Roto-Rooter

Johnny L.

My experience with Roto-rooter can be summed up to two words: Empty Promises.

I was referred to this company by my HOA agent, and I told the guy about my back to back shower and bathtub drainage problem. The guy on the phone promised it would be an easy fix, and he's going to send the most experienced guy (with over 30 years experience) out there to help and the whole thing will be done within an hour, I was relieved temporarily, so I scheduled a time window between 2-4pm.

Empty Promise #1: They didn't show up between the time window, instead I had to CALL IN at 4pm, and that's when they said the guys were behind with other jobs and wouldn't show up for another hour. So I just wasted my entire afternoon waiting, and the guy finally showed up at 530pm.

Empty Promise #2: Remember when the guy over the phone said he's going to send the most experienced guy over? Well that was another lie, they sent someone who is not nearly as experienced (he's very diligent though, so I have to give him credit for that), and after 2 HOURS of snaking, he couldn't fix the problem.

Empty Promise #3: So the guy couldn't fix the problem and had to call his supervisor in. We are now at 730pm, and I told both the guy and the supervisor that I don't want to cost to run over $500, the supervisor promised me he would fix it and I only had to give him $500 even though he went over time. Well....he spent another 1.5 hours there, and couldn't get it fixed. So now it's 9pm and he said the next step is to go on the roof and the cost will be $800 max, since it would be such an easy fix from the roof (WHAT HAPPENED TO THE $500 MAX PROMISE?)

Empty Promise #4: We agreed that night the supervisor's squad would come out at 730am next morning to fix the situation, but the squad didn't come until 930am. Another TWO HOUR DELAY, my wife and I couldn't shower and had to call in late for work. And surprise surprise, they went up the roof and the problem was STILL not fixed. And half the squad left my house unannounced, I had no idea they left completely and they didn't inform me of their procedure at all.

So nothing is fixed, the problem is worse since both the shower and bathtub are not draining AT ALL (before it was just draining very slowly). And the invoice is sitting at $800. Their proposed next step is to break open the wall to change the pipes, and it will be another $1000. THAT'S $1800 TOTAL FOR ANOTHER POTENTIAL EMPTY PROMISE...Really disappointed with my experience with Roto-Rooter, did I mention they also left both my bathrooms really dirty WITHOUT CLEANING after they gave up trying to fix the drain?

Stephanie S.

I called around one and they were there by 3, friendly staff. First hour is $262.75 but if u mention the yelp coupon u get $30 off. He was able to snake the kitchen sink and the toilet upstairs, just to clear it, within an hour. Corey helped us and he was great! Thanks again.

Kayla Y.

Super fast response time and excellent customer service!! James saved my night!! Thank you thank you thank you Roto-Rooter!!!

Weili R.

They are very friendly quick response and did very great job for us. Thanks a lot!

Elaine R.

Nicholas and his trainee saved out lives! Regardless of having a busy day, he showed up with a smile to help unclog our sewage line. In addition he was helpful in making useful recommendations for future services/ how to best up keep our sewage line. Both gentlemen were professional and completed the task quickly

I would also like to commend all the friendly dispatchers. Thank you for making our day immensely bearable, we could not have carried out a normal day without knowing you were coming to our rescue!

Anthony C.

Fast and friendly service with an awesome deal here through Yelp. Can't complain at all. Thank you!

Paul B.

Had a clogged toilet that I could not unclog. My hardware store bought hand cranked pipe cleaner reached the clog stoppage in the toilet outflow but would not bore through it or break it up. A ShopVac suction hose also did not dislodge the clog. I therefore called Roto-Rooter in the AM, Service crew arrived just after lunch the same day An industrial clog rooter was used to reach the stoppage in the toilet piping, break up the clog and allow regular flushing to resume. .We were reminded also to not just push the flush handle and walk away, but to push and hold the handle until the entire tank flows into the bowl. We were also discouraged from using double or triple ply toilet paper as they may contribute to the clogging. In any case, the job was completed, with a 30 day warranty, and I even received a senior discount. Great same day service.

debra r.

This review is well deserved. My toilet had been clogged for a week and we finally have in to calling a Roto-Rooter. The girl I spoke with was very nice and said there would be someone here between 8-10 . Donnie arrived at 830 . Super nice very professional and was very informative about the problem and how he was gonna fix it. He got the job done and within the hour. I would recommend this company if your in need . Thank you Roto-Rooter:)

Nick S.

Had a great experience with roto rooter. I had called a different plumbing company to clean my sewer line and they showed me a video of my sewer line that looked to be broken and said it needed to be replace. I called the experts Roto Rooter to get another opinion and my sewer line was cleaned properly by rhe tech and also showed me video of my line and it was cleaned perfectly. All roots cut out and I haven't had any problems since. I wouldn't use anyone else after knowing other company's couldn't do the work that it took roto rooter only 45 min to fix. Happy camper

Abby K.

After having continuous problems with my mothers drain I decided to call Roto Rooter they recommended a camera for my line I wanted to make sure the problem that they said was actually what it was (a possible broken/offset line) after 2 companies said the problem was something they couldn't fix another company gave me a quote which was a bit higher. So after choosing to go with Roto rooter the job has been completed no problems since! It was done in a good amount of time as I thought id have to wait a while and they were very nice to my mother and myself.