Roto-Rooter

Diane Z.

I have use this company for 10 years and have always had great experience. Recently I had a clogged drain. I called them to get an appointment and was told it would be $99 for an estimate. I have always gladly paid the estimate fee as it came off the price of the service and have used this company multiple times anytime I had a problem. What they failed to tell me was that the company had been sold and they raise their prices 368%. What used to cost $199 now cost $729. I feel if it had been like a 10% raise in prices or something reasonable I could have understood but not disclosing such a huge jump was unprofessional. This information was extremely alarming. I denied getting it done due to the humongous raise in price but was stuck with a $99 estimate fee. Luckily I was able to find another local company, who did an excellent job and were courteous, prompt and reasonably priced. Do not go with this company!! I will never, ever use this company again, which is a shame because I have a rental and I used to use them often. I gave them an opportunity to make it right but they didn't feel a 368% raise in price needed disclosing. I am in the process of disputing this charge with my credit card company.

Cathy U.

I was very excited to hear that this company had new owners as I had bad experiences in the past. I had 4 very pleasant interactions with them. Just this week, I have been very disappointed. I had them come snake a drain a month or so ago and they charged $199.00 which seemed very fair. I called them this week for a clogged drain, similar situation and they charged me $99.00 to come out then quoted over $1200.00 to snake the drain. I also had them come look at a leaky faucet. Once again, a $99.00 charge then an estimate for $1142.00. I will not be using them again.

Casey V.

I just paid $99 for an ""evaluation"" to tell me I would be charged $790 to snake a drain in my home. That is absolutely ludicrous. I have used Roto-Rooter in the past for this same service (same drain even) and it was less than $300--and that only cost that much because it was an emergency weekend call. The service guys said the prices went up in the last few days. That it would have been less than $300 just 4 days ago. The woman who scheduled me over the phone yesterday was not honest about the massive increase in what they are charging for basic plumbing services. They did make sure to say that I would be charged the $99 for evaluating. So they know what they are doing. You either pay the $100 and keep your clogged drain, or spend the $790. I am not one to go out of my way to lambast a business but I told the service guys to open their own business and charge reasonable prices because Roto-Rooter is only going to be getting their $99 bamboozling fee from most people. The owner should be ashamed at using an established brand as a trick to overcharge people for basic services. LAME. BTW it is easy to search for and find out who the owner is. Maybe steer clear of their other business ventures as well, unless you want to get fleeced.

Brianne T.

Reliable plumbers who will get the job done quickly. They saved the day when our rental's shower was backing up. Abe to the rescue

Sarah W.

Reached out last night about a main line clog and not even 24 hours later it's fixed! Even though it ended up being more of a task than previously expected, Brad handled it like a pro and didn't leave until the job was done. He even pointed out a potential fire risk on our hot water heater that was done by a previous owner. Thanks again!

T S.

Was able to get Roto Rooter (Arcata Ca) out to our house in McKinleyville the next day after calling. They replaced our old hot water heater with a new one. The service guys were friendly and knowledgeable. They did great work and helped answer any questions we had.

Tom K.

Outsanding Service. Quick, and professional. Price was reasonable. Anton was excellent.

Lydia D.

I had a clog in my culvert discharge pipe and Roto Rooter came to the rescue! Roto Rooter dispatched Todd and Chris quickly. They used all the tools in their pocket to identify the location and reason for the clog. The repair was wet, muddy, and physically demanding, but Todd and Chris were thorough, professional, and courteous the entire time. Very pleased with their work and speedy response.

Keaton R.

I've used roto rooter several times in the past couple years. As a property manager having good contacts that you can rely on when it's beyond my scope of expertise is very important.

The roto rooter team has always been very responsive and easy to work with. They show up when they say they will and even alert you when they're on their way to you. They make it easy working with my tenants and billing me after as well.

I had a persistent leak at my house that I tried fixing three times and finally called them out. Alexandra and her coworker (I'm so bad with names) were great. Super friendly and professional. They found and addressed the problem fast. They had the new garbage disposal I needed on their truck and got it installed in no time.

So nice to not have to worry about the phantom leak lol! Thanks again guys! Hopefully won't need you soon but If I do I know who to call. :)

Wil G.

Service call. Alex is the best plumbing service tech I've ever dealt with. Professional and funny at the same time, very nice and I didn't feel like she talked down to me.