non-work day.......many many people have to work on Saturday's. there was some miscommunication with the dispatcher and I waited 4 hours for someone to call me. When I called back they said they didn't have me down for a service call. So I had to go through the whole thing again. I did get a call a short time later that I almost didn't answer because the caller I'd said "" no caller ID "" ...... ever saw that one before.......he barely spoke English and I had a hard time understanding him. He got to the house and did the job.....but I am still upset about the charges. You just can't pick a right time for your drain to plug up. Companies really take advantage of people in need.

Doreen K.

We have used the services of Roto-Rooter twice in the last year (2016). First was a draining issue, they completed the job in a timely and efficient manner at a responsible charge. The job was done correctly because the water still continues flow perfectly. Today Roto-Rooter installed a new gas line. The two men worked in harmony with each other, job was completed, and our home and yard was left very clean. My husband approved the cost estimate before the work began. There were no hidden charges, and the men were very nice and polite.

Danette H.

They were 2 hours late and did not even have the courtesy to call. Finally showed and completed the job in 15 min. Charged me $135. I asked if all plumbing companies charged like that. By the hour or job. His reply was ""hour and that is why they call us the best as well as the big boys"". I was appalled. I was curious if they were a chain that any ass could buy into. Skip forward 2 weeks later same sink, same problem. Took 19 min. Charged for a 19 minute price and the plumber was kind and fair. Please support local businesses. They obviously appreciate it far better than a corporate chain. If there were a minus star rating I would give minus 5

Leslie M.

We initially called Roto-rooter because all of our drains were backing up into the house, and as you can imagine, it was pretty gross. They came out, snaked from the outside drain and told us we needed our septic tanked pumped. He charged us $298 and gave a 90 day warranty. He looked me right in the eye and said ""If you still have an issue after your tank is pumped, let us know. It's warrantied.""

It took some time for someone to come pump our tank as there are only 3 pump trucks in Humboldt County. And at the time, Roto-rooter didn't have a truck. So that leaves two operational trucks. Eventually, Steve's Septic (*****) came out and pumped the tank. Fabulous. The toilets flushed, the drains cleared and we thought we were back in business.

Two weeks went by and the drains were backing up again. We called Roto-rooter, because, ya know, warranty... they came back out, snaked some more and it worked. The drains cleared and once again we thought everything was fine.

Two more weeks go by and once again I feel like I'm living in Shit City. We call Roto-rooter, again because it's warrantied. They send a third guy out who immediately tells me ""this isn't on the warranty."" I pass that information along to my landlord. The plumber and I decide to let the Roto-rooter office and my landlord work that out and again, he snakes the outside drain, it clears. We think this time we must have got it!

Then last week it started again. Drains gurgling and backing up. The landlord tells me to call Roto-rooter, which I did. I spoke with a woman named Cheryl who informs me that this trip will not be covered under warranty because ""we've already been out there twice on that warranty.""
I responded ""but it's still not fixed."" She informs me that she'll do some research and let my landlord know. She was incredible rude and made it seem as if my plumbing issues were a big inconvenience to her.

After arguing with Roto-rooter on the phone my landlord gave up and called Wycoff's. They sent a plumber out who found the problem and had it fixed in about an hour. He never even got a snake out. There was a broken pipe between the house and the septic tank and dirt and rocks were clogging it up.

In summary: Roto-rooter sucks and does not stand by their ""work"" if you can even call it that.
Wycoff's rules, in particular, Ryan. He's my poopy hero.

**** additional note: Wycoff's charges less too!