Roto-Rooter

Candace M.

Sewer line 8 feet down was broken at my recently purchased mobile home. I called a bunch of plumbers. The first one hit me with a super high bid. Some said the job was too big, another was going to use a back hoe which the water dept rep said would be a disaster with all the utility lines running through. One plumber thought it was so deep it would have to be shored up somehow, more than he wanted to take on so he suggested I call Roto Rooter. I thought Roto Rooter just did drain snaking but their website said they do everything including commercial contracts. When an answering service took my call I really didn't expect much. But then answering service called back to let me know they were on their way. The guys came out within an hour and knew immediately what had to be done. They gained my confidence right away by letting me know they'd done these types of repairs before. There was no access outside so they ran a camera line down a sink and isolated the exact spot where the break was. Their price was lower than 2 other plumbing contractors. Tony got right to work. Cut into the cement driveway, much smaller than I thought it would be. He found a 2nd break once he got down there so total cost was a little more but very fair. He worked for 6 hours straight and when he finished, the access was installed, the cement was poured, and everything was cleaned up and swept. I am so impressed with this company. They are honest, hard working, professional and fair. This is the place to call for any plumbing needs.

Christi W.

While the plumbers were very nice, they said that my water heater needed a new pilot assembly to the tune of $735 and it would take a week to get the part in. Not wanting to face the prospect of a week's worth of cold showers I called a local company for a second opinion. The local company was at my house within 5 minutes of my phone call, replaced the thermocouple, which they had in-stock, and 20 minutes later my water heater worked perfectly - to the tune of only $143.

Would not recommend.

Julie U.

Shortly after moving into our new home, we discovered a water leak that had been for a long time. We contacted the company affiliated with our home owner warranty. They came out and did the minimal repair for a $50 service fee. The problem was not corrected so we opted to call Roto Rooter. The plumber who came out assessed the problem and replaced all pipes and fittings. He was very fast, efficient and reasonable.
We would definitely use them again.

Jim L.

I Called out roto rooter Hemit to clear a main line drain. I had it fully exposed easy access. The tech came out wanted 250 to clear it. I said Ok. another tech calls me back saying we need to Hydro Jet for and additional 750. I declined because I knew it was an easy fix. Call another plumber He snaked the drain in 1/2 hour for $150. I feel like they were trying to scam me with a song and dance, plus I'm out the $250.

R. N.

first repair bid from Roto Rooter $17,800
second repair bid, $4,700
Paid them $450 for checking out the problem (clogged sewer line)

OTHER plumber charged us $135. Fixed problem in 30 minutes.

NO EXAGERATION....... HAVE THE PAPER WORK TO PROVE IT. TOTAL SCAM ARTIST.
have heard this from other reputable sources

Dan T.

We have a drain problem and contacted them for assistance. These people worked for two days to discover the problem and showed us where the major issue was in the pipeline. I have never seen two guys work (Alex and Mario) so hard to please the Customer. Each step in the process we had the opportunity to review with them so we can understand the problem. It likely I will hire them to fix the problem in the pipeline. If you need plumbing, services call these people FIRST!

Rebecca R.

I use to be a very happy customer. About once every year roots make their way into my main line, so I am accustomed to dealing with this company. After a three hour no show, someone from the company called me to make me aware of the new $225 dollar travel fee for my area. My house is 15 miles from their office. I just joined yelp for the purpose of giving these jokers a bad rating. I also just bought a commercial rooter, wish me luck.

Michael B.

Lies and scare tactics! I had a main line blockage that needed to be cleared. They did that with no real problems. However, the told me that the back flow valve was bad and had to be replaced immediately or the drain would just plug up again within days. I could have them do the work for just$1400. They even said that they would apply today's work to the bill. Then they went on to explain that the part alone was $800 and if we did not have it replaced any flooding would not be covered by insurance. This all started sounding like high pressure scare tactics. I called a different plumber for a second opinion. He explained that the part needed was only $30 and was optional.

Don't trust anything this company tells you.

G. M.

Beware, the RotoRooter out of Hemet overcharged right away on our credit card, and I am currently in communication with the corporate offices for Roto Rooter about the fraud.
Update: The head corporation instructed them to settle and we got refunded in part with a small portion as decided by the owner of the local franchise.

. Not enough for what they stole from us.
Another company came in and did the work that these people charged for, but did not know how to do properly. Plus they fixed it for 1/3 of what was charged by those scam artists.

Jim G.

I called Roto-Rooter and received the best service ever! On time, fair prices and the serviceman Joe even cleaned up my tub and shower for me before he left. Very professional and honest.

Jim G