Roto-Rooter

Kelli F.

I was concerned about a leak in my shower pipes, I was told that my entire mobile home needed to be repiped and was quoted $6400, or $3200 just to replace the pipes for my shower/kitchen sink. Keep in mind, only my shower was leaking and the pipes under my house are relatively new. Got a second opinion and it turned out to be a small crack in the cold water line that sprayed while the shower was running. Very easy and very inexpensive to fix (and no cutting drywall like the man had mentioned). With everything going on with COVID19 I am shocked at this level of price gouging. Always get a second opinion.

John H.

Tony was a pleasure have come out and fix my plumbing issue I recommend him his service was amazing with his updates on all problems and his service is very fast

K D.

It's probably cheaper to hire your attorney to unclog your toilet. $480 for a 30 minute unclog job. I don't think so.

Carolyn M.

Ten o'clock on a school/work night and both toilets started spewing fecal sewage. The mess was slowly oozing across our new flooring, soaking rugs and baseboards. Panicked and tired we called Roto-Rooter. The phone was answered by a live person and within thirty minutes Marco arrived like a knight in shining armor. He took in the situation and said, ""If I can't fix this, nobody can."" Joined by a couple of others, Marco and his crew had stopped the overflow and cleaned up the wet floors immediately. The next morning they arrived with more workers to disinfect and assess the damage. I don't know what we would have done without their quick-thinking, professional, courteous, and empathetic reaction. No other is better!

Jan B.

I had a clogged toilet. From the time Victor entered my home until he left was 20 minutes yet he charged me $185. I have been a Roto Rooter customer for over 30 years and always been satisfied with their service and charges until now, I feel they over charged and took advantage of a senior citizen. I was promised that his supervisor, Alex would call me about the excessive charge but he never did. I think they know what they did was dishonest. Jan Barnes

Larry M.

After living in our Murrieta home for 4 years the drain lines completely stopped up. They had been gargling for weeks, off and on. Then, today they totally clogged up. I did what I could do but with no success. So, I contacted our local 'Roto-Rooter'. Within an hour of calling, Hugo and his supervisor, Riccardo arrived to resolve the problem. Both introduced themselves and began to work. First, Hugo located the sewer line clean out. He ran his electric snake as far as he could until it wouldn't go any further. The line was definitely clogged. So, Riccardo set up his camera equipment to determine the problem. Within minutes all of us could see the build up of a grease like substance. The snake would not budge it. They recommended using a Hydro Jett high pressure unit to clean the entire line out under the house and out to EMWD's main sewer line. BTW, this service is not cheap but anything done right usually does require the best equipment and employees to resolve. We agreed, Hugo went back to the company yard, picked up the JETT and returned in a timely manner.. It only took a little over a half hour to successfully clean our entire sewer line. In addition, he cleaned out to the street. All is well. A job well done. Thanks to both Hugo and Riccardo. We also appreciate the senior discount,
Thanks Roto-Rooter for a great job. Larry & Nancy M. from Murrieta

Carolyn G.

Main drain clogged! Called Roto Rooter and Joe responded. Joe has done some work for me before and I have not seen anyone work harder than he does. This time, he arrived around 9:30pm. Has no problem working long hours to get the customer taken care of. Joe cleared the problem and made arrangements to come over the next day to install a new kitchen faucet. He even shopped for the right one to go with a new portable dishwasher I was expecting.
Joe came over early the next day and installed the new faucet for me and I love it, by the way! He just knew it would be perfect and it was.
I highly recommend Joe from Roto Rooter for any plumbing job you need done. He really gives it his ""all"".

Ehm D.

Pete was my technician and was a pleasant easy guy to talk to. Instead of speaking in plumbing he just made them easy to understand. He did some quick troubleshooting and found the problem fast, attacked it and solved it. I would trust the work ethic and expertise Pete bring to the task at hand.I will be return customer.

Brianne H.

Jerry from Roto router is the best plumber ever he's really nice he's worked on my house several different times and he is the only plumber that I would ever hire. They showed up really quick which is a good thing when you have a plumbing issue and they're always very friendly

Patti F.

About a month ago our shower was leaking quite a bit in a second house we have on our property. We figured it just needed new gaskets.
Hubby tried to fix it, but couldn't get the handles off. It was Saturday, and the only ""plumber""
we could get out was R.R.
""Joe"" showed up around an hour after I called. Super nice and friendly, like one of the family.
He went back to look at the leak. He came up to the main house to talk to my husband and me, and this is where he worked his ""magical RR plumber language on us""
He said I can't do any thing today, I have no parts on my truck. We have to wait for the ""Master Plumbers"" on Monday.
The cost: The price starts at $375.00. That is to remove and replace the handles, gaskets, etc. Here is where it gets really good. He says if they run into trouble once they get in there
and have to go in through the outside wall, then were talking minimum of $795.00 and up.
Scare tactics, oh my yes, for unsuspecting seniors, not us.
My husband and I sat there in amazement shaking our heads.
Good old Joe left, I was going to call a local plumber on Monday and see what kind of a deal we could get with Pierce plumbing. He had been out before to fix the same kind of leak in
our kitchen. $75.00 Pricey, but not $400.00 to who knows how high.
My husband went to work on Monday, and ran into a licensed contractor he knew.
They started talking about our leaky shower, and he told my husband what to do
to fix the problem.
Hubby bought the part, for $11.00. It took him less than 2 minutes to install it, and guess what....no more leaky shower.
My warning to anyone needing a plumber on the week-end is, don't panic and try to wait until the following Monday to call in a local plumber, They are much less expensive, and won't
use scare tactics on you.
Rotor Rooter, in my opinion, is not really a plumbing company. They are drain cleaners.
That's why they don't carry any parts on their trucks.
We had them out about 5 years ago, to fix a plugged up drain in the kitchen, in the same little house.
They told us, they would have to clean out the main line. Ok, but were a little iffy on the price, because they didn't know what kind of trouble they might run into. Does that sound familiar?
This is a very small house. Around 350 sq. feet. Not much main line to clean, right?
Final bill $795.00. For less than half an hours work, and this was 5 years ago.
Consumers....beware.