Roto-Rooter

Carolyn G.

Main drain clogged! Called Roto Rooter and Joe responded. Joe has done some work for me before and I have not seen anyone work harder than he does. This time, he arrived around 9:30pm. Has no problem working long hours to get the customer taken care of. Joe cleared the problem and made arrangements to come over the next day to install a new kitchen faucet. He even shopped for the right one to go with a new portable dishwasher I was expecting.
Joe came over early the next day and installed the new faucet for me and I love it, by the way! He just knew it would be perfect and it was.
I highly recommend Joe from Roto Rooter for any plumbing job you need done. He really gives it his ""all"".

Ehm D.

Pete was my technician and was a pleasant easy guy to talk to. Instead of speaking in plumbing he just made them easy to understand. He did some quick troubleshooting and found the problem fast, attacked it and solved it. I would trust the work ethic and expertise Pete bring to the task at hand.I will be return customer.

Brianne H.

Jerry from Roto router is the best plumber ever he's really nice he's worked on my house several different times and he is the only plumber that I would ever hire. They showed up really quick which is a good thing when you have a plumbing issue and they're always very friendly

Patti F.

About a month ago our shower was leaking quite a bit in a second house we have on our property. We figured it just needed new gaskets.
Hubby tried to fix it, but couldn't get the handles off. It was Saturday, and the only ""plumber""
we could get out was R.R.
""Joe"" showed up around an hour after I called. Super nice and friendly, like one of the family.
He went back to look at the leak. He came up to the main house to talk to my husband and me, and this is where he worked his ""magical RR plumber language on us""
He said I can't do any thing today, I have no parts on my truck. We have to wait for the ""Master Plumbers"" on Monday.
The cost: The price starts at $375.00. That is to remove and replace the handles, gaskets, etc. Here is where it gets really good. He says if they run into trouble once they get in there
and have to go in through the outside wall, then were talking minimum of $795.00 and up.
Scare tactics, oh my yes, for unsuspecting seniors, not us.
My husband and I sat there in amazement shaking our heads.
Good old Joe left, I was going to call a local plumber on Monday and see what kind of a deal we could get with Pierce plumbing. He had been out before to fix the same kind of leak in
our kitchen. $75.00 Pricey, but not $400.00 to who knows how high.
My husband went to work on Monday, and ran into a licensed contractor he knew.
They started talking about our leaky shower, and he told my husband what to do
to fix the problem.
Hubby bought the part, for $11.00. It took him less than 2 minutes to install it, and guess what....no more leaky shower.
My warning to anyone needing a plumber on the week-end is, don't panic and try to wait until the following Monday to call in a local plumber, They are much less expensive, and won't
use scare tactics on you.
Rotor Rooter, in my opinion, is not really a plumbing company. They are drain cleaners.
That's why they don't carry any parts on their trucks.
We had them out about 5 years ago, to fix a plugged up drain in the kitchen, in the same little house.
They told us, they would have to clean out the main line. Ok, but were a little iffy on the price, because they didn't know what kind of trouble they might run into. Does that sound familiar?
This is a very small house. Around 350 sq. feet. Not much main line to clean, right?
Final bill $795.00. For less than half an hours work, and this was 5 years ago.
Consumers....beware.

J R.

Amazing! Hugo is the best and most honest plumber I have ever had the pleasure of dealing with. His manager Alex Gamboa is very lucky to have him as an employee.

We called Hugo to fix a running toilet, he was so friendly and honest we called him the next day to replace our water regulator (he charged us 65% less than 2 other companies quoted us for it), then we called him the following week to replace our sink faucet

We literally stop holding off on the plumbing issues we had been putting off just because Hugo was so honest and friendly. Now we only request him. Great service!!

Emma P.

Late Friday night and the we have a major issue with our toilets. This is not something you wait until Monday to call the plumber about. So we had to call Roto-Rooter. They came out and did a good job. Our plumber (who is very good and reasonably priced) was horrified when he learned that they were charging us more than $3,000 for something he would have done for $900. So we felt a bit like our bank account got roto-rootered, but that's the price you pay for after-hours service I guess. That's the only reason I didn't give them more stars. It's always better to have a plumber you know and trust do the work if possible. These guys did a good job, but the bill was usurious.

Candace M.

Sewer line 8 feet down was broken at my recently purchased mobile home. I called a bunch of plumbers. The first one hit me with a super high bid. Some said the job was too big, another was going to use a back hoe which the water dept rep said would be a disaster with all the utility lines running through. One plumber thought it was so deep it would have to be shored up somehow, more than he wanted to take on so he suggested I call Roto Rooter. I thought Roto Rooter just did drain snaking but their website said they do everything including commercial contracts. When an answering service took my call I really didn't expect much. But then answering service called back to let me know they were on their way. The guys came out within an hour and knew immediately what had to be done. They gained my confidence right away by letting me know they'd done these types of repairs before. There was no access outside so they ran a camera line down a sink and isolated the exact spot where the break was. Their price was lower than 2 other plumbing contractors. Tony got right to work. Cut into the cement driveway, much smaller than I thought it would be. He found a 2nd break once he got down there so total cost was a little more but very fair. He worked for 6 hours straight and when he finished, the access was installed, the cement was poured, and everything was cleaned up and swept. I am so impressed with this company. They are honest, hard working, professional and fair. This is the place to call for any plumbing needs.

Christi W.

While the plumbers were very nice, they said that my water heater needed a new pilot assembly to the tune of $735 and it would take a week to get the part in. Not wanting to face the prospect of a week's worth of cold showers I called a local company for a second opinion. The local company was at my house within 5 minutes of my phone call, replaced the thermocouple, which they had in-stock, and 20 minutes later my water heater worked perfectly - to the tune of only $143.

Would not recommend.

Julie U.

Shortly after moving into our new home, we discovered a water leak that had been for a long time. We contacted the company affiliated with our home owner warranty. They came out and did the minimal repair for a $50 service fee. The problem was not corrected so we opted to call Roto Rooter. The plumber who came out assessed the problem and replaced all pipes and fittings. He was very fast, efficient and reasonable.
We would definitely use them again.

Jim L.

I Called out roto rooter Hemit to clear a main line drain. I had it fully exposed easy access. The tech came out wanted 250 to clear it. I said Ok. another tech calls me back saying we need to Hydro Jet for and additional 750. I declined because I knew it was an easy fix. Call another plumber He snaked the drain in 1/2 hour for $150. I feel like they were trying to scam me with a song and dance, plus I'm out the $250.